Extra Direct Reviews 24

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent 5 Stars, As a CBD business we had struggled to open a new business account, Wes opened us an account within days no sweat Recommended!

Company replied

Rated 5 out of 5 stars

Dealing with Wes, was professional, quick and very simple. Account opened and everyone is happy! Well recommended

Company replied

Rated 5 out of 5 stars

At the end of our first year of operation, we really needed a business bank account. We were refused by the main UK High Street Banks (for complicated reasons). Extra Direct were able to get an agreem... See more

Rated 5 out of 5 stars

Extra direct has the best customer service I’ve ever experienced from any company. I struggled finding a business bank account over 10+ applications were rejected and i was contemplating whether to us... See more

Company replied

Company details

  1. Bank

Information provided by various external sources

We are specialist Banking Intermediary and specialise in opening business accounts for anyone who struggles to do this themselves. We can open business accounts for all non UK residents, those with adverse credit and anyone who has a restricted or high risk businesses. We have numerous banking partners and providers who will accept a much wider range of businesses which mainstream banks will often decline. Whilst many of our partners are freely available to apply directly yourself, our specialist service is here to help find the best business account available for you and your business, PLUS we will help support your application to ensure it has a significantly greater chance of being fully opened. For details about how we can help you open a new business account, please contact us at https://extradirect.co.uk/


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dealing with Wes

Dealing with Wes, was professional, quick and very simple. Account opened and everyone is happy! Well recommended

14 February 2025
Unprompted review
Extra Direct logo

Reply from Extra Direct

Dear Nick, thank you for taking the time to post this review, it is always very much appreciated and we are delighted that Wes was able to help you open your new business account.

We wish you all the best for the future,

Gianni Munday

Rated 5 out of 5 stars

Excellent 5 Stars

Excellent 5 Stars, As a CBD business we had struggled to open a new business account, Wes opened us an account within days no sweat

Recommended!

4 February 2025
Unprompted review
Extra Direct logo

Reply from Extra Direct

Hi Daniel, thank you very much for taking the time to send us a positive review as whilst it's always nice to get some praise, it does also help give a bit more confidence to anyone considering using our business, so that really helps us, which we really appreciate!

We are delighted that Wes was able to help you and hopefully now you can focus on your business without the worry or stress of trying to find some suitable banking.

Thanks again and wish you well in your business.

Rated 5 out of 5 stars

Couldn't have asked for a better experience!

Wes was a massive help from start to finish, got straight on with the task at hand and got everything sorted as soon as possible. Was a pleasure working with Wes and he went above and beyond what I expected and helped me with more than what he needed to. Thank you Wes.

30 November 2024
Unprompted review
Extra Direct logo

Reply from Extra Direct

Hi Josh, thank you so much for taking the time to post your review, we very much appreciate it, as it helps give others more confidence in our business & service.

It also goes without saying how pleased we are that Wes was able to assist you and that he was able to do so very quickly, so I will make I pass on your thanks!

What I would say is that if you provide all the required information in a timely manner and it is exaclty what is required, it really does help us, so thank you for also being so efficient!

Wishing you all the best in your business.

Rated 5 out of 5 stars

High street banks wouldn't touch the business

Having an excellent credit rating and existing business accounts with high street banks I assumed it would be easy to set up a new adventure, but due to the nature of the business no high street bank would touch me, absolute nightmare!!

I found ExtraDirect on a google search and got in contact, Wes got back to me within 24 hours and following on from a discussion we started the process, we supplied all information and documents Wes required! its wasn't easy but he not only got us a business account but also a secure payment organisation so the business and our customers are covered.

Highly recommenced.

12 November 2024
Unprompted review
Extra Direct logo

Reply from Extra Direct

Can I firstly say a big thank you for taking the time to post your review, we know it takes some effort, so it is much appreciated.

As for our service, I will certainly make sure we pass on your message to Wes and am delighted he was able to help you, especially as we all know how frustrating it can be when trying to open any business account, even when you do have an excellent credit rating.

Thanks again!

Rated 5 out of 5 stars

Very smooth & straightforward process

Very smooth & straightforward process, aided by Lauren who was extremely responsive and very helpful. Would definitely recommend!

31 January 2024
Unprompted review
Extra Direct logo

Reply from Extra Direct

Hi Philippe, business banking is rarely very smooth or straightforward(!), so we are delighted we not only managed to help you but also that everything went so well.

It is always our aim to be as helpful and responsive as we possibly can, so I will certainly pass on your kind comments to Lauren too.

Thank you too for taking the time to post this review, I'm sure your time is very valuable, so we very much appreciate you making the effort to (hopefully) help others have faith in our business.

Regards and all the best,

Gianni Munday

Rated 5 out of 5 stars

Well where do I start, Amazing from start to finish

Well where do I start. I had a business account with Cashplus and 5 weeks in they decided to shut me down, the same day I recieved the email stating they were closing me down. Great, panic mode set in and I applied for 6 or 7 different accounts which were all declined, I felt that all hope was lost. The 6 months of all our work gone overnight. I had pretty much given up. Then on Google I came across Extra Direct. At this point I had given up but emailed and called the very next day thinking it would be a deadend but what's 1 more decline. I spoke to a guy called Wes who was extremely help from start to finish. He explained what he could do and decided to give it a go. All I can say is that without this man Wes and Extra Direct my business would be gone and with it all my dreams, money and time invested gone too. I was a wreck and Wes genuinely caring and also got the job done. Look no further than these guys they literally save my business. Thank you so much.

16 February 2024
Unprompted review
Extra Direct logo

Reply from Extra Direct

Hi Ben, firstly thank you for taking the time to post a review, it is very much appreciated.

Secondly, it's always a pleasure to hear when someone is very happy with the service they have received and even more so when you say how it saved your business.

Business banking can be very fickle, as there are so many different variables which effect an application, so knowing what bank to approach and how best to prepare/submit an application, to ensure it not only gets opened but remains open, is not always that easy.

Thankfully we have a lot of experience and many contacts in the business banking world, so it significantly lowers the risk of you getting declined!

Thank you again for trusting us to help you, I have passed your thanks on to Wes and we wish you continued success in your business.

Kind regards, Gianni Munday

Rated 5 out of 5 stars

Amazingly helpful

Amazingly helpful, worth every penny and Wes was extremely diligent and attentive which is hard to find these days. Definitely use if you are having a a hard time dealing with banks.

26 May 2023
Unprompted review
Extra Direct logo

Reply from Extra Direct

Hi James, thank you so much for taking the time to leave a review and we are so pleased we were able to assist you - I will make sure Wes is aware that you left a review.

We know only too well how difficult it can be to open a business account so it's a pleasure to have been able to help you.

Thank you for your business too, it's very much appreciated.

Rated 5 out of 5 stars

Great Company!

Wes was helpful from start to finish. These guys are a massive help. I highly recommend!

2 May 2023
Unprompted review
Extra Direct logo

Reply from Extra Direct

Hi Sam, thank you so much for taking the time to post your review of our service, we are obviously very happy to have helped you, but it's also nice for us when someone really appreciates the work that we do. We wish you continued success in your business!

Rated 5 out of 5 stars

Extra direct has the best customer…

Extra direct has the best customer service I’ve ever experienced from any company. I struggled finding a business bank account over 10+ applications were rejected and i was contemplating whether to use their service or not. But then Jane called me and reassured me how they can assist me through the whole process in which they did tremendously. They are really worth the money, and if you’re on the fence to buy their services or not this is your sign to go for it. Many thanks to Jane and her team for taking care of me.

21 March 2023
Unprompted review
Extra Direct logo

Reply from Extra Direct

Dear Jay, thank you for taking the time to post your review it's very much appreciated and we are delighted to have found you a business banking solution.

We are fully aware of just how difficult it can be sometimes for businesses to open an account, so it's always nice to help source a suitable account and get some positive feedback at the same time.

All the best to you and your business.

Rated 5 out of 5 stars

delivered for me

delivered for me. getting a bank account has become the single biggest obstacle to starting a business in the UK.Good to find a solution

25 November 2022
Unprompted review
Extra Direct logo

Reply from Extra Direct

Thank you for taking the time to review our service and knowing how important obtaining a business account is, we are very pleased to have been able to help you.

Thank you too for your business, it's very much appreciated.

Rated 5 out of 5 stars

Extra Direct facilitated opening a…

Extra Direct facilitated opening a business bank account for our MTO company through their partners. The service through Jane was very timely and professional. Highly recommended.
Musa Bah

13 September 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!!

Just a company I happened to find in google turned out having exceptional professional services. Martin from ExtraDirect guided me through a business bank account opening and my account was open in less than a day. Thank you very much for such a great service and looking forward working with you again in the future. Definitely recommending to everyone

26 May 2021
Unprompted review
Extra Direct logo

Reply from Extra Direct

Thank you for your review and that we we able to help you. We understand how difficult it can be at times to open a business account, so it's good to know the work & effort Martin put in to get your open so quickly was appreciated.

Best wishes & we do appreciate you taking the time to leave a review as it will hopefully give confidence to any others who are not fully familiar with our business.

Rated 5 out of 5 stars

Excellent personal customer service.

The service I received from Extra Direct was excellent and I would highly recommend them. My business is in the gaming/gambling sector which is notoriously hard to find a banking partner. Extra Direct worked extremely hard on my behalf to secure an excellent business banking provider which suited our business model perfectly.

23 March 2021
Unprompted review
Rated 5 out of 5 stars

We are a Money Service Business which…

We are a Money Service Business which makes it difficult for us to get access to banking services as the high street banks deem our business as high risk. I got in touch with Extra Direct, they understood our problem immediateoy and knew how to fix it. They worked with us and made sure they safefuarded the bank we were working with as well, but requesting and validating the require compliance and business information. The end result is we now have a bank account that met our exact need aand we have been working closely with the bank to provide our services to our clients.

28 February 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience with Extra Direct

Great Experience with Extra Direct. After many years of struggling with a business bank account, Jane was able to help me with a Bank Account within 3 business days. I will definitely use again if needed.

26 February 2021
Unprompted review
Rated 5 out of 5 stars

After many weeks of looking for a…

After many weeks of looking for a banking provider, Extra Direct was a total savior! The process could not have been simpler and the result could not have been faster. I highly recommend it!

9 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

At the end of our first year of operation, we really needed a business bank account. We were refused by the main UK High Street Banks (for complicated reasons). Extra Direct were able to get an agreement in principle with 2 banks and then assisted with the setup process to get us up ad running. Highly recommended.

21 January 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look