From start to finish, can not recommend this company enough! Was a little dubious as not heard of FableRoom. Ordered white rustic console, beautiful solid piece of furniture, just so impressed. Had br... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Super looking mango wood sideboard and two door wall unit. Love the grain detail of the wood and how it has been put together, can't fault it. Also as furniture came assembled, the packaging was exce... See more
It's tricky ordering furniture / rugs online esp where colour & texture are important. Even more so when you've never used the company before. But it was very much worth the risk ...the rug is beaut... See more
Company replied
Lovely unusual furniture. Kept informed by the company Delivery as stated very helpful Delivery guys offered to remove shoes before coming into the house asked if I needed any further help. Poi... See more
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Company details
- Online Marketplace
- Decoration and Interior Design Store
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
Written by the company
We’ve spent years in the industry, and we’ve seen how great Homewares products are often out of reach due to unnecessary markups and inefficiencies in the traditional supply chain. So we created FableRoom—a brand committed to offering beautifully made pieces at a fair price, without compromising on quality or ethics - directly from the makers. We believe great quality should be accessible, not inflated by layers of middlemen. By working directly with trusted makers and cutting out unnecessary costs—such as warehouses, wholesalers, and retail markups—we bring you exceptional products for your Home at a fraction of traditional retail prices. This means you get beautifully made pieces at honest prices, without sacrificing quality or craftsmanship. We currently offer Furniture, Decor (Mirrors and Lamps), Rugs and Soft Furnishings (cushions, throws). We're only getting started - and our ambition is to be the single destination for curated Homewares that is responsibly produced and ethically sourced.
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- +44 (0) 2033497855
- hello@fableroom.com
- fableroom.com
Quality Home Decor. Direct From Makers.
4.7
Excellent
902 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FableRoom
Hi Caroline,
We are delighted to hear you’re happy with your purchase and our service. Thank you for the 5-star review!
—The FableRoom Team 💛
Great company
Great company! Items arrived on time and are exactly as I ordered.
Good quality rug, Easy to order.
19 March 2026
Reply from FableRoom
Hi Dawn,
We’re so glad to hear that your experience was smooth from start to finish! It’s great to know your new rug arrived on time and was exactly what you were looking for.
Thank you for the 5-star review and for choosing FableRoom!
—The FableRoom Team 💛
Beautiful large blue rug
- great quality rug (good medium- large size dimensions, beautiful design, nice colours - blue-grey and cream)
-excellent price
- arrived within time frame stated on the website
- good update emails between purchase and delivery
13 March 2026
Reply from FableRoom
Hi Simona,
Thank you for such a detailed review! We’re so pleased the blue-grey and cream tones were exactly what you were looking for and that the delivery updates kept you in the loop. It sounds like it’s found a perfect spot in your home!
- The FableRoom Team 💛
Love their products and great customer service
Absolutely love their products, recently ordered a dining table from them and it arrived safely and looks stunning. I had a special request of delaying my delivery which fableroom were kind enough to accommodate. Highly recommend.
31 March 2026
Unprompted review
Reply from FableRoom
Hi Raghavendran,
We were more than happy to help with your delivery request! We know life gets busy, so we’re glad we could accommodate the delay for you. It’s wonderful to hear the table looks stunning in its new home. Thank you for the high recommendation!
- The FableRoom Team 💛
Terrible delivery delays
I have had a terrible experience with this company. There have been huge delays in delivery and negligible attempts to compensate for this. Conversations with customer service agents have felt patronising - I have been talked over and my experience belittled.
13 March 2026
Unprompted review
Reply from FableRoom
Hi Ellie,
Thank you for taking the time to share your feedback.
We’re really disappointed to hear that the delays, along with how the interaction felt, left you with this impression. This isn’t the experience we aim to provide.
We’d really like the opportunity to look into this further and make things right for you. As we weren’t able to locate your details, it would be helpful if you could reach out to us at support@fableroom.com with your order information so we can assist you properly.
Our team is here to help, and we’d genuinely value the chance to turn this around for you.
— The FableRoom Team 💛
Beautiful quality rug at a reasonable…
Beautiful quality rug at a reasonable price
31 March 2026
Unprompted review
Reply from FableRoom
Hi Stephanie,
It’s short, sweet, and exactly what we love to hear! We are so pleased you’re happy with the quality and the value of your new rug. Enjoy!
- The FableRoom Team 💛
Excellent service from this company
Excellent service from this company. I ordered a coffee table, it came quicker than expected, well packaged. The delivery people were really courteous and kept me well informed before my item arrived. Sadly, although the table was very nice and of very good quality it didn't suit the space I needed it for but this wasn't a problem as Fableroom very quickly responded to me to arrange collection of the item. Rare to get such good service these days. Is definitely recommend then and their products.
25 March 2026
Reply from FableRoom
Hi Sarah,
Thank you so much for this wonderful feedback. While we’re sorry the coffee table wasn't quite the right fit for your space, we believe that returns should be just as stress-free as the purchase itself! It’s great to hear that our delivery team and customer service were able to look after you. We hope to help you find that perfect piece next time!
- The FableRoom Team 💛
Delivery times changed DRASTICALLY
Bought a rug from them and was very attentive to the delivery time as I read the reviews before. I purchased it on the 19th of March and delivery was saying 29th of March. I wrote an email on that date asking for information on my order. NO REPLY. I then entered the order to see if there's anything there and the delivery time changed to 3 months from now. Disgusting. Awful customer service. Never again.
19 March 2026
Unprompted review
Really pleased with the Alina console…
Really pleased with the Alina console table. Well made and looks great.
Very good service from buying the product and prompt and polite delivery service.
25 March 2026
Reply from FableRoom
Hi Chris,
We are really pleased that you’re pleased! The Alina console is a favorite of ours, and we’re so glad you’re happy with the craftsmanship and the prompt delivery. Thanks for choosing us!
- The FableRoom Team 💛
Quick efficient service
Quick efficient service. Easy to use. Delivery fast.
Product just as shown on website
28 March 2026
Unprompted review
Reply from FableRoom
Hi Bernadette,
That is exactly the kind of experience we want for all our customers. We’re delighted that the website was easy to use and that your order arrived quickly and looked just like the photos!
- The FableRoom Team 💛
Reply from FableRoom
Hi David,
Quality and value are the heart of what we do, so it’s fantastic to know we hit the mark for you. We’re so glad you’re happy with your purchase and the speedy delivery!
- The FableRoom Team 💛
Exemplary packaging!
I ordered a cabinet which arrived promptly with a great delivery service. The surprise was the packaging which was the best I’ve ever seen - so robust and thorough to ensure no damage in transit. The item is exactly what I wanted. I’m so pleased. Thank you Fableroom. My next two items are being considered. I just need to get rid of the old stuff first.
23 March 2026
Reply from FableRoom
Hi Linda,
This made us smile! We take "unboxing" very seriously and work hard to ensure our packaging is as robust as possible to protect your new treasures. We’re thrilled you love the cabinet, and we’ll be right here waiting when you’ve cleared out the "old stuff" for your next FableRoom pieces!
- The FableRoom Team 💛
Excellent quality rug
Excellent quality rug - good colour and pattern representation on the marketing. Easy online purchase process.
Well wrapped, delivered on time. We are absolutely delighted with our new rug and would highly recommend this company for great service.
13 March 2026
Reply from FableRoom
Hi Katherine,
We are absolutely delighted that you’re delighted! We know how important accurate photos are when rug shopping online, so it’s great to hear the colors and pattern were just as you expected. Thank you for the high recommendation!
- The FableRoom Team 💛
2nd purchase made as I was so impressed…
2nd purchase made as I was so impressed with the first ( review given)
Again, great communication. Quick delivery. Superb packaging and a great quality product.
Definitely on my list of preferred suppliers.
23 March 2026
Reply from FableRoom
Hi Hilary,
There is no higher praise than a repeat customer! We are so honored to be on your list of preferred suppliers. It’s wonderful to know that we’ve consistently delivered on communication, packaging, and quality for you. Here’s to many more!
- The FableRoom Team 💛
The delivery was very prompt
The delivery was very prompt. The coffee table was nicely packed. Its very sturdy. Looks very nice.
9 March 2026
Reply from FableRoom
Hi Peter,
We’re so glad to hear your coffee table arrived promptly and that the packaging did its job! It’s great to know you're happy with how sturdy and stylish it looks in your home. Thank you for the 5-star review!
—The FableRoom Team 💛
Terrific service. Item arrived damaged however a quick…
Item arrived damaged however a quick phone call later and a replacement was immediately dispatched with absolutely no questions asked and no hassle. Terrific service.
12 March 2026
Reply from FableRoom
Hi Edward,
We’re sorry your item didn't arrive in perfect condition initially, but we’re so glad we could get that replacement sorted for you immediately. We believe in "no hassle" service, so it’s great to hear our team made the process easy for you.
Thank you for the terrific feedback!
—The FableRoom Team 💛
Broken in transit
We ordered 2x marble side tables and we're very disappointed with our experience.
We first ordered this in Sep25 and waited 3 months for this table, only for it to arrive damaged in transit, in multiple broken pieces. I gave the company the benefit of the doubt, assuming it was a one-off issue.
However, the replacement has now arrived (6 months after our initial order) in exactly the same condition, again broken and clearly damaged during delivery.
At this point, it’s difficult to see this as bad luck. There are obvious issues with either packaging or handling in transit, and nothing appears to have been improved between deliveries.
After two failed deliveries and half a year of waiting, this has been a frustrating and time-consuming experience.
We are awaiting a resolution.
23 March 2026
Unprompted review
The product quality is amazing
The product quality is amazing, delivery was smooth for a big item and the prices were amazing, would definitely buy here again!
9 March 2026
Reply from FableRoom
Hi Alexandra,
So glad to hear that you love the quality and that the delivery of your larger item went so smoothly! We work hard to keep our prices competitive while maintaining those high standards, so it's wonderful to know we hit the mark for you.
We look forward to seeing you again soon!
—The FableRoom Team 💛
Great Value Rug, Highly Recommended!
The rug arrived on time and exceeded my expectations. The material quality is excellent, especially for the price. I am really pleased with this purchase from Fableroom. +5 stars for you guys !
9 March 2026
Reply from FableRoom
Hi Abdelaziz,
Thank you for the high recommendation! We love hearing that the rug exceeded your expectations and that you’re impressed with the material quality. We always aim to provide great value, so your feedback means a lot to us.
Enjoy your new rug!
—The FableRoom Team 💛
Reply from FableRoom
Hi Sally,
We’re so happy to hear you're pleased! It’s wonderful to know the colours were just what you were looking for. Thank you for the 5-star review!
—The FableRoom Team 💛
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