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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness, politeness, and quick responses. Many people appreciate the efficient and easy service, noting the great selection of games and the user-friendly website layout. However, some customers also noted issues with payments, specifically regarding delays in deposits being credited and withdrawals not being processed in a timely manner. A few people mentioned incurring unexpected fees on deposits due to currency conversion.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Payment

Customers consistently express significant dissatisfaction with the payment process. Many reviewers report... See more

Website

Clients share positive opinions on the website, with many praising its great games selection, layout, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and professionalism of the support... See more

Service

People report positive experiences with service. Customers consistently praise the 24/7 support, quick issue... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very enjoyable site got loads of games from all ranges I had loads of fun also had big wins very helpful and quick responses from chats would definitely give f7casino a chance for good bonuses and nic... See more

Company replied

Rated 5 out of 5 stars

I was really put off at first when I saw these reviews. But I've been playing for about but I've been playing six seven months now withdrew the other day and I had no problem payment was in my bank th... See more

Company replied

Rated 5 out of 5 stars

Bonuses were really good, seems a good site just went to withdraw funds asked for standard id verification which was accepted and quick, just waiting on withdrawal now, don’t like that you can cance... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely great casino they know how…

Absolutely great casino they know how to look after us instead of these other rubbish site thanks
Bobs96

21 November 2025
Unprompted review
F7casino logo

Reply from F7casino

Greetings, Bobs!

Thank you for your fantastic review! It’s an absolute pleasure to know you had such a great time with us.

We are thrilled to hear that you consider us an absolutely superb casino and appreciate that our team knows how to look after our players effectively, especially when compared to other platforms. Your satisfaction is our highest priority, and we’re honored by your support.

We look forward to serving you again soon!

Best wishes,
F7Casino Team

Rated 1 out of 5 stars

Want this sorting please…

Took my money and didnt credit me asking for proof of payment on the 20th, money was payed in on the 20th but didn't clear till the 21st have proof of payment want my money either credited or refunded and I hope im well treated for the mess around to be fair

20 November 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Ben!

We're sorry to hear that your experience on our website didn’t meet your expectations. We are committed to providing the best service possible and would appreciate the opportunity to review your case and find a solution.

We have sent you an email with further information. Please review it at your earliest convenience and let us know if you have any questions.
Thank you for your understanding.

Best regards,
F7Casino Team

Rated 1 out of 5 stars

Monet not credited to F7 casino account though deducted from bank

I had deposited 500 pounds on 17th Oct which was debited from my account immediately. The money did not get credited to my F7 casino account. I did 2 other transactions on 28th Oct for 500 pounds and 400 pounds respectively which also did not get credited though amount was deducted from my account immediately.
I had been following up with F7 team over msg and submitted my bank statements and also a letter from my bank confirming that the money had been deposited to the vendor account.
It has been a month since the last transaction and more than 3 weeks since the other 2 transactions but i am still waiting for my money.
I have been asked to share the bank statement and the letter numerous times which i did. But no respite till now.
I would request the team to sort this out and refund 1400 pounds (500+500+400) at the earliest. I am tired of sharing documents and feel harassed.
I have shared all documents i had and feeling helpless now with no resolution of my issue.

18 October 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Ash!

We're sorry to hear that your experience on our website didn’t meet your expectations. We are committed to providing the best service possible and would appreciate the opportunity to review your case and find a solution. Please reach out to us at support@f7casino.com with "Trustpilot" in the subject line, and our team will be happy to assist you.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Totally recommend f7 casino one of the…

Totally recommend f7 casino one of the best casino games i have played lots of bonuses , free spins and promotions plus cash back and lots more to choose from , from live casino , spins and drops , theres something for everyone 😀

28 October 2025
Unprompted review
F7casino logo

Reply from F7casino

Greetings, Mrs Sharon!

Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us.

We are thrilled to hear you totally recommend our casino and consider us one of the premier gaming platforms you've played on! We are delighted that you found our array of incentives, including bonuses, complimentary spins, promotions, and cash back, to be so generous. Knowing that there is a wide variety of options for everyone, from live casino to spins and drops, reinforces our commitment to providing comprehensive entertainment.

Your satisfaction is our highest priority, and we’re honored by your support. We look forward to serving you again soon!

Best wishes,
F7Casino Team

Rated 5 out of 5 stars

Great app great wins

25 October 2025
Unprompted review
F7casino logo

Reply from F7casino

Greetings, Kieran!

Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us.

We are thrilled to hear you are enjoying our application and that you've achieved some great wins on the platform. Your satisfaction is our highest priority, and we’re honoured by your support.

We look forward to serving you again soon!

Best wishes,
F7Casino Team

Rated 5 out of 5 stars

Great customer service

Great customer service

23 October 2025
Unprompted review
F7casino logo

Reply from F7casino

Greetings, Dmitrijs!

Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us.

We are thrilled to hear you received excellent service from our support team. Your satisfaction is our highest priority, and we’re honoured by your support and acknowledgment of our staff's dedication.

We look forward to serving you again soon!

Best wishes,
F7Casino Team

Rated 5 out of 5 stars

Trusted

Trusted, fastwithdrawals and good costumer support. Recommended.

5 October 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, m g!

Thank you for taking the time to share your experience! It means so much to us to know you had a great visit.

We're thrilled to hear that you find our platform trustworthy, our withdrawals to be fast, and our customer support to be good. Your support and encouragement drive us to continue providing outstanding service.

We look forward to serving you again soon!

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Mr Robert

Mr. admin EUGENE gave me enough time to help me solve all the problems that were associated with my birthday present. I am very satisfied with Mr. admin Egene, I give him the maximum number of stars 5.👌👌👌

1 October 2025
Unprompted review
F7casino logo

Reply from F7casino

Greetings, Robert!

Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us.

It's incredibly rewarding to hear such positive feedback about our team. We're thrilled that Eugene was able to help you resolve the issues with your birthday present and that you were very satisfied with his assistance. We'll be sure to pass along your kind words to him.

Your satisfaction is our highest priority, and we're honoured by your support. We look forward to serving you again soon!

Best wishes,
F7Casino Team

Rated 1 out of 5 stars

From 5september im waiting to start my…

From 5september im waiting to start my bonus game which froze and wont start and they done absolutly nothing!After playing slots and riching bonus u expect to play it,but not with them!ticked ID. XD4FF1. SCAMERS!!!STAY AWAY

5 September 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Jan!

We're sorry to hear that your experience on our website didn’t meet your expectations. We are committed to providing the best service possible.

If you are still experiencing the issue with the game, please let us know via the email you received.

Thank you for your understanding.

If you require further assistance, please reach out to us at support@f7casino.com with "Trustpilot" in the subject line, and our team will be happy to assist you.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Good app good slots

28 September 2025
Unprompted review
F7casino logo

Reply from F7casino

Greetings, Ellis!

We sincerely appreciate your amazing review! It's always rewarding to hear that our guests have had a great experience.

Your feedback about our app and slots is wonderful. Your satisfaction is what drives us, and we're grateful for your support.

We can’t wait to welcome you back!

Best wishes,
F7Casino Team

Rated 5 out of 5 stars

Amazing.

Amazing.

Mark Crocker

23 September 2025
Unprompted review
F7casino logo

Reply from F7casino

Greetings, Mark!

Thank you for your fantastic review! It's an absolute pleasure to know you had a great time with us.

Your feedback is truly valuable, and knowing that you had such an amazing experience with our platform means a lot to our team. Your satisfaction is our highest priority, and we're honored by your support.

We look forward to serving you again soon!

Best wishes,
F7Casino Team

Rated 5 out of 5 stars

The only issue I can indicate

The only issue I can indicate , withdrawal process, otherwise it's fantastic website, very nice customer service, thy allways looks after , thanks to all the staff and myself, .

22 August 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello there, Sirdar!

Thank you for your fantastic review! It's an absolute pleasure to know you had a great time with us, and we appreciate you for sharing your valuable feedback.

We're so happy to hear that you find our website to be fantastic and our customer service to be very nice. Knowing that our staff looks after you is incredibly rewarding.

We also appreciate you bringing your concerns about the withdrawal process to our attention. Your satisfaction is our highest priority, and we're committed to providing a seamless experience for all players. We'll be sure to review this to ensure we continue to improve.

We look forward to serving you again soon!

Best wishes,
F7Casino Team

Rated 5 out of 5 stars

Excellent casino… won the most money…

Excellent casino… won the most money I’ve ever won on any, great withdrawal process, makes me very happy

12 September 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello E Godwin!

Thank you so much for sharing your wonderful feedback! We’re thrilled to hear about your big win and that the withdrawal process was smooth and hassle-free.

Knowing that your experience has made you so happy truly motivates us to keep providing exciting games and reliable service. We look forward to giving you many more fun and rewarding moments!

Best regards,
F7Casino Team

Rated 5 out of 5 stars

This company really good and fer im…

This company really good and fer im happy and before trying to many company just this is best 👌

11 September 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello Veronika!

Thank you for your fantastic review! We’re delighted to hear that you’ve found F7Casino to be the best after trying many others. Knowing that you’re happy with your experience means so much to us, and we’re honoured to have earned your trust.

Your support motivates us to continue delivering top-quality service and entertainment. We can’t wait to welcome you back again soon!

Best regards,
F7Casino Team

Rated 1 out of 5 stars

Liars!

Requested a withdrawal of £100 on 31st August. Didn't receive was asked to send a bank statement. They replied with a screenshot showing £100 transferred to my account but that was a transfer from my own account!

Appalling service. Still not resolved

9 September 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello Samantha,

We regret to hear that your recent experience on our website did not fully meet your expectations. At F7Casino, we remain dedicated to providing the best possible service, and we would value the chance to review your case further and assist in finding a suitable resolution.

In the meantime, we are pleased to inform you that your withdrawal has already been processed on our side and should be credited to your account within the expected timeframe. As outlined in our Terms and Conditions (Clause 7.10), withdrawal processing may take up to 24 hours. After processing, bank transfers can require up to 5 business days to reflect in your account.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Very easy to use and staff very helpful

2 September 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Michelle!

Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us.

We're so glad you found our site easy to use and that our staff was helpful. Your satisfaction is our highest priority, and we’re honored by your support.

We look forward to serving you again soon!

Best regards,
F7Casino Team

Rated 1 out of 5 stars

Loose for sure, Casino

How anybody can rate this more than one star it’s beyond my imagination because I’ve asked them to block me many times but they fail to do so. I played for two hours on a roulette game and never once got a bonus number, even though I played approximately half the numbers each spin.

30 August 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello!

We're sorry to hear that your experience on our website didn’t meet your expectations. We are committed to providing the best service possible and would appreciate the opportunity to review your case and find a solution. Please reach out to us at support@f7casino.com with "Trustpilot" in the subject line, and our team will be happy to assist you.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

very good game and i enjoy it

very good game and i enjoy it

30 August 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Callum!

Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us and are enjoying our games. Your satisfaction is our highest priority, and we’re honoured by your support.

We look forward to serving you again soon!

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Very good experience

Very good experience

30 August 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello there, Josh!

Thank you for your fantastic review! It’s an absolute pleasure to know you had such a great time with us, and we are delighted to hear you had a very good experience. Your positive feedback is a wonderful compliment to our entire team and reinforces our commitment to excellence.

Your satisfaction is our highest priority, and we’re honoured by your support. We truly appreciate you choosing to play with us.

We look forward to serving you again soon!

Kind regards,
F7Casino Team

Rated 5 out of 5 stars

Good games !!!

24 August 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Bogdan!

Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us and are enjoying our good games. Your satisfaction is our highest priority, and we’re honoured by your support. We look forward to serving you again soon!

Best regards,
F7Casino Team

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