First of all the the size had to match my bedding. Several other services didn't get there, but one of Exrain sizes matches perfect. When ordering I understood that I will have to wait as products are... See more
Company replied
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See what reviewers are saying
Please don't buy from this shop I spend time creating my designs but these people are selling my designs without permission or payment. Customers should know that because of shops like this many arti... See more
I can't reall write a review on something l haven't received! Where are the floor mats?! It showed up on my charge statement...but no mats! I would've given a -0 rating, but that wasn't offered. Not r... See more
Company replied
I placed an order that was immediately refunded... I reachedout to company to no avail. Was never told why... so I reordered and many days later it is still being processed. If it ever dies ship I wil... See more
Company replied
Company details
Written by the company
How you decorate and style your bedroom tells a lot about yourself. As easy as a breeze, Exrain promises to bring heaven to you with the most trendy and high-quality bedding items. With our huge collections, you can find your favorite curtains, blankets, carpet rugs etc. at no time. We only allow the best designs to be sold with affordable prices under our brand.
Contact info
11923 NE Sumner St, 97220, Portland, OR, United States
- +1 (910) 250 9291
- support@exrain.com
- exrain.com
2.9
Average
78 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Fantastic and fast delivery
16 April 2021
Reply from Exrain
Hi Kylie, Thank you so much for taking the time to leave us a review! We are so glad your time with us has been the best. We work so hard to make sure our customers have positive experiences. Thank you for deciding to choose Exrain! We appreciate you!
Thank you!
Perfect from the start
Perfect from the start ! Outstanding shower curtain with awesome colors from a great seller for a great price . Top rankin ! many thanks from Lars.
15 April 2021
Unprompted review
Took almost three weeks to receive…
Took almost three weeks to receive order- I also didn’t realize it was a duvet cover- not a comforter. But I made it work. It looks nice on the bed
8 April 2021
Unprompted review
Reply from Exrain
Hi Nancy,
Thank you for leaving a review! We always use our reviews to further shape the way Exrain takes care of our customers so we value your feedback on the item. It is in the item description we highlight the information and regret that you might miss it when ordering. However, I am also happy to hear that you made it work.
If there is anything we could assist you with, please do not hesitate to reach us at support@exrain.com
I have not received item yet
5 April 2021
Reply from Exrain
Hi Nancy,
I am sorry to hear that you have not received the item. We have checked with the carrier and follow you up via email privately. Please check and reply to us if you need any further assistance.
Thank you!
Almost 2 weeks and no word on shipping
25 March 2021
Reply from Exrain
Hi Nathan,
I am sorry that you have not received the item yet. I found that our system did send you an email about the tracking number, however, it might end up in spam box, please check it if necessary. In addition, our agent also contacted you via mail to update the status with an ETA.
If there is anything else we can assist you with, please do not hesitate to reach out to us.
Best regards,
I previously rated these guys as a…
I previously rated these guys as a scam, they contacted me and my order had gone missing, they have now sent my order, quality is fantastic, I love it and have ordered another one
Thank you
23 March 2021
Unprompted review
Reply from Exrain
Hi Trish,
We appreciate your review! Thanks for letting us know you have helped with your order! This is what we love to hear! We look forward to serving all of your future and we'll certainly aim to please each and every time!
Please reach us anytime at support@exrain.com if you need any assistance
Thank you!
Reply from Exrain
Hi Ruby,
Hi there, thank you for writing a review. We are sorry to hear you haven't enjoyed working with us but we appreciate the opportunity to be able to see what places we need to improve. Our agent did reach out to give you further information about your order, please check your inbox/spam box and reply to us for any issue arising.
Thank you!
Extremely upset and disappointed I…
Extremely upset and disappointed I ordered over a month ago and paid premium price and still have not received my item. Thought I was ordering from The US Because it has a US number but in fact it is coming from China, extremely misleading. Will never order again
6 March 2021
Reply from Exrain
Hi Loretta,
I am sorry that you have not received the item yet. We are a US-based company and we have an office here in the USA, however, some of our products are imported from other countries due to the fact that our factory takes resources there. We will keep you updated with the delivery status, please do not hesitate to send us an email to support@exrain.com if there is any issue. Rest assured that we will recheck and get back to you with a proper solution.
Quilt
Hi my name is Regina Mccarroll and I ordered a beautiful hello kitty quilt from extrain. I haven’t gotten it yet, still waiting but it’s damn worth the wait. I hope that people will order from here. I fully recommend exrain.
6 March 2021
Reply from Exrain
Dear Regina,
You are so kind to take the time to give us your positive feedback. Thank you for being an Exrain customer. We take great pride in our products and our customer service, we will keep you posted with the delivery status. If there is anything thing we can assist you with, please do not hesitate to reach us at support@exrain.com.
Have a great day!
Please be aware of this site they…
Please be aware of this site they scammed me and you cannot get ahold of no customer service. Received an order number when first purchased and have not received anything since.
Since you finally reply, I've tried reaching you by email that doesn't exist, phone numbers that are either disconnected or go straight to a busy signal can you list some sort of way to contact someone to either get refund or my product I've purchased since it was supposed to be delivered the 28th of February and have yet to even receive anything about it being shipped or anything aside from an order number.
2 March 2021
Unprompted review
Reply from Exrain
Hi Kevin,
I am sorry to hear that you are disappointed with your shopping experience with us. Perhaps if you contact our dedicated customer care team they can assist. None of the emails or chats using your name/email to us. We do reach you to provide you with further updates about the order, please check and reply to us for further support if necessary.
Thanks and best regards!
Still haven’t received my merchandise
22 February 2021
Reply from Exrain
Hi Renard,
I apologize for this. It looks like your order wasn't lost, it looks like it was heavily delayed. We've been dealing with all sorts of unexpected challenges due to COVID-19 - we're receiving late merchandise from our vendor and have had to work on a limited crew in some cases in order to make sure we run our facilities as safely as possible. Due to that, we fell behind. It's not okay with us or the way we like to do business.
We will check and issue a full refund for this order as requested. Please wait for the reimbursement. Please let us know if there's anything else that we can do for you. This is absolutely on us.
Never received product and nobody…
Never received product and nobody answering email I think I have been ripped off
You have now replied to me saying you have no order but you have taken my money and asked me to send an email which I have already done and you didn’t respond to, again I think a big rip off, hoping to hear from you soon
17 February 2021
Unprompted review
Reply from Exrain
Hi Trisha, unfortunately, there is no record under your name has been found on our system. Please reach us at support@exrain.com and give us your order number so we can check and assist you with.
We would look forward to hearing from you soon. Thank you!
I have bought multiple items from this…
I have bought multiple items from this company they are honest love the fabric I will order again I had order up to 10 of them and love them all really enjoying it thank you so much I give you10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
5 February 2021
Reply from Exrain
Dear Tracy,
Thanks so much for taking the time to leave a review. We're so glad you are loving the quilt! Quality is definitely a standard that we work towards providing in every product, we fully value your business and truly appreciate your review, Thanks for being an Exrain customer.
Have a nice day!
Totally disappointed with the comforters they sent me.
This was one of the worse products I have ever purchased. It looks amazing on the website but the actual finished comforter looked nothing like the picture. This was my first time ordering from this company and was so disappointed. If you are looking to purchase something from them DON’t . Run from this company as fast as you can. I asked to return the comforters 2 days after getting them and it’s now 2 months and they still haven’t given me a refund or shipping label to return them. I now have to get my bank and the Better business bureau service involved. If you do business with them you will regret it. Please note, I never write reviews but due to the poorly made products and customer service I had to inform everyone not to do business with this company. They will take your money and never resolve your complaint. I don’t want you to lose Your money so please use my experience. This will be the best decision you ever made.
5 February 2021
Unprompted review
Reply from Exrain
Hi Francois,
I am sorry that your experience with us has not been the best. Our agent did reply to you to listen to your problem but never heard back. Please give us further information about your issue so we can rectify it at no time.
Thank you!
Good quality
Good quality, beautiful design, good response team. Satisfied with my transaction overall.
4 February 2021
Reply from Exrain
Hi A.L ,
Thanks so much for taking the time to leave a review. We're so glad you are loving the quilt! Quality is definitely a standard that we work towards providing in every product, and appreciate your review, we will try harder to raise the quality of every products. Thanks for being an Exrain customer.
Have a nice day!
Very professional polite he explained…
Very professional polite he explained everything and got the job done thanks
21 January 2021
Reply from Exrain
Hi Jason,
We take pride in detailed communications with our customers so thanks for noticing our efforts in this regard! I'm glad to hear you felt well informed throughout your process! I'm also glad to hear your order arrived already! This is great news and we appreciate the feedback! It was a pleasure to serve you! Thanks for choosing us!
Have a great day!
Bought the Cannibal Corpse bedding for…
Bought the Cannibal Corpse bedding for my son. The blanket isn’t very thick. It’s like two sheets sew together. Very thin material with two pillow. For the price I paid not worth the quality.
14 January 2021
Unprompted review
Reply from Exrain
I regret to hear that the item did not come the way as you advised. I have checked on your order and found that you ordered a bedding set, it is stated on our website that it comes with a duvet cover and two pillowcases, therefore, you will need to put fillings in. I am afraid that you have misunderstand something here. Please check again and reach us at support@exrain.com if you need any further assistance. Many thanks!
Poor service
Poor service, I ordered and you took my money since last month, before new year’s. Till now you didn’t even ship my order. Worse service ever
See what they replied me here. I didn’t get any email from you that you had shipped it to me. I don’t know anything. I tried to call but nobody answered. I emailed you but nobody respond back to me. This can be considered as fraudulent or scam. Everyone, please be careful!!
5 January 2021
Reply from Exrain
As our products are literally hand-drawn from the scratch, it would take a little bit longer to ship. In addition, you ordered the item at the end of last month so your system has not sent you he tracking number yet. We have shipped the item out and kept you updated with the tracking number. Please check your mailbox and if you have ay other question, please reply to the email so we can assist you with. Thank you!
This is horrible
This is horrible. Looks like my quilt had a seizure in art class. I highly recommend you don’t use this company. The price tag doesn’t match the quality. Just awful. They better let me make a return.
31 December 2020
Unprompted review
Reply from Exrain
I sincerely apologize that you had an unpleasant experience with our company. As we truly want to listen to your problem and make the thing right but we found no record of you having used our service, please send us an email to support@exrain.com with the title regarding your issue. Rest assured that we will recheck and get back to you with a proper solution.
Lamborghini logo double set
We had the Lamborghini logo double set. My son is happy with it. Has a zip fastening. The cover is slightly long compared to uk. Arrived in time for Christmas and was easy to track progress.
27 December 2020
Unprompted review
Reply from Exrain
Thanks so much for sharing your experience with us. We hope to see you again soon.
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