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Rated 1 out of 5 stars

All summer, I've had issues signing in to F1TV. It just does not work whenever I try to sign in. I then contact them, and they managed to update something that solves it for a short time. But s... See more

Rated 2 out of 5 stars

Error codes, can't use multiview without crashing. Steep price for a very poor streaming experience. No fix or possibility to complain, or get any kind of valuable response. Do not recommend.

Rated 2 out of 5 stars

F1TvPro is a joke. I have no issues streaming any other service and I also play games online with no lag issues. But streaming ANY content from their website (because there's no smart TV app) is a pai... See more

Rated 1 out of 5 stars

There is literally no customer service. The streaming quality is appalling. I can stream multiple 8K videos on Youtube simultaneously, but F1TV won't even stream at basic HD - even on a REPLAY. The... See more

Company details

  1. Motorsports Store

Information provided by various external sources

Formula One is the highest class of single-seater auto racing sanctioned by the Fédération Internationale de l'Automobile and owned by the Formula One Group.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

803 reviews

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1.4

All reviews

(803)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst thing I've ever paid for!

Worst thing I've ever paid for!
Had it for a few weeks and it never worked once.
Customer service is horrible, they told me after weeks of having it that I would have to wait 2 weeks after the races to watch them! They told me to upgrade which I tried to and couldn't as it wasn't an option on their site and then when I informed them that, they gave me some of my money back but not all of it with no email response or explanation. I emailed them to say how disappointed I was and didn't even get a response ( hence this review ) Worst customer service I've ever dealt with, waste of my time and ripped me off massively.
100% don't go there. Shame as I love F1. Very poor at the very best :(

29 October 2021
Unprompted review
Rated 1 out of 5 stars

Buffering and cutting out

I have fiber internet on my end but the video cuts out sometimes, sometimes the audio disappears and its generally just buffering.

24 October 2021
Unprompted review
Rated 1 out of 5 stars

Nothing pro about this TV

Nothing pro about this TV. Lots of excuses why it's not working on customer side including using antivirus program (sic!). Pure waste of money unless you like to have 5 frames per minute.

22 September 2021
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Don't waste your money, cancelled after the first race. There is no live stream on the race itself. Wait till the next morning and watch it on YouTube, the same broadcast.

6 September 2021
Unprompted review
Rated 2 out of 5 stars

Today August 27

Today August 27, 2021 and it is hopeless again. Stop run, stop run. The sound stays good but image stutters and stops. Rediulous. Problem not on my fast network.

27 August 2021
Unprompted review
Rated 1 out of 5 stars

Constant buffering problems

UPDATED: Constant buffering problems AGAIN July 2022. Garbage

UPDATED: Constant buffering problems AGAIN, add some servers you guys!!!! Literally not watchable most of the time. Sell the rights to Netflix and get out of streaming, you suck at it...

Updated: fewer buffering issues last 4 races, but problem still presents, upgraded 1 to 3 stars

Constant buffering problems for first 4 races, and they always blame the customer--me (regardless of what device I am on, or where I am located--even on a fast fiber connection to my gaming machine, they say "it is at your end".)

Pathetic and arrogant customer service--offered me a one dollar refund

24 August 2021
Unprompted review
Rated 1 out of 5 stars

F1 TV Streaming Problems

Its incredible that in 2021 an app like F1 TV has all the streaming problems it has, i have Netflix, Amazon Prime, YouTube, Disney+ all of them in HD and i have no streaming problems at all, With F1TV i have all the issues and posible problems related with streamimg in the world, its absolutely and extremely dissapointing.

12 July 2021
Unprompted review
Rated 2 out of 5 stars

Terrible quality

Terrible quality. Constantly buffering and pausing even though I have great internet speed. I don't understand how sport with this much money just doesn't care about it's fans.

20 June 2021
Unprompted review
Rated 1 out of 5 stars

Stuttering and buffering issues, Useless Customer Service.

Stuttering and buffering issues since the beginning of the season.

I decided to wait at least until after the end of the Monaco GP to give some time for the issues to clear out. I understand that more people accessing means more strain on the servers, so I gave it some time to solve the issues. When I reported the problem after that I was told that I didn't have the problem, that I couldn't get a 1 month refund because they had solved that issue previously and could only refund the customers that had reported it before.

So I am being punished because I was patient.

I was told to troubleshoot when I already had the issue with two different PC's, two different connections, on two different countries (Netherlands and Portugal), 3 different browsers (Chrome, Edge and firefox), cleared caches, tried with incognito and with and without a VPN.

Once again I was told that the issue was mine (ridiculous).

After loosing my calm and explaining that I felt disrespected as a customer, they finally gave me a... coupon... that I can't use. I use PayPal as a payment through the Play Store on Android. That's the only payment method I can get at this moment. I explained this over and over again until I am just dismissed with a "sorry, it is what it is".

I have worked in Customer Service and Tech Support for years, have been an agent and a Quality Coach. I would set myself on fire before I dismissed a customer like this.

I will test it once more to see if it is indeed fixed. I will use two different PC's and the app on a high-end cellphone. If it fails again I will end the subscription. It's gotten to the point where I think the agents are just dismissing me because they're sick of hearing me. too bad I'm just a paying costumer.

If anyone from F1TV sees this, here's my ticket number: Case ID: 00233491 [ ref:_00D4JDZC5._5004JQMC5v:ref ]

I am tired of this.

16 June 2021
Unprompted review
Rated 1 out of 5 stars

Terrible streaming quality

Terrible streaming quality, would not recommend!

Hard to believe in this world of streaming video that F1TV cannot figure out how to properly stream. There is no buffer so it skips every few seconds every time we try to watch a race.

We have several other streaming services that we never have an issue with. I wish F1TV would contract out there streaming to any one of them ie Netflix, Hulu, etc.

5 June 2021
Unprompted review
Rated 1 out of 5 stars

Customer service cannot make this app work!

F1TV Access app is a misnomer, there is no access to any live racing. So, I upgraded to the PRO account. Paid for it, but now I can’t watch anything. Their customer service keeps asking for receipts, my age, screen shots, you name it. They finally admitted that I have sent them everything that they requested. And I deleted and reloaded the app many times under their direction. But, NOW THE APP WON’T WORK AT ALL!! And customer service has no idea what to do.

18 May 2021
Unprompted review
Rated 1 out of 5 stars

The app is simply bad

The app is simply bad, no way around it, no excuses. The service is broken. It’s definitely not worth the money and aggravation. The app does not full screen cast properly from airplay to full screen on television. The app does not properly behave for video on demand IE doesn’t properly save where you left off watching. F1TV does not honor early season discount voucher when their e-commerce site is not functioning correctly. I’d love to watch F1, but not like this.

8 May 2021
Unprompted review
Rated 1 out of 5 stars

Just horrible - continue using the better quality 'illegal' streams

Just horrible. Firstly, I did a trial and then cancelled, which required stating a reason. As I don't like this practice I put some blatant lie - that the user deceased. Surprise, in a few days I got charged for the annual subscription. Didn't matter as I decided to keep it but it just says a lot already. Might be an error or might be a shady practice. Secondly, the first race in this forced sale was terrible - just as others have written - stream pauses and "buffers", however, it is a bug as simply refreshing immediately continues the stream, all at FHD without dropping. Definitely not user's connection issue. Well I emailed them that watching the race with refreshing every minute is not worth my payment and asked for a reasonable one month extension as a compensation and received a generic email saying they had issues and wished me to enjoy next GP. No thanks, will demand a full refund and watch on some illegal stream where the quality is superior. Lastly, I understand that Sky commentators are British and are full of bias towards their LH, Russel, and so on. Every race we need to hear "fantastic job from the British driver" over and over while they remind us every race this is LH's 99 pole, xxxx race win, and so on - we get it, just add one every race. However, on a service sold worldwide this ceases to be ok. I don't think they should do their own commenting as their studio is pure amateurism at its best but they should tell Sky to cut this down as the rest of the world does not give a **** about nationalities of the drivers.

7 May 2021
Unprompted review
Rated 1 out of 5 stars

Excessive buffering while watching live

I am unable to watch the races live, as I experience excessive buffering, but as soon as TSN have completed their live broadcast I can watch it without zero interruptions. It's now obvious that our Canadian ISP's are giving internet bandwidth priority to TSN during the live broadcast.

6 May 2021
Unprompted review
Rated 1 out of 5 stars

Constantly hangs or crashes while…

Constantly hangs or crashes while casting (Chrome) whether from pc or app. Impossible to follow and enjoy a race when you must constantly battle the F1 TV technology. Missed most of the prior Imola race and today's Portugal GP.

2 May 2021
Unprompted review
Rated 1 out of 5 stars

Boycott

It's abysmal. You pay a premium to get a very bad service; they've just added casting from their app now, it's 2021... And when it needs to buffer it hangs, and you have to quit the casting and restart everything (including the app).

Watching in a browser contsantly skips and often hangs where you have to refresh the page. I'm talking at least once every 5 minutes.

Their "engineers" tell you to stay away from any Chromium browser, Firefox and Safari. So 99+% of browser usage.

Having said that, I've treid Opera and others just for F1, no browser works seamlessly. Same issues.

They're simply on a powertrip because of their monopoly. Absolute disgrace.

Watch illegal streams, because **** them.

2 May 2021
Unprompted review
Rated 1 out of 5 stars

Poor streaming stability

I live in Chile, on fiber optics. Everything works perfectly when it comes to streaming, except for F1TV. Repetitive freezes force me to refresh the page 8-20 times in a race. I find myself watching the race while holding the mouse all along. Not an enjoyable experience.

2 May 2021
Unprompted review
Rated 1 out of 5 stars

Took my money and never received my…

Took my money and never received my subscription. After hours wasted with support they told me that it wasn't possible but wouldn't issue a refund. The App is also badly made and incredibly buggy. Terrible, if there was a 0 star rating then I would have given it. 1 star is too much

30 April 2021
Unprompted review

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