This was an appalling clothing company. I ordered one of their highly priced dresses and needed to return it due to the size. There was no return information given and I tired to contact them several... See more
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Ordered a dress from them….returned it as per the returns policy (July 1st 2025) including having it sent by Royal Mail recorded delivery and I’ve had nothing back despite sending numerous emails and... See more
The dress is lovely, vibrant colour just as shown in the pictures. It fits great, the only thing I’d recommend is for the corseted back to be slightly longer, as the mid to lower back is rather loose... See more
Company replied
The pants are really cute. However, shipping was fairly slow, the material is thinner than I would expect and the zipper flat out does not work, like at all. It doesn’t zip up or down and is completel... See more
Company details
Written by the company
Founded in 2020 Extro&Vert was created with the vision of offering lasting fashion, timeless style and accessible luxury, to the modern-day consumer. A brand inspired by women who create more for themselves, we design day-to-night staples that empower the people that wear them.
Contact info
Extro&Vert, Unit 12, Springfield Business Centre, Springfield Ln, M3 7JS, Salford, United Kingdom
- 0161 839 9494
- marketing@extroandvert.com
- extroandvert.com
2.7
Poor
87 reviews
Hasn’t replied to negative reviews
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Still haven't received my refund!
Still haven't received my refund!
First the returns policy is £1 and I was charged £3.72, after a number of emails I was asked for my paypal details as their system wouldn't let them refund me the additional returns fee I paid. They did send £2.72 to my paypal account. *HOWEVER* they never refunded me the cost for the item! When I emailed them to advise that the parcel was sent back to me by royal mail they apologized again saying they had changed the warehouse and didnt update their address on their website! And I should 'just keep the item'. I was like huh? What about my £36 refund? they never responded and weeks later they are still not responding to emails and havent issued my refund! I'm happy to send back the item if you give me the correct address and a prepaid label, its unused and in original packaging, what I want is my refund!!!!
2 September 2023
Unprompted review
I still didn't receive my package and…
I still didn't receive my package and the track and tracé isn't working..
6 August 2023
Amazing coat
The coat arrived so fast really good quality and beautifully cut.
The only thing negative is when I put my address it did put another postcode which I noticed straight away after buying it so I did right an email and a message on instagram to rectify it but no one came back to me!
So the coat was delivered to the wrong address but thank god I checked the location and went to pick it up which was a long way from my house
21 November 2022
Reply from Extro&Vert
Hi Sohaid,
Thank you so much for your feedback.
I can of course understand your frustration here. Unfortunately, the item was shipped before we could change the address. We have updated our internal system to catch any future address changes. However, I am pleased that the issue was resolved for you.
Thanks again for the kind words about the coat. We're so glad to hear it.
Best Wishes,
Lucy Z.
Reply from Extro&Vert
So lovely to hear from you and even better to read the kind review you have left for us.
We believe in offering the highest quality in our fabrics, fit and designs. We hope everyone feels amazing and looks fabulous when wearing Extro&Vert, so hearing how much you love your order helps us achieve that mission.
We can’t wait to hear from you again in the future!
With love, Lucy Z
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