I bought the Nintendo Switch 2 joystick replacement right before all pre-orders were shipped so I got my package in 3 days, which is honestly absurd considering the fact that they are shipping from Ja... See more
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Bought 2 items that said to be "In stock" monday october 6th. Today its late friday and nothing has happened to the order. Ive reached out in 4 different methods on their official website to c... See more
Company replied
I have placed an order on Nov. 16 2025 with order no. 73885. However, I didn't received any shipment update I've contacted them via email, Facebook and Instagram requested them to provide me with trac... See more
Company replied
Bought a black back cover for my dualsense edge as a replacement due to original leather peel problem. Received product but it didn't fit well on left hand side, keep popping up with a visible g... See more
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Company details
Written by the company
ExtremeRate is a gaming accessory development company, focused on quality and innovation. As one of the global leaders in video game accessories, ExtremeRate leads the way in the video gaming entertainment industry with customized, innovative items, and unique one-stop gaming modding solutions since 2010. With a slogan of PLAY DIFFERENT, our mission is to keep innovating in the gaming industry and develop innovative and technologically improved gaming products to enhance gaming experiences, as well as fun and excitement. Gaming is our passion. All projects have has been developed and tested by gamers in gaming. Official website: https://extremerate.com/
Contact info
China
- extremerate.com
3.0
Average
26 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
White Joycon 2 replacement
I bought the Nintendo Switch 2 joystick replacement right before all pre-orders were shipped so I got my package in 3 days, which is honestly absurd considering the fact that they are shipping from Japan. Now, again, it was before pre-orders were shipped when I ordered so you won't get your package in 3 days. The product itself is great! I installed the white version and now my switch looks sleek, would definitely recommend, but not to a beginner (which I was ), but someone with moderate modding experience.
22 January 2026
Unprompted review
Reply from Extremerate
Hello Anonymous,
Thank you so much for your purchase and for taking the time to leave us a review. We're really happy to hear that you received your product quickly and that you're satisfied with it.
Your review is greatly appreciated and helps us continue to improve our products and services. If you have any questions or need further assistance, please feel free to contact us at any time.
Thank you again for choosing our brand. We look forward to serving you again in the future.
Kind regards,
eXtremeRate Team
Horrible customer service/delay in shipping
Imagine ordering a shell replacement for the switch then it being not delivered because of someone’s incompetence through third party delivery then reaching out to imile and extremerate customer support to then be told after 3 weeks of waiting and one delay that i need to be patient what a horrible company. Customer service sucks and their shipping is through a dodgy chinese courier.
21 January 2026
Unprompted review
Reply from Extremerate
Hello Cruz,
We sincerely apologize for the long wait and for the unpleasant experience you had with your recent purchase. We truly understand how frustrating delivery delays can be, and we are very sorry that we did not meet your expectations.
eXtremeRate offers free standard shipping to customers worldwide, under normal circumstances, the shipping time is about two weeks to your country. However, due to the past few months being a peak logistics season, shipping services across all carriers have been experiencing delays, and unfortunately, our free shipping service has also been affected.
That said, we fully understand that this delay has caused you inconvenience, and we sincerely apologize for the impact this has had on your experience with us. Your feedback is very important, and we will use it to further improve both our logistics coordination and customer support service.
If you have any further questions or need additional assistance, please don't hesitate to contact us at info@extremerate.com. We are always here to help.
Kind regards,
eXtremeRate Team
Order number 73885
I have placed an order on Nov. 16 2025 with order no. 73885. However, I didn't received any shipment update I've contacted them via email, Facebook and Instagram requested them to provide me with tracking number but response from them yet.
16 November 2025
Unprompted review
Reply from Extremerate
Hello Burhan Gilani,
Thank you for bringing this to our attention.
We reviewed your order and email history and confirmed that our team replied after returning to work, and the parcel was shipped out already. We sincerely apologize for the delayed response - since the 16th fell on our weekend, we weren't able to reply right away, and we're sorry for any inconvenience this may have caused.
If you have any further questions or need assistance, please feel free to reach out to us at retail@extremerate.com.
Thank you for your patience and understanding.
Best regards,
eXtremeRate Team
Delayed shipping due to holidays
Bought 2 items that said to be "In stock" monday october 6th. Today its late friday and nothing has happened to the order.
Ive reached out in 4 different methods on their official website to contact the company (extremerate.com) but I dont get any answer whatsoever, except on Discord, where a person say: "itll ship soon" or "it ships today"
UPDATE!! 11/10-2025 08:35a.m
I got a shipping notification with some delay, due to personel having holidays. Which is fine, but companies websites have to announce all services will be off due to holiday PRIOR the holiday (!), not a couple of days before it ends. How shall international costumers know?
10 October 2025
Unprompted review
Reply from Extremerate
Hello Chris,
We sincerely apologize for the inconvenience caused by the delay in shipping your order and we truly understand your frustration when you noticed no updates by the 10th and couldn’t reach us in time.
Please kindly note that our team was on holiday from September 29th to October 6th for the National Day. During this period, all orders were temporarily on hold and resumed processing once we returned to work on October 7th. As a result, shipments were slightly delayed compared to our usual schedule.
Your order has already been shipped out today (October 11th). You’ll receive the tracking details shortly.
Once again, we’re very sorry for the poor experience and truly appreciate your patience and understanding.
Kind regards,
Masie
eXtremeRate
Updated:
Hello Chris,
Thank you very much for your update. We truly appreciate your understanding regarding the shipping delay during our holiday period.
Please kindly note that we had posted a holiday announcement and shipping delay notice on our website on September 19th, we're very sorry that you didn't see the announcement in time and for any inconvenience or poor experience this may have caused. We highly value every customer's shopping experience, and we'll continue to improve the visibility of such notices to better inform our customers in the future.
Thank you again for your feedback and support, have a wonderful day!
Kind regards,
Masie
eXtremeRate
They sent my package to England while…
They sent my package to England while I’m in Ireland… only seeing other reviews about poor quality too I won’t be repurchasing
23 September 2025
Unprompted review
Reply from Extremerate
Hello Brian Friel,
Thank you for your feedback. We are very sorry to hear about the disappointment you experienced with your recent order. Please accept our sincere apologies for leaving you with a negative impression.
We have carefully checked your order details, and the shipping address provided was in the United Kingdom. Based on this information, the parcel was dispatched as entered in the order. We completely understand your frustration if this was not your intended destination, and we truly regret any inconvenience caused.
Regarding product quality concerns, we always aim to provide high-quality items and reliable service. We take all feedback seriously and will continue to work hard to improve both our products and customer experience.
We value every customer's trust and sincerely hope we may have the opportunity to serve you better in the future. If you have any further concerns or questions, please don't hesitate to reach out to us directly.
Best regards,
Masie
eXtremeRate
Expensive £16.95 replacement fragile very cheap plactic whith layer of coating to improve week plactic & give a premium asthetic finish very cheap flimpsy long clips not procise inlined same has stock
Liked eXtremeRate Replacement Top Bottom Decorative Trim Shell Compatible with PS5 Edge Controller - Textured White grippy some how prevents your hands sweating unlike sonys stock duelsense edge rubber black plastic doesnt seem plastic has got like a leather layer feel to it i dont know has a premium finish what back trim was very easy to remove when removed slightly bent the long clip when straigtened didnt break unlike the replacement when followed a youtube guide & a youtuber guide what would make the replacment process less complicated what was followed is best way to clip into place begin from inserting replacement from the bottom of the like like healed shaped sides near botom of the to profile buttons move upwards while inlineing clips all clips clicked into place except one clip what was top left clip bent when straigtened snaped cleany from replacement not like the stock was more less fragile compared to replacement fitted again all clips clipped into place & noticed it did not sit flush iver side was gaps what noticed is stock had square notchers what had dips to clip under replacment had square notchers what didnt dip to cip under
28 March 2025
Unprompted review
Reply from Extremerate
Dear Jasephase,
Thank you for your feedback and for bringing this issue to our attention.
We're sorry to hear that the replacement shell you received does not fit properly and has noticeable gaps after installation. We understand how frustrating this must be, and we'd like to assist you in resolving this matter as quickly as possible.
To better investigate the issue and provide you with a suitable solution, could you please send us your order number and the clear photos showing the installation issue and the gaps you mentioned? You can email this information to our customer service team at info@extremerate.com. Once we receive your details, we'll review them promptly and work with you to find the best resolution.
We truly value your support and patience, and we're committed to making this right for you.
Best regards,
Masie
eXtremeRate
if anyone ask me dont buy this shit its…
if anyone ask me dont buy this shit its cost me 59 euro to buy this shit i should just have bought a normal ps5 controller instead and dont care about the dual sens edge bc this is bad the OEM panel on the back can not fully fit there is gap on the back of the controller so now my controller anoy me as mutch ass it did with the rub grip on and the video does not help the have where the talk about instaling the new panal bc the dont show how to help if there is a problem and you use the prying tool is so bad it tok me 1 hour and 20 min could not get it off took a knife and tried it came off so easy but dont buy extremrate its bad just buy a normal ps5 controller its almost same price love the idea off this but when the dont work you waste 60 euro its such a bad made product
3 March 2025
Unprompted review
Reply from Extremerate
Dear Marcus,
We sincerely apologize for the inconvenience you've experienced with our replacement shell. To assist you further and resolve this issue, could you please provide us with your order number and photos showing the gaps in the shell? Kindly send them to our customer service email at info@extremerate.com, and our team will review the issue and offer a solution as soon as possible.
Once again, we apologize for the trouble and appreciate your patience. We look forward to resolving this for you.
Best regards,
Masie
eXtremeRate
I ordered a remap kit that I damaged…
Updated!: they messaged back saying they'd now refund the one I broke and just cancel the one I bought off their site with a 32$ label that ended up being more then what I paid on Amazon, terrible company terrible terrible terrible
I ordered a remap kit that I damaged myself proceeded to buy another kit that was labeled $32 that ended up being $50 so I asked to cancel it then asked to buy just the piece I damaged they told me they can't ship to Canada but instead they would refund me for broken kit and the expensive kit waited a while and then was told they were only going to refund one kit, created lots of confusion and since I was under the impression I was going to be refunded for both I held off on buying the proper kit in the specific color I have set up for and now that they don't have that color in stock and I have a half torn apart controller. Most of my experience in the past has been great all products worked as they should, just a pretty big mess with the management..
30 November 2024
Unprompted review
Reply from Extremerate
Dear Noah Hopper,
Thank you for your patience and for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with your recent orders.
To clarify the situation:
- We understand that you purchased the Hope Remap Kit from our Amazon Store for CA$48.99, and after the motherboard damaged, you placed an order at a promotional price of $32.99 from our official store but required to cancel it.
- After communicating with our after-sales customer service, we attempted to offer you a free replacement for the damaged motherboard. However, due to our local logistics limitations, we currently do not have shipping channels to your postal code in Canada, and unfortunately, we were unable to send the replacement part as initially planned. We sincerely apologize for this inconvenience.
- Regarding the damaged motherboard from your Amazon order (order number: 7**-6545***-6516***, purchased on 11/25), we have processed a full refund as per the order details provided, please check your refund transaction details with Amazon, thanks for your understanding.
We completely understand your frustration, especially with the confusion surrounding the order and refund process. If there's anything more we can do to resolve this issue, or if you need further clarification, please don't hesitate to reach out to us. We value your feedback and want to ensure your future experience with us is smooth and satisfactory.
Thank you again for bringing this matter to our attention. We look forward to continuing to serve you in the future.
Best Regards,
Masie
eXtremeRate
RISE4 Plus MAX Remap Kit for BDM 030 040 050
I had several issues with the new eXtremeRate RISE4 Plus MAX Remap Kit for BDM 030 040 050. I was really excited to try it, but the plastic quality is very cheap and not functional. The back paddles are awkward, outdated, and the worst compared to brands like Scuf and Aim. These paddles also block the PS5 charging port, so you have to use USB-C all the time. The price is high and not worth the hassle. Customer service is defensive, unprofessional, and unhelpful—they seem to avoid issuing refunds and come up with excuses.
9 November 2024
Unprompted review
Reply from Extremerate
Dear Andi Kasapi,
Thank you for your patience throughout the process regarding your recent purchase. We truly value your feedback and are sorry to hear about your dissatisfaction with the product.
We understand your concerns about the quality of the back paddles product and its functionality. Our customer service team previously reached out to gather more details to assist you further, as we aim to provide professional support to troubleshoot and resolve any issues you may have encountered. However, we acknowledge that you felt this was inadequate and that you were unsatisfied with our suggestions.
After careful review of your situation, we want to confirm that your refund was processed yesterday. We hope this will help address the issue to your satisfaction, and we sincerely apologize for any inconvenience caused.
At eXtremeRate, we are committed to providing high-quality products and service. Your feedback is important to us, and we will use it to improve our customer support and ensure a better experience for our customers in the future.
Should you have any further concerns or questions, please do not hesitate to reach out.
Thank you again for your understanding.
Best Regards,
Masie
eXtremeRate
Excellent company
22 October 2024
Unprompted review
Replacement cover did not fit well, customer support did not response
Bought a black back cover for my dualsense edge as a replacement due to original leather peel problem. Received product but it didn't fit well on left hand side, keep popping up with a visible gap, i ended up change back the original one and it snap well.
I then take picture and video send to their customer support, and I did not receive any response since 02-Oct until now.
I also tried to drop a message to them on IG but didn't get any response at all.
OE#37553
2 October 2024
Unprompted review
Reply from Extremerate
Dear Kevin,
I hope this message finds you well. We sincerely apologize for the delay in responding to your email as our team was on a holiday break from October 1st to October 6th, which unfortunately caused a delay in addressing your concerns.
We have since reviewed your case and sent a response to your email. Could you kindly check your inbox or spam folder for our message? If you have any further questions or if you did not receive the email, please let us know, and we will be more than happy to assist you as soon as possible.
Best Regards,
Masie
ExtremeRate
Extremerate customer service experience
I bought the extremerate led light kit for my Xbox series x, then I had to ship my Xbox to Microsoft for repair.
So I didn't want to lose it! So I took it out, when I got my Xbox back I tried to reinstall the kit....wouldn't stick even work...bummed out...so I took a shot, reached out to extremerate and they sent me a whole new led kit! Talk about CUSTOMER SERVICE! I'm definitely buying from them again and would suggest them to my gamer friends 100%! Keep up the outstanding work extremerate
20 September 2024
Unprompted review
Reply from Extremerate
Dear James Degraaf, Sr.,
Thank you so much for taking the time to leave such a positive review! Your feedback means a lot to us and motivates our team to continue delivering the best quality and service.
At eXtremeRate, we strive to provide every player with high-quality gaming accessories that enhance their experience. It's incredibly rewarding to know that our efforts have made a difference for you.
If you have any questions, suggestions, or need assistance in the future, please don't hesitate to reach out. We're here to help and always happy to hear from our customers.
Thank you once again for your support. We look forward to serving you again soon!
Best Regards,
Masie
ExtremeRate
Great Experience
Hi, I have now had my order for about a week or so and as I promised I will leave an honest review. And with hand on my heart I can gratefully say that this company along it's products are actually amazing. My order first went on the wrong place but that can be blamed on the carrier, the issue was immediately noted and trough the whole process the seller stayed in contact and immediately promised and came through about sending a replacement one along side, checking the receiver information. A week or 2 went by and it came right to me without and issue. I got everything I ordered and without any damages caused to the products. Everything was neatly and safely packed. Instructions for custom controller cases we're and still are in good English. Easy to understand and they even have video guides to make sure that anybody can build their dream controller and so on. So all on all, the products are really high quality and feels amazing. (I play hours on day so I know how quality feels) and everything just worked. It's rare to see companies being so invested in customer satisfaction these days and for that I truly appreciate eXtremeRate. Good day
4 June 2024
Unprompted review
Reply from Extremerate
Dear Lønely Walkr,
Thank you for taking the time to leave such a positive review! We are delighted to hear that you are satisfied with the quality of our products and the level of customer service you received.
We work hard to ensure that every customer has a great experience, and it's rewarding to know that we succeeded.
If you have any suggestions or further feedback, please feel free to share. We are always looking for ways to improve.
Thank you once again for your support!
Best Regards,
Masie
ExtremeRate
Overall perfect
1st I didn't knew that they have world wide shipping which was surprising
2nd they include besides the shell and buttons that I ordered extra tools and screws
3rd, the quality of that plastic feels really good.
4th they made YouTube videos showing how we can install the goodies, (I did messed some things up, but that was mostly my fault, they made sure that we can't mess it up) in generell is really well made and shipping didn't take to long
30 April 2024
Unprompted review
Reply from Extremerate
Dear Sebastian Pilsbacher,
We hope this email finds you well.
Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are delighted to hear that you had a great experience with us.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Once again, thank you for your support and for choosing to shop with us. We look forward to serving you again in the future.
Best Regards,
Masie
ExtremeRate
Extremely honest company
Extremely honest company. I’ve mis ordered once and I contacted the company for a refund. They refunded me no question asked. Definitely will be referring them to my friends
8 December 2023
Unprompted review
Never recevied product
I ordered directly from their site a yellow case for my dualsense, which I have never received and when I ask them for a refund or if it suits them, to send me another one, I only have to answer. be patient. Never buy from them
25 October 2023
Unprompted review
Reply from Extremerate
Hello Friend,
Sorry for your poor shopping experience. Could you please provide your order number here? We can help to check this further.
Please feel free to contact us.
Best Regards,
Masie
ExtremeRate
All went well
Have nothing bad to say about the products - good quality and reasonable prices. Only the delivery took quite a while but it was expected as I live other side of the globe. The customer service was spectacular as they quickly sent me a replacement part when I acidentally ordered a wrong one. Replies came fast. I’m definitely not an experienced handcrafter nor modifier, but managed to do everythig very well with the help of the videos. (Even the solderings!!) Would definitely recommend to a friend.
23 October 2023
Unprompted review
I use the decade and dawn for PS4
I use the decade and dawn for PS4. Very great products. Also been using the same interchangeable joysticks for 2 years and still strong. If you have issues with your products reach out. They will fix it. Best experience I have had with customer service. They went above and beyond to fix problem I had. Love for life from me extremerate!
12 August 2023
Unprompted review
Reply from Extremerate
Dear Chuck Bee,
Thank you so much for taking the time to leave us a glowing 5-star review! We are absolutely thrilled to hear about your positive experience with eXtremeRate upgrade kit for PS4.
If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out.
Once again, thank you for choosing eXtremeRate. We look forward to serving you again in the future and exceeding your expectations.
Best Regards,
Masie
eXtremeRate
Bad quality tools
The kit was good however the plastic pry tool that comes with the kit I got, wore out immediately and wouldn't pop the bottom shell out. I tried for hours, I watched thr video, I pushed as hard as I could, but I wouldn't budge. The rest of the assemble seemed easy enough but because of this small problem, I can't build it.
15 July 2023
Unprompted review
Reply from Extremerate
Hello Friend,
Sorry for bringing you a bad shopping experience. Could you please
provide your order number or email your order number to our customer service info@extremerate.com? Then we can help to solve this issue.
Look forward to your reply.
Best Regards,
Masie
ExtremeRate
I bought a dualsense bdm 030 and 60 €…
I bought a dualsense bdm 030 and 60 € worth of extreme rate kit . But i cant mount that on bmd 030. So dont buy anymore anche of these kit. I suggest to buy aimcontroller and you pay less. And you have a big assistence
26 May 2023
Unprompted review
Reply from Extremerate
Hello Friend,
Sorry for bringing you a bad shopping experience. Please feel free to contact our customer service info@extremerate.com, we will help to solve the installation issue, thanks!
Best Regards,
Masie
ExtremeRate
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