Eye Emporium Reviews 

990
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, often going above and beyond to provide excellent care and support. Many people highlight the exceptional customer service, noting the welcoming atmosphere and the personalized attention received during visits. The team is frequently described as helpful and patient, ensuring a comfortable and reassuring user experience for everyone. Reviewers appreciate the thorough examinations and the efficient service, including quick and painless procedures like ear wax removal. The product selection is also highly regarded, with many finding stylish glasses and receiving valuable advice on frame choices. People often mention the great after-sale service, where staff skillfully repair or adjust glasses, making the overall experience outstanding.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Clients share positive opinions on service, consistently praising the professional, helpful, and friendly... See more

Product

Users describe positive interactions with product, highlighting the high quality and excellent range... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the staff for being welcoming,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as a "truly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with the eye emporium for 5 years now. The staff are really professional and helpful and there is a good choice of eye care and glasses, with a great after sale service. Sue is very welcom... See more

Rated 5 out of 5 stars

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight... See more

Rated 5 out of 5 stars

I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more

Rated 5 out of 5 stars

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one! Special mention to Lewis... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Hearing Aid Store
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses Store

About Eye Emporium

Written by the company

About Eye Emporium

Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.


We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.

At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.

Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.

From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.

BOOK AN EYE TEST BROWSE OUR COLLECTIONS

Contact info

5.0

Excellent

TrustScore 5 out of 5

990 reviews

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5.0

All reviews

(990)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Eye Emporium

Eye Emporium, Willesden branch, very good very professional. Two lovely girls Munita and Fatema are happy to help and assist with all your eyesight needs

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely experience with Emily and Rita…

Lovely experience with Emily and Rita today with an eye test and my first ever glasses at the solid age of 43! They were very welcoming, thorough and helpful.
I was made to feel very comfortable and they explained the process fully as we went.
I wouldn’t hesitate to recommend John High.
What a fantastic experience and service.
Thank you.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Earwax Removal

Absolutely excellent session carried out by Kemi Ogedengbe. This was my first micro suction appointment and I was slightly apprehensive. However, after the process was explained, I was reassured and the outcome was that my earwax was removed and I can hear perfectly well again. Highly recommended. 👍🏼

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I had to visit the Rainham branch…

I had to visit the Rainham branch unexpectedly yet again as I’d managed to snap an arm on my reading glasses. The ladies were unable to find a new arm that fitted this time so, even better, they managed to fit my lenses into brand new frames, polish them and give me a brand new rigid case for them! In effect, I have brand new glasses for just the price of the frames! And all completed in a few minutes, too. Well done ladies. It’s this sort of thoughtful aftercare, as well as the superb clinical care, that makes the optician by far the best in town!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Opticians

Amazing Opticians , all the staff are so helpful and lovely. I saw Narinder who was very thorough and answered any questions I had with a lot of knowledge. The ladies who served me who were Rita and Rani were also very helpful and cleaned my glasses for me! Overall I had a great experience and wouldn’t go anywhere else.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Attended the Rainham Branch

Attended the Rainham Branch for the first time, both staff were extremely welcoming and friendly and I will definitely be returning :)
Thank you for looking after us, the way you treat your customers is extremely friendly and warm

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Rainham branch

Visited the Rainham branch. The staff were amazing. Really friendly, efficient and polite. Would definitely recommend and will be using again when next eye test is due.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great opticians

Sabine and lady at reception very lovely and helpful. So much better than spec savers and tests are more thorough. Specsavers told me I have 20 20 vision. Today I found out here I am slightly short sighted ! Would definitely use again

28 May 2026
Unprompted review

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