EzLicence Reviews 354

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, patience, and supportive approach, which significantly boosts confidence. People frequently highlight the clear instructions and effective methods provided, making the learning process enjoyable and easy to understand. The overall service is often described as excellent, with many appreciating the personalized and encouraging environment created by the instructors. However, some customers encountered issues with the booking process, reporting instances where instructors did not show up for scheduled lessons or cancelled at the last minute without proper communication. A few people also mentioned problems with transparency regarding additional charges or instructors being rude when these were declined.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise instructors for their patience,... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the kindness,... See more

Instructions

Reviewers highlight positive aspects of instructions. Customers consistently praise instructors for their... See more

Booking process

People report ambiguous experiences with the booking process. Many customers express frustration with... See more

Service

Clients share positive opinions on service, often highlighting the professionalism and effectiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassan is an incredibly experienced instructor who really knows how to bring out confidence behind the wheel. He breaks everything down into clear, practical steps and always has a handful of useful t... See more

Company replied

Rated 5 out of 5 stars

"Hey, I just wanted to give a shoutout to Fareshta - she was absolutely fantastic! I highly recommend her, she really helped me learn to drive an automatic car. We went around the car park at Gurnell,... See more

Company replied

Rated 5 out of 5 stars

Had my first driving lesson today and couldn’t have asked for a better instructor. Salim was patient all through the lesson and added 0 pressure when teaching, his training was easy to grasp, correct... See more

Company replied

Rated 5 out of 5 stars

I booked a refresher's lesson with Adam, as I hadn't driven in 7+ years and felt like I needed a little reminder before using a holiday rental car. I was a bit nervous having had such a long break, bu... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Online Marketplace

Written by the company

EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great teacher

Rik was very calm & composed while teaching me. Taught the basics very well and helped me build confidence on the road.

3 December 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the kind words, James! We're so glad Rik helped you build your confidence behind the wheel. His calm and composed style is perfect for mastering the basics and feeling at ease on the road 🚗 Keep up the great work!

Rated 5 out of 5 stars

Fantastic driving instructor

Fantastic driving instructor — patient, knowledgeable, and clear. Helped me gain confidence quickly. Highly recommend!

3 December 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Appreciate the great feedback, Dhanush! So glad your instructor helped you build confidence so quickly. That mix of patience and clear guidance really sets learners up for success 🙌

Rated 5 out of 5 stars

Hassan is an incredibly experienced…

Hassan is an incredibly experienced instructor who really knows how to bring out confidence behind the wheel. He breaks everything down into clear, practical steps and always has a handful of useful tips to share. What stands out most is his patience—he never rushes you and stays calm even when you’re nervous. He’s also super motivating, offering plenty of encouragement and extra time after lessons so you can nail each skill. If you’re looking for a driver‑trainer who’s both knowledgeable and supportive, Hassan is a top choice. 🚗💪

25 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the fantastic review, Malif! Hassan’s calm, encouraging approach and clear guidance make all the difference when you're building confidence behind the wheel. So glad you felt supported every step of the way — you’ve got this! 🚗💪

Rated 5 out of 5 stars

Excellent driving instructor

It was my first driving experience but Ansar made the whole process enjoyable and I became confident very quickly. He explained everything clearly with helpful tips. I am now confident that i will pass my driving practice test.

27 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing your experience, Eric! It's great to hear that Ansar helped make your first driving lesson such a positive one. Building confidence early is such a big win – you're well on your way to passing that test 💪 Keep up the great work, you’ve got this!

Rated 5 out of 5 stars

He was nice and friendly

He was nice and friendly . He had less interfernece just correction which boost up confidence

11 November 2025
Unprompted review
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Reply from EzLicence

Thanks for the lovely feedback, Priajan! It's great to hear that your instructor was friendly and gave you the space to grow behind the wheel. A few well-timed corrections can make such a big difference in building confidence - sounds like you're well on your way 🚗💨 Keep up the great work!

Rated 5 out of 5 stars

Amazing

I had the most amazing experience learning with Fareshta. From the very first moment, she created a calm, safe and reassuring environment. She is patient, kind, understanding and genuinely supportive. I learnt more in one lesson with her than I have in all my previous lessons combined.

She embodies everything a true driving instructor should be. She guides you, reassures you and encourages you without pressure, rushing or judgement. Her teaching style builds confidence, not anxiety, and for the first time ever I felt completely comfortable, focused and at ease behind the wheel.

Her explanations are clear, her approach is thoughtful and she never makes you feel silly for asking questions or making mistakes. I felt supported from start to finish and genuinely excited to continue my lessons with her.

Fareshta is exceptional and I cannot recommend her enough. If you want an instructor who genuinely cares about your progress and invests in your success, she is the one.

20 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you so much for your lovely feedback, Jessica! 😊 We’re thrilled to hear how supported and confident you felt learning with Fareshta. She is everything a great instructor should be - calm, encouraging, and fully committed to helping learners feel at ease behind the wheel.

Rated 5 out of 5 stars

Alexxa is a brilliant instructor!!!

I recently did a refresher with Alexxa after 15 years of not driving, and I couldn’t have asked for a better instructor. She was incredibly friendly, knowledgeable, and always calm, which immediately put me at ease. Her kind and polite manner made it easy to rebuild my confidence on the road. Alexxa explained everything clearly, never rushed me, and created a really supportive learning environment. I’m so grateful for her guidance and would highly recommend her to anyone!Thank you Alexxa!

18 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you, Iulia! What a fantastic way to get back behind the wheel — Alexxa is such a supportive and skilled instructor. We're so glad she helped you rebuild your confidence with kindness and calm guidance 😊 You're well on your way now!

Rated 5 out of 5 stars

Driving lesson with EZLicence

Abi is a great instructor, very reassuring, kind, and knowledgable. Would recommend him and EZLicence to anyone!

14 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the lovely feedback, Harrison! Abi is such a kind and supportive instructor - it’s great to hear how reassuring and knowledgeable he’s been throughout your lessons. Appreciate the recommendation and love that you're enjoying the journey with EzLicence 😊

Rated 1 out of 5 stars

Lessons Cancelled Multiple times

Lessons Cancelled Multiple times

After booking in for my first lesson I was not impressed that it was cancelled and rescheduled three times due to multiple excuses. The most annoying being sickness for a weekend lesson then when I rebooked for the third attempt the instructor didn't work weekends after telling me the previous time she was sick and then had car trouble.

I want my money back and will look else where for lessons but keep getting macro based responses and no help

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful all good instructors

Very helpful all good instructors

13 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks so much for your lovely feedback, Tia! 😊 We're thrilled to hear that you found our instructors helpful and had a great experience all round. Keep up the awesome work on your driving journey! 🚗💨

Rated 1 out of 5 stars

Absolutely terrible – likely a scam

Booked my driving lesson through this platform and the instructor never showed up. I called him twice — no answer, no call back. I submitted a refund request right after and haven’t heard a word from anyone in two days. No customer support, no accountability, just silence. Feels like a complete scam – avoid

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Learning how to drive

"Hey, I just wanted to give a shoutout to Fareshta - she was absolutely fantastic! I highly recommend her, she really helped me learn to drive an automatic car. We went around the car park at Gurnell, the Concrete Skatepark, and Bowl, and she patiently taught me how to park. I was a complete beginner, but she made the whole experience super relaxed and I felt like I was learning loads!"

8 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Love this, Ayuub! 🙌 Huge props to Fareshta for creating such a relaxed and supportive learning environment. You’re smashing it already - keep building on those wins and you’ll be test-ready in no time!

Rated 1 out of 5 stars

Very disappointing experience – feels like a scam

I was really excited (and a bit nervous) to start my driving journey, but my experience with EZ Licence has been extremely disappointing.
When I booked my first lesson, the instructor never showed up. I waited for over an hour, even tried calling multiple times, but no one answered. The next day, I contacted customer service , who apologised and promised to compensate me with an extra hour of lessons. She also said she would personally speak to the instructor and make sure the next booking went smoothly.

Unfortunately, the second instructor also didn’t show up. When I finally reached him, he said he no longer even works with EZ Licence. That really made me question whether the company has any idea who they are hiring or managing.
When I called customer service again, they couldn’t provide a proper explanation. I asked for a refund, and they told me it would take 10–15 days to process. At this point, I had wasted nearly a month waiting around, with my money stuck and no lessons completed.
This whole experience has completely destroyed my trust in EZ Licence. It feels very poorly managed, and honestly, a bit like a scam. I would not recommend them to anyone — it’s better to find a local instructor directly instead of using this platform.

6 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Syed,

We’re truly sorry to hear about your experience — this is absolutely not the standard we aim to deliver. We understand how frustrating and disappointing this must have been, especially when you were looking forward to starting your driving journey.

While this situation is very uncommon, we completely acknowledge that it should never have happened. Our team takes these matters seriously and we’re reviewing what went wrong to make sure it doesn’t happen again.

Regarding your refund, we want to reassure you that refunds are processed immediately on our end. The 10–15 day timeframe is just a guideline, as the exact timing can depend on your bank — most customers receive their refund within 2–3 days.

Once again, we’re so sorry for the inconvenience caused and appreciate you bringing this to our attention. Your feedback helps us improve the experience for all learners.

Kind regards,
The EzLicence Team

Rated 5 out of 5 stars

Great instructor

Very patient, and gives straightforward instructions. I feel like I am making good progress with every lesson.

1 November 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for your kind words, Shuaib! It's fantastic to hear you're feeling confident and making steady progress with each lesson. A patient and clear instructor really sets the tone for success. You're doing great!

Rated 5 out of 5 stars

Honestly the best driving instructor…

Honestly the best driving instructor was feeling nervous after moving to a new part of London and hadn’t driven in over a month but instantly felt at ease super encouraging throughout the lesson with great feedback and super useful tips would 100% recommend

24 September 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the lovely feedback, Jay! Moving to a new area can be daunting, but it’s great to hear your instructor helped you feel at ease right away. Feeling supported and getting helpful tips makes all the difference. Keep up the awesome progress! 🚗💪

Rated 5 out of 5 stars

Kiavash



Kiavash, is patient, knowledgeable, and made learning to drive a breeze. Highly recommend!

31 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

So glad to hear Kiavash made learning to drive so smooth and stress-free! With his patience and knowledge, it's no wonder you’re feeling confident behind the wheel 🚗👏

Rated 5 out of 5 stars

Afreen

Afreen is an amazing driving instructor — patient, calm, and always encouraging. She explains everything clearly and makes learning to drive feel easy and enjoyable. Highly recommend!

31 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Love this feedback, Jake! Afreen is such a supportive and steady presence behind the wheel — it’s great to hear she helped make learning feel so smooth and enjoyable 🚗💨

Rated 5 out of 5 stars

Nasser is very patient and informative

Nasser is very patient and informative. Interesting class.

30 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the great feedback, Francis! Nasser does an awesome job creating a calm, informative space for learning. So glad to hear you enjoyed the class and found it interesting! 🚗✅

Rated 5 out of 5 stars

Very easy to navigate and any questions…

Very easy to navigate and any questions needed are answered

30 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the kind words, David! We're glad you found the platform easy to navigate and that your questions were answered. Here’s to a smooth and confident journey to your licence 🚗

Rated 5 out of 5 stars

Booking

Easy to find instructors in area

26 October 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Appreciate your feedback, Jacob! Glad to hear the booking process made it easy to find an instructor in your area 👍

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