Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
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Review summary
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Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
In General we did have a great experiance with EZhire. Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t... See more
Company replied
Service was great and quick. Car was new and good performance. However, must make sure the details in the email are correct so it won't confuse the client.
Company replied
Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from eZhire
Dear Kapadia Bushra, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Dishonesty at its finest, Integrity at its worst
The original vehicle provided broke down in less than a day and could not be started. A replacement vehicle had to be delivered, and the original car was taken out of service. During that process, I was told over the phone that any fuel surcharge related to the non-operational vehicle would be waived due to the breakdown.
However, a bill was later issued that still included the fuel surcharge. When I asked about it, I was initially told there was no surcharge, even though the invoice reflected otherwise. After further clarification with their rental partner, the correct amount was confirmed and paid.
Well after the payment had already been completed, I was contacted and told the bill was unpaid and was directly threatened with a police case over an invoice that had already been settled. I had to provide proof of payment so they could verify their own records. Only after sending the receipt and following up again was the account finally confirmed as settled.
At no point was an apology provided for the incorrect records, the threat, or the confusion caused by their internal handling of the matter. This reflected poor communication and poor record-keeping.
This issue was not related to Salik tolls, fines, or external authority charges, which were handled without issue. The concern involved the handling of the fuel charge, conflicting information, and being threatened over a bill that had already been paid.
30 September 2025
Unprompted review
Reply from eZhire
Dear Michael,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Very easy to rent ,good staff…
Very easy to rent ,good staff accommodating
5 April 2026
Unprompted review
Reply from eZhire
Dear ERALD SADIWA, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
All was good
All was good, my renting time was a month and the car given was good too.
8 April 2026
Unprompted review
Reply from eZhire
Dear El Ri, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
The most disrespectful costumer service…
The most disrespectful costumer service team I have ever encountered !!!
8 April 2026
Unprompted review
Reply from eZhire
Dear Rénata Rahmeh,
Thank you for sharing your feedback. We sincerely appreciate your patience and for bringing this matter to our attention.
As per our Terms and Conditions, vehicles are expected to be returned with the same fuel level as at the start of the rental. In your case, the vehicle was delivered with 5/8 bars of fuel and returned with 3/8 bars, resulting in a fuel charge. This charge is based on standard fuel rates, and the corresponding invoice has already been shared with you.
We also value your input regarding the return process and have noted your observations. Steps have been taken to ensure our team continues to provide a smooth and professional experience for all customers.
For any further clarification, please feel free to reach us at connect@ezhire.life. We remain committed to assisting you and ensuring a seamless rental experience.
Best regards,
Team eZhire
Good Service and Fast Forward if there…
Good Service and Fast Forward if there is Unavailability of booked car Upon availability they will Upgrade other car for Free
8 April 2026
Unprompted review
Reply from eZhire
Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Service was really great
Service was really great. Team was very helpful
7 April 2026
Unprompted review
Reply from eZhire
Dear Hasan Sayed, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Mohamed Nagi, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Eslam Salah, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Everything was on time ready and clean…
Everything was on time ready and clean definitely recommend.
1 April 2026
Unprompted review
Reply from eZhire
Dear Mihail Grujovski, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Chiranjeev Bamadi, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Israr, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
The cars are Rubbish
The cars are Rubbish, a lot of issues are ther in the cars, the company is literally a scam, and there’s no any kind of communication, the worst experience ever, I don’t like regretting anything in my like but i do regret dealing with those scammers
31 March 2026
Unprompted review
Reply from eZhire
Dear Hamdy Hosny,
Thank you for taking the time to share your feedback with eZhire. We truly value your input as it helps us improve and deliver a better experience.
Please be assured that we are actively working on the concerns you have raised. Your experience does not reflect the level of service we aim to provide, and we are taking the necessary steps with our team to address these issues and prevent them from recurring.
We appreciate your patience and understanding. Should you need any further assistance or have additional concerns, please feel free to reach out to us at any time.
Thank you once again for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
Kind regards,
Team eZhire
Fasse was really good and the service…
Fasse was really good and the service overall
6 April 2026
Unprompted review
Reply from eZhire
Dear Mehdi Meds, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
My go-to car rental whenever I need to…
My go-to car rental whenever I need to rent on the same day. Quick and their customer service is easy to reach.
Thanks to Zahoor Ellahi for the amazing service.
6 April 2026
Unprompted review
Reply from eZhire
Dear Rudiboy Pururuts, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Jumana Younis, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Incredible service,smooth vehicle and…
Incredible service,smooth vehicle and very friendly staff.
6 April 2026
Unprompted review
Reply from eZhire
Dear Muhammad Waqas, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear KAVINDA KUSHAN, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Fine service fee 60 dhs extra
I got 3 fines from RTA when rental time. The actual amount is 500 and there is a acknowledgement fees of 20 dhs is there from government side. They charged me 580 x 3. Three time also they charged 60 dhs service charge. Just looting the customer.
17 March 2026
Unprompted review
Reply from eZhire
Dear Mufthar,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration caused. We completely understand how important it is to have clarity on charges, and we truly appreciate your patience.
Please allow us to clarify the charges in detail.
As per the Terms and Conditions shared at the time of booking, any rental or non-rental charges—including traffic fines—are billed to the customer’s registered card. Kindly note that such charges may take 15–90 days after the rental ends to be finalized, as we rely on confirmation from external authorities such as the RTA and Dubai Police. Once received, the system automatically processes the charges and shares a detailed invoice via email within 24–48 hours.
Upon review, three traffic fines were issued during your rental period under the following references: #1926140439, #1926140780, and #1926141007. Each fine carries a base amount of AED 500 issued by the authorities.
In addition to the base fine, VAT and a service fee are applied as per our standard policy for processing non-rental charges. These charges are clearly outlined in the booking terms and are acknowledged during the rental process.
If you wish to dispute the fine amount or violation details, we kindly request you to contact the relevant authorities directly, as they are responsible for issuing and reviewing fines.
We hope this clarifies your concern. Should you need any further assistance, please feel free to reach out—we are always here to help.
Best regards,
Team eZhire
Reply from eZhire
Dear Philip, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
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