I had a little issue with my shipment, so I reached out to FreshGo's customer service. Sean was the friendly representative who assisted me. He responded quickly and resolved my problem efficiently. M... See more
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See what reviewers are saying
I wanted to start off by saying these lens are wonderful. I had purchased some from a previous company and 1 pair didn’t fit my eyes, 1pair burned so bad I got pink eye ( I think they were defective).... See more
When I realized I had been shipped only 2 pair of contacts, I got in touch with customer service and they were fast with the solution. Sean apologised for the error and refunded part of my money withi... See more
There’s something about these lenses, I literally can’t go without them I’ve ordered 4 pairs in the last 6 months and not only do they look very sexy, these lenses are super comfortable, and natura... See more
Company details
Written by the company
FreshGo - FASHION ON YOUR EYES Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!
Contact info
Charming Building 72 Cheung Sha Wan Road, Flat/RM B 8/F, Kowloon, Hong Kong, 999077, Hong Kong
- +85263491735
- info@eyefreshgo.com
- eyefreshgo.com
4.5
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with FreshGo was…
My experience with FreshGo was excellent. I was very please with my order. I really like the bling contact case with the mirror & accessories to care for your lenses
6 September 2023
Unprompted review
Sean reached out to me regarding my…
Sean reached out to me regarding my recent purchase. After sharing a small issue, Sean offered to replace a pair I had received.
I didn’t have to reach out or anything… they took care of me, a customer.
I highly recommend this store. Great products and amazing customer service.
30 August 2023
Unprompted review
Amazing customer service.
There was some confusion with the warehouses and inventory, but they did an amazing job of straightening everything out. Even sent me free contacts for my trouble.
30 August 2023
Unprompted review
Fresh Look
My experience with FreshGo was excellent. I was very please with my order. I really like the bling contact case with the mirror & accessories to care for your lenses. Furthermore, I’m very please with my selection of color lenses. I have only worn two of the three. They feel and look great on me. Just recently, I had fell asleep with my lenses in without knowing. When I woke up the next morning, it was foggy and I didn’t understand why until I noticed I still had my lenses in. All I did was put in a few eyedrops to clear my vision and I was good to go.
If any one is looking to wear color contact lenses without RX Fresh & Go will take care of you.
Thank you so much ☺️
28 August 2023
Unprompted review
I loved the contacts that I received
I loved the contacts that I received. They are beautiful and I can see very clearly. I'm very happy with what I received and would recommend them. ☺️
28 August 2023
Unprompted review
Great color contacts
Great color contacts thank you for sending them on time
18 August 2023
Unprompted review
Exact Color
I love the videos provided a true representation of the product and when the contacts arrived, which was before I expected, they were true to what was represented. I look kuewt!
16 August 2023
Unprompted review
The best and the website isn't a fake one
These are the best they feel good and look good now I'm a blonde hair blue-eyed beech Lol😘
9 August 2023
Unprompted review
HECK YEAH FAIR PRICES!
Great Seller With Awesome Communication and The Prices are PERFECT & FAIR!!! THANK YOU FRESHGO.!!
27 June 2023
Unprompted review
I will definitely buy again.
I really appreciate this company. Their customer service is great and the contacts look natural. They're also very comfortable. I will be buying from them again.
7 July 2023
Unprompted review
Good customer support
I bought three colors. Two of which were accurate as shown on the website. The third color was slightly off which could possibly happen due to my own eye color blending in, but I reached out to support to ask them for a replacement. They offered a full replacement without me having to return the item.
I’m so happy with my purchases and with the support I received. This company is reliable.
28 June 2023
Unprompted review
These contact lenses are the best!
These contact lenses are the best!
The best Customer Service, I highly recommend it!
27 June 2023
Unprompted review
Great customer service and products I…
Great customer service and products I always buy from their inventory and the customer service always helps and responds in a timely manner.
27 June 2023
Unprompted review
I love the color contacts 😍 I been…
I love the color contacts 😍 I been buying from them and I'm 💯 percent satisfied. Everyone at work at the stores compliment me w them they say they look so natural on me . Definitely will be ordering more soon ..
24 June 2023
Unprompted review
Bobbie Loetscher's review
They are really comfortable and the color is what is shown
20 June 2023
Unprompted review
Amazing Customer Service
I ordered 3 colors which I thought they would look good on me and when I wasn’t happy with how they looked I reached out and was quickly assisted and was even offered a refund for the ones I already opened. Thank you for the amazing customer service.
18 June 2023
Unprompted review
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