I ordered a Birth Certificate before 3pm on Friday the 23rd September for guaranteed 24 hour delivery and paid £110. After the order is placed they advise next business day. Saturday is a working da... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Steer clear of this crowd. It's an online business so there's no excuse for not answering emails in a timely manner. I purchased a replacement birth certificate for my grandson, paid almost £110 for e... See more
I paid for my birth certificate on June 03rd, confirmed by express vitals on that day. I am still waiting for it. I have emailed the firm on four subsequent occasions to which there has been no respon... See more
Great method of getting vital documents easy without the hassle. For those who value their time it's a god send.
2.2
Poor
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A complete nightmare and complete scam
A complete nightmare and complete scam. I am still waiting for my birth certificate. Ordered it 22nd April and was told Covid was the reason for the delay. I had to order it again on the 10th June directly from the GRO and received it on the 15th.
I have asked for a refund and surprise surprise.... no response.
AVOID, AVOID, AVOID. Go directly to the GRO and save your money.
16 June 2020
Unprompted review
No service whatsoever. Steer clear!
Steer clear of this crowd. It's an online business so there's no excuse for not answering emails in a timely manner. I purchased a replacement birth certificate for my grandson, paid almost £110 for express service. Received what appears to be an incomplete certificate and I have emailed them 3 times without response. I also went onto their so-called chat service but no one to chat to and sent a fourth email. I received a response saying a ticket has been created but no commitment to respond let alone respond within a reasonable time frame. This is service at it's worst and once again I wish I had checked their reviews before buying.
10 June 2020
Unprompted review
Charged me £109 for fast track marriage…
Charged me £109 for fast track marriage certificate. Waited a week and had an email telling me they couldn’t find it and would only refund me £54. I have paid £55 for nothing. Scam.
3 March 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.