Ezrides Reviews 21

Thank you so much for my new bike! The employee was very helpful walking me through the different models of bikes and decided which one was best for my situation.

Quick & easy! Wanted a scooter to boot around on, left with the scooter AND great service.

Great staff, great prices, fair warranty. Traded in my used ebike for a store credit I used towards a new purchase. Thanks Ahmed!

Great service. Very helpful crew over there!

Very happy with everything

Purchased a couple bikes for kids. The staff were very knowledgeable and super helpful. Kids are enjoying their bikes!

Unreal to deal with Gus & Gavin !! In my time of need, and wheels more importantly these guys hooked me up with a great deal and got me back on the road! Would recommend to anyone, also super conviennent as they have locations now everywhere !

I had a great experience at EZ Rides! The staff were incredibly friendly, knowledgeable, and took the time to help me find the perfect bike for my needs without any pressure. They explained everything clearly, from features to maintenance, which made me feel confident in my purchase.

The selection was impressive, with a variety of high-quality e-bikes to choose from. The store itself was clean, well-organized, and easy to browse.

Overall, excellent customer service and a smooth, enjoyable buying experience. I would definitely recommend this shop to anyone considering an e-bike!

Amazing company for all your Electric Vehicle needs! Super friendly and knowledgeable team working hard to help you get your Electric Vehicle on the road!

EZ financing options as well!

Brought a bike to them for service. Super helpful!

The worst company I have ever dealt with and it's not even close. Last year I purchased a new Emmo Hornet Ebike. 1st one broke down after 3 days. I waited 3 weeks for a replacement and they tried to scam one by me. It took a 3rd bike before I was able to safety use it. So much more to the story. BBB, blackmail, lies, disrespect...to start. And I'm a Senior with health issues. I know it was a year ago next month this all started but will NEVER forget how poorly they treated me. And I know there are more out there.

seems to be a 3 people operation. 1 is hr/accounting, 1 is regional manager... and the other is just sales i guess.
wanted to cancel financing.. but since its already "funded" seems the hardest thing in the word. so decided to cancel altogether which is just as difficult. filled the online form, spoke to the regional manager.. nothing. no help.
spoke with the financing company and all they had to do was a clawback.
i think they send the funds thats why it cant be returned.
still pending my cancellation 2 weeks now

EZ Rides Hamilton (Eastgate Mall) uses a high-pressure sales process combined with a non-refundable deposit policy that, in our experience, traps customers.

My sister put down a $1,000 deposit on an e-bike costing nearly $10,000. Within two weeks, she realized the total cost was beyond her financial means and returned to cancel. The bike had never been delivered to the store and was never received, yet the manager refused to cancel the order and said she would lose her entire deposit.

Head office does not allow phone calls—only email—and responded only with “this is our policy.” The only option offered was store credit, which is useless if you cannot afford to spend thousands more.

In my opinion, this business model preys on vulnerable and low-income customers, using hype and pressure up front, then hiding behind policy instead of acting fairly.

Until EZ Rides changes this policy—especially for undelivered products—I strongly recommend avoiding this company.

We ordered a Nova Eclipse Lte from the Belleville store. The delivery was quick. The packaging was secure, ensuring the item was undamaged. The Sales Team - Julian, Gus and Regis were exceptional, as they kept us updated throughout the entire process. We had a question about the product, and their team responded promptly and professionally. Overall, our experience with Ez Rides Belleville was awesome

If I could give them a zero rating, I would their customer service and their professionalism is actually horrible. They do not respond to any correspondence that you sent them whatsoever. They sent me a mobility enclosed vehicle to my house that was damaged and I’ve requested it replaced and I’m not getting any response from them whatsoever. They’re already horrible company to deal with and I wouldn’t recommend them to anyone.

I bought a enclosed moblity vechile from ez rides in July 2024. I had a problem with heat,lights n air-conditioning. I drove it to the oshawa store in Nov.2024 in which they took it to stoney point head office. They returned the car in pieces after having it for 2 month they returned it broken and ripped apart, Then they tried to blame me,after breaking the vechile they said the warranty had run out. If the warranty ran out they should of returned the vechole and not touch it. Ez rides tried to charge me for a diagnosis fee that wasn't discussed, when you do a diagnosis. That is a volt meter to test the circuit and you would have to return the vechile back together in which they returned it in pieces and I had to tow it home. I payed the charge by credit card 10 mins after paying that charge they told me that they would have to refund my credit card and I would have pay by debit card or cash. I told them they got payed by credit card and they accepted the payment. Micheal Emiers contacted me over the issuses. Micheal said ge would replace the car with a pardiso, but then ghosted me.

Beware of buying from EZ Rides . They have nice products but if you have a problem they ghost your calls . The customer service is non existence , they don't answer the phone and won't call back . I bought a mobility scooter and on the way home the front left wheel fell off . I was fortunate to be on the sidewalk as if I was on the side of the road I would have been drawn into the traffic and would have sustained serious injuries . The right wheel was also loose . I received help to put back on the wheel and tightened all lug nuts .Further inspection of the scooter showed scratches , scrapes and a crack on the windshield . EZ Rides would not respond to my calls about these issues so I cancelled my contract with the Finance Co as This was under 30 days and not satisfactory for me to continue with ignorant and unprofessional people .Do your homework before you buy from EZ RIDES . I have viewed many reviews about EZ Rides and they are not good . The only positive review comes from EZ Rides own employees . The Better Business Bureau has some complaints about this company .

I tried calling every location and none answers the extensions. Are they in business?

Took a deposit from an elderly customer without informing them of a no refund policy. The Hamilton location refused to return the deposit and head office wouldn't do anything. BEWARE.

Ezrides.ca is intentionally misleading buyers of Key points of their electric Dirt bikes. More specifically the Talaria Sting R MX4. They list it on their site as a 750W E bike which is false. Its 8.5Kw. They list it as No license/ no insurance required which makes it illigal to ride on Public trails. The bikes are too powerful to use legally on road as they are 8000W over the legal limit. Even with pedals they are over.
Selling the bike as though it can be ridden legally or even ridden with gas bikes is a a lie.