EYEMOS® Reviews 

135
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers had a great experience with this company. Customers truly love the soothing eye masks and refreshing wipes, finding them exceptionally helpful for relieving daily eye discomfort and reducing reliance on eye drops. Reviewers frequently mention that the customer support team is wonderfully responsive, professional, and always ready to provide friendly guidance when assistance is needed. Some people were dissatisfied with order fulfillment, noting significant delivery delays and long waiting times before packages were finally dispatched. A few other people also felt that tracking updates were lacking and communication regarding missing items could be much clearer.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the soothing eye masks and refreshing wipes... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for the soothing... See more

User experience

Consumers find user experience to be positive, highlighting how easy the mask is to use daily and how... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting responsive and helpful... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers highlight fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After finding the right charger and some back and forth with the lovely Dianne in customer service, I do think this mask is helping my dry eyes. I like that it is easy to travel with and the material... See more

Rated 4 out of 5 stars

In the evening, after dark, my eyes would dry out while watching TV or using a screen. They would become blurry, hazy and extremely uncomfortable. After only 1 use I no longer had this problem! It see... See more

Rated 4 out of 5 stars

I have had problems with dry eyes for years. I was using a microwave heat eye mask, eye drops, nightime ointment and still had gritty eyes. The eyemos mask really helps. Unlike the microwave masks the... See more

Rated 5 out of 5 stars

I couldn't live without these Eye Wipes I have chronic Dry Eye and they receive the itching immediately Unfortunately I bought rather a large order which is coming to an end soon and find the last s... See more


Company details

  1. Eye Care Center

Written by the company

Soothing dry, tired eyes with care that works. We’re on a mission to bring lasting relief and everyday comfort to people with dry eyes. Trusted results. Designed for daily use.


Contact info

4.2

Great

TrustScore 4 out of 5

135 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(135)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful product!

These wipes have truly made a difference in my dry eyes! They are a staple in my routine, and will continue to be. I hope that they never stop making them!

22 January 2026
Unprompted review
Rated 4 out of 5 stars

Best heated eye mask I have used.

I have had problems with dry eyes for years. I was using a microwave heat eye mask, eye drops, nightime ointment and still had gritty eyes. The eyemos mask really helps. Unlike the microwave masks the temperature stays constant. The only reason I take off one star is that I cannot use the massage feature as it hurts the bridge of my nose. I rarely need eyedrops now.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent eye mask

Excellent eye mask! The warmth is very soothing and provides real relief for dry, tired eyes. Comfortable, easy to use and travels well. I love it and highly recommend it. Excellent customer service…responsive, helpful, and professional.

13 January 2026
Unprompted review
Rated 4 out of 5 stars

After finding the right charger and…

After finding the right charger and some back and forth with the lovely Dianne in customer service, I do think this mask is helping my dry eyes. I like that it is easy to travel with and the material is soft. I also appreciate 3 heat settings. I wish the massage settings were quieter. It has reduced the number of eye drops per day. I am glad I made this purchase.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Issue resolve

I had a problem with their product; after exchanging a few emails I am receiving a full refund. Plus, a gift.
Thanks to. Diana

8 January 2026
Unprompted review
Rated 5 out of 5 stars

I just love my EYEMOS

I just love my EYEMOS. I have extremely dry eyes, especially after cataract surgery. Using the wet heat along with various vibration settings, the EYEMOS gives me comfortable relief. The mask also helps me to fall asleep many nights. It’s just so relaxing and soothing. My friend introduced me to EYEMOS and I am very thankful she did. I just ordered another one so I’ll have a backup one or an extra one to put in another room. This is a great product. Thank you EYEMOS!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Chemo completely fried my eyes!

Chemo completely fried my eyes and it was suggested that I use warm moist cloths on my eyes which was difficult and cumbersome as they would slip off and get cold very fast…then I tried the disposable eye pads that heat up in the microwave and managed to burn myself more times than I care to remember…saw an ad for Eyemos and thought why not? Let me tell you…Eyemos was/is a game changer…I used the mask twice a day for a couple of months and I can’t recommend it enough. So easy to use…just plug it in…set the controls and let it do its thing…I would fall asleep while wearing it it was so soothing. My eyes are fine now but I keep the mask in the dresser next to my bed when I feel my eyes getting a little strained by computer use…I just slip it on for a few nights and my eyes definitely relax. I absolutely recommend this product.

9 January 2025
Unprompted review
Rated 1 out of 5 stars

The eyemask made no difference

The eyemask made no difference. Purchased a competitor’s and it was amazing. When I tried to return the Eyemos mask, first it was back and forth emails with their customer service rep and then they wanted pictures. Then they explained I had to pay for the return. They did offer me to keep the mask and they’d refund me 70%. I don’t need it so I ended up paying for return shipping. I would Never buy from this company. The company responded and said they refunded me 100% which is true but I arill Has to pay $10 to send it back.

4 January 2026
Unprompted review
EYEMOS® logo

Reply from EYEMOS®

Hi Lindsay,

Thank you for taking the time to share your experience – I’m truly sorry the EYEMOS mask didn’t make a difference for you, and that the return process felt like unnecessary back-and-forth. That’s not the experience we want anyone to have.

About the photo request: we sometimes ask for a quick picture so we can confirm the item/condition and, just as importantly, spot any simple fit or usage issues that can affect results (and resolve things faster without making you ship anything back).

Most importantly, you have now been fully refunded.

We’re taking this feedback seriously and are improving our return/support flow to reduce back-and-forth and make expectations clearer from the start.

Taylor,
EYEMOS® Customer Care

Rated 5 out of 5 stars

Fast relief for irritated dry eyes.

I’ve had dry eyes since my teens. I’ve used hot washcloths with baby shampoo. Nothing worked. I tried the Realief and after the morning use I instantly had a good relief from my irritated eyes. I’m 67 and it’s been a long time of living with dry scratchy eyes. I’m using the eye pads morning and night. Best relief I’ve had ever. So glad I ran across the add for this product.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

A problem solved

When I reached out to contact Eyemos, Taylor was very prompt in helping me talk to Diane in customer care. She knew immediately what the problem was and was very helpful with clear instructions. Her follow up was spot on. Very happy with my eye mask and the service.

24 November 2025
Unprompted review
Rated 4 out of 5 stars

An improvement Day 1!

In the evening, after dark, my eyes would dry out while watching TV or using a screen. They would become blurry, hazy and extremely uncomfortable. After only 1 use I no longer had this problem! It seemed too good to be true but night after night it was the same. Only a couple of times since Day 1 have I needed to use eye drops but, even then, only 1-2 drops/eye. I’m hoping with continued use I will experience less tearing when I go outside or into places with ceiling fans - my eyes always water in the wind and breeze :-/

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Good product, good customer service.

I ordered the eye mask here in Australia and it arrived within a few days. It looked like a good quality item, so I was disappointed when it did not seem to work properly. An email to Dianne at Eyemos was answered immediately and she correctly diagnosed the problem as my power supply. (I didn't know that different usb power adapters have different power ratings) It is working well now and is really helping to relieve my dry eyes. Thank you Dianne.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended mask and wipes

Have the eye mask and the eye wipes. Had a shipping issue that was resolved quickly and kindly. The eye mask provides soothing heat and massage to release blocked lipids to keep moisture on my eyes. The eye wipes clean and cool my eyelids and reduce the redness of rosacea. Think using each night will reduce allergy symptoms too. Have used other eye masks and hot wet towels for many years. This mask plugs into my couch and the ease of use encourages daily treatments. Highly recommend the products and the company.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Helps!

It really does help. Do not use drops nearly as much. Mainly need drops for allergies only.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

As a very active 56 year old the last…

As a very active 56 year old the last thing I expected was for my outdoor activities to almost come to a holt because of dry eye. This winter I had the cold that kept on giving and it's last gift was dry eye... not happening I thought, so started googling some answers as the drops weren't really working. I came across eyemos and what they were saying in their page made sense to me. I ordered the wipes, they turned up very quickly and the relief was almost instant after the first use.
I love how they are individually wrapped keeping hygenie to a great standard.
I use them at night after I've washed my face. Using the bumby side, one end for the right eye, the other end for the left eye. I then turn the wipe over and wipe over the rest of my face, there's great products in those wipes.
After continued research I decided to order the mask a few weeks later and wow, the heat and massage effect on the eyes was very relaxing. Also next level game changing for helping to clear persistant blockages.
My eyes have never felt better.
100% recommend these products to everyone.

7 July 2025
Unprompted review
Rated 1 out of 5 stars

I tried to purchase one month of Eyemos…

I tried to purchase one month of Eyemos wipes to try them, and was unable to do so without agreeing to have monthly deliveries. Read the fine print during checkout. This is not an honorable way to do business.

16 October 2025
Unprompted review
EYEMOS® logo

Reply from EYEMOS®

Hi Maureen,

Thanks for sharing your thoughts and please accept our apologies in case there was any confusion: You can absolutely order EYEMOS Wipes either as a one-time purchase or as a monthly subscription, both options are available before checkout.

The subscription is shown first since it includes a built-in discount and automatic refills, but switching to a single box takes just one click. The subscription can also be cancelled or paused at any time.

We’re always refining how that’s displayed so it’s as clear as possible. And since your feedback helps us improve that, we’d be happy to send you a complimentary box on us, no strings attached, just send us an email to proceed.

We appreciate you taking the time to share your experience!

Taylor,
EYEMOS® Customer Care

Rated 5 out of 5 stars

Relief

For years after lasik surgery I immediately i knew there was something wrong with left eye. For 25 yrs I have been searching fir relief. I saw eyemos online gave a try and the best my eye has ever felt. I highly recommend these eye wipes for eye relief

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, which my ophthalmologist also endorses. Dianne responded to my query immediately when I was unable to get the max temperature on the mask. A different adapter was the easy solution. Customer service is prompt, personal, and helpful. I've just ordered the dry eye wipes as well.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

The mask was not operating as expected on arrival. I immediately emailed EYEMOS and their response was quick and helpful. My adapter was not powerful enough, as soon as I used an adapter following the instructions the mask heated and is very effective.
Great customer service! I look forward to seeing if the mask alleviates my dry eyes.

18 September 2025
Unprompted review

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