Didn't like the fact that I had to pay 4 time for a service that was displayed as a set price. Also your service show that it will be completed within 24hr after paying the fee and when I pay the fee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service took longer than expected and initial price increased to actually get the code. Cost £15 then £30 so would have been cheaper to go to local shop. Started the process so had to finish though... See more
Company replied
It was a rush experience when I availed the services of Expressunlocks. We’re about to have our flight to US on the day I decided to have my carrier unlock since I’ll be using my phone with another si... See more
Company replied
At first I thought this was a scam because after a few days the first two attempts to unlock the phone did not work. Customer service was quick to respond and the phone eventually did get unlocked. Yo... See more
Company replied
3.1
Average
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The site was easy to use.
The site was easy to use and the process was incredibly fast and safe so far.
20 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the great feedback! I’m really pleased it was easy and fast for you. Just a quick note: all phones require an Eligibility check first, followed by an Unlocking Payment. If you need any help or want us to check your order, please use the Live Support on your tracking page and have your IMEI ready so we can assist quickly. — Charlotte
Great service and great communication…
Great service and great communication especially with a difficult unlocking
20 September 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thanks so much for the kind words! I’m really glad we could sort that tricky unlock for you. If anything else comes up, use Live Support on your tracking page or reply here and we’ll get it fixed quickly. Enjoy your phone!
Speedy service
Speedy service, said it would take 24 hours but only took 2. Well worth it.
15 September 2025
Unprompted review
Reply from Expressunlocks
Thanks so much — Charlotte here. Really glad it was that fast and worth it! If you need any help with your iPhone or want to unlock another device, just reply and I’ll be happy to help.
Expessunlockd I want my money backI'm sorry I didn't google the reviews…
I'm sorry I didn't google the reviews for this website before sending them my money. I was sent a code that didn't work and all I asked them to send me a refund is like they have an AI responding having me in circles. Now I ask for my refund they send me a different code. I don't need another code, I need my money back ASAP.
I told you to refund me back the $60
19 August 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m really sorry this has been frustrating. I can see your order (placed 21 Aug 2025) is showing: Reported as Not Unlocked, waiting customer feedback. You’ve paid $28.99 for the Eligibility Check and $60 for the Standard Unlock.
A couple of important points from our terms:
- “An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device.”
- “Eligibility Check: These checks are non-refundable.”
- “Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded.”
Your unlock code is: 6656211113413222
Please tell me one thing so I can help immediately:
1) Did your S24 Ultra prompt you to enter an unlock code when you inserted a non-T‑Mobile SIM? — If yes, try the code or I can get a technician to walk you through it now.
2) If it didn’t prompt for a code, the phone requires a Remote USB Unlock (additional fee) — would you like to upgrade to that?
If you want the tech to try the code with you now, say “Assist me” and I’ll arrange it.
I would be very wary of this
I would be very wary of this. The company do unlock your phone and provide a good service but a couple of days later, after receiving £10 back for leaving a positive review, my card was hacked and someone tried to take a lot of money out. I also got a phone call pretending to be my bank and offering to sort it out. When I finally did sort it out through the bank, they asked if I had used any unusual websites. This was the only one. You give them your bank details and phone number. So beware!
5 September 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry to hear about the card fraud and scam call — that sounds stressful.
Please note: as our Terms state, "Your purchase will appear on your card statements as Expressunlocks," and "We do not store customer payment card details, these are passed directly to our payment provider(s) for the purposes of payment only." (Terms 12.4). I recommend continuing to work with your bank and reporting the scam call to them.
To investigate your order and check any possible link, I’ll need your IMEI (or order number). In the absence of any reference we cannot address specific concerns. Please use the Live Support on your tracking page or reply with your IMEI/order number and I’ll look into it right away.
typical scammers and crooks
typical scammers and crooks. I strongly regret not reading the reviews here prior to be fleeced by these scammers.
My advice : save your time and money. AVOID
20 September 2025
Unprompted review
Reply from Expressunlocks
Hi — sorry to hear you feel let down. I can see your order from 20 Sep 2025: a €5.99 Network Check and a €28.99 Standard Unlock for an iPhone 16 Pro Max on a UK network, and the order status shows "Unlock Complete."
Please try the final iPhone steps listed in our terms: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If that doesn’t work, reply with any error messages or a short video/screenshot and I’ll personally check what’s happening and advise next steps. Note that if a Premium Service was required it would be shown in your order/status.
Thanks — Charlotte
Efficient and fast
Efficient and fast. Read the small print as works out expensive in the end.
19 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks for the review and glad you found us efficient. I know the costs can be frustrating; I can confirm your payments of £14.99 (Eligibility Check) and £30 (Standard Unlock) for the iPhone 14 (Vodafone UK), order placed 19 Sep 2025 — status: "Unlock Complete".
A couple of points from our policies to explain the charges: "Eligibility Check: These checks are non-refundable." and "Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." If you need help finishing the unlock, follow: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If you’d like me to double-check why a Premium Service wasn’t required or to explain any line on your order, reply and I’ll look into it.
Charlotte
Very fast and professional service
19 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the kind words! Glad you found our service fast and professional.
Your iPhone 15 Pro (EE UK) is showing as "Unlock Complete." To finish the process please: "connect the phone to WiFi and turn the phone off and then on" (as per our instructions). You’ve paid £14.99 for the Eligibility Check and £30 for the Standard Unlock.
If anything doesn’t behave as expected, reply here and I’ll help right away. — Charlotte
This is absolutely scam
This is absolutely scam. I don’t want credit to your scam website . I want my fricking money back in my bank account !!!They literally have a department for refund trying to confuse the hell out of you so you don’t get a penny back or somehow they get to keep the money. They send you paragraphs after paragraphs of stupid policy garbage talk trying to work around keeping your money. They will get nothing done. They will keep offering more fees and fees and fees and nothing will be done. Stay away from this.
I am contacting all authorities and doing everything I know to take this scammer down. They took $93 already and now they want $174 more. In their website it says 100% guarantee unlock and instant. This is a complete lie they just want your money. This is just sick stuff like this exist.
They keep trying not to give you the money back no matter what. I will be contacting my bank if this is not resolved. Your service description does not meet your garbage follow up for a refund. You said don’t hundred percent guarantee and instant.
Update!
They will not give you the money back as they kept circling back with the same scam replies. They offer the service with 100% guarantee and they did not deliver that scam. I called my bank and reported a fraud. I will get my money back if they want or not these scammers suck
17 September 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry this has been so frustrating.
I can see your order placed on Sep 17, 2025 with status: "Unlock cancelled by client and full value credit note issued." That credit note covers your payments ($24.99 Eligibility Check + $68 Standard Unlock = $92.99).
Quick notes from our terms:
- "Standard Services which fail and which are not upgraded to Premium Service will be issued with a credit note only." (T&Cs 7.8)
- "Credit Notes can be used against any sim unlocking service... simply click 'Use Credit Note' on the checkout page when purchasing." (T&Cs 7.10)
While Eligibility Checks are usually non‑refundable, your order shows a full value credit note has been issued. I can either:
- Apply the credit now toward a Premium iPhone unlock for MetroPCS USA (if required), or
- Walk you through using the credit at checkout.
Tell me which you prefer and I’ll get it sorted right away.
This is a SCAM
This is a SCAM. Dont do it! you will pay for them to "check" if they can help you, then you will pay for the unlocking, then you will pay for extra premium service. Company only tells you that all this fine print and everything is explained in their terms and conditions ( which is very deceitful) it is purposefully done to steal your money.
15 September 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte, sorry you’ve had a bad impression.
A couple of things from our terms to explain why you may have been charged for checks: as our T&Cs state, "'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee" and our Refund Policy also says "Eligibility Check: These checks are non-refundable." We do, however, refund in specific failure cases (for example: "Incorrect Unlocking Code", "Criteria Mismatch" and certain Premium/Remote USB failures) as set out in the Refund Policy.
I don’t have your IMEI or order details here — we need the IMEI to locate your order and properly investigate. In the absence of that reference we cannot address your specific concerns. Please use the Live Support link on your tracking page (or reply with your IMEI via Live Support) so we can review your case and try to make this right.
Misleading, exploitative service — avoid at all costs
I feel completely scammed by ExpressUnlocks. The website looks professional, but the way it’s set up is deliberately misleading. You’re shown one low “initial” price, only to be hit with another, much higher “final” payment once you’re already committed. At no point is this made clear upfront — it feels designed to trap you.
17 September 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. I’m really sorry you feel that way and I understand how frustrating unexpected charges are.
To explain briefly: some orders start with an eligibility/pre-check and may require a further unlock payment. As our Terms state, “Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order. By clicking Credit/Debit Payment you wish for the order to be commenced immediately.” Also, “If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks…”.
I don’t have your IMEI or order details, so I can’t review your specific charges. Please use the Live Support link on your tracking page and provide your IMEI there so we can investigate, explain each charge, and find the best next step (credit note or further options).
Absolute con!
It's a con! I paid £14.99 in good faith and all this company did was carry out some "eligibility checks". Once these were complete they asked me for a further £30.00 to receive my unlock code! This is not made clear at the start so I was not expecting it.
I was about to request a refund but their refund policy states that they will not refund the cost of eligibility checks.
My advice would be to only use these people if you don't mind paying £45.00 for a network unlock code!
17 September 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry this has been frustrating.
I can see your order from 17 Sep 2025 shows you’ve paid the £14.99 Eligibility Check and it’s currently “Only paid for Eligibility Check, awaiting Unlocking Payment of £30.00.” Please note our policy: “Eligibility Check: These checks are non-refundable.” and “It is not possible to cancel your order once it is paid for.”
If you want the actual unlock, please initiate the £30.00 unlocking payment via your Tracking page. If a Premium Service is required for your iPhone, that will be shown in your status and would need to be paid in addition. If you’d like, I can walk you through the Tracking page steps or check what your status shows next. Reviews are here for extra reassurance: https://expressunlocks.com/unlock-iphone-11-x-tesco#review_section.
Expressunlock they are scammers
Expressunlock they are scammers, I don't know why they still online. They ask you to pay 29 dollars and the they ask again to pay extra amount to unlock, this is totally a scam. They worth nothing. They show you taht people are unlocking their phones but it is just a lie. No one should try to unlock the phone with Expressunlock. Scammers....
16 September 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m really sorry you feel this way and I want to help.
Please note that some orders do require an extra service (for example upgrading to a Remote USB or Premium Service) — as our T&Cs state “There may be an additional price to pay for the sim unlock itself” and “It is not possible to cancel your order once it is paid for.” At the same time our Refund Policy does provide refunds in specific cases (for example “Premium Services which fail - both your Standard and Premium payments will be fully refunded” and “Remote USB Unlock: Refund is given if the service is incompatible or doesn't work”).
To investigate your case I need your IMEI or your order reference — without that we can’t look up what happened. Please use the Live Support link on your tracking page or reply with your IMEI/order number and I’ll get this sorted for you ASAP.
— Charlotte
Thank you for your great serviceStill waiting for it to work.but great…
Still waiting for it to work.but great service
16 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks for the feedback and glad you liked the service. I can see your order (placed 16 Sep 2025) is showing "Unlock Complete" and both payments ($28.99 Eligibility Check + $36 Standard Unlock) were received.
Please follow the iPhone unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" then insert your MTN South Africa SIM and reboot. If you still can’t use the phone, check Activation Lock as advised: "Contact the iPhone owner for iCloud removal or buy our iCloud Removal service… Check for Activation Lock at https://www.icloud.com/activationlock/."
If it’s still not working, reply with your order number and a photo/screenshot of the message you see and I’ll escalate this for you.
Scammers
Scammers. Asked for 15 quid. This was for nothing. I paid them for nothing. Then they requested another 42 pounds. I requested a refund. They did not respond but sent another link requesting 42 pounds.
15 September 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m really sorry this has been frustrating. I can help, but I need to check your specific order first.
Please note our terms state: "It is not possible to cancel your order once it is paid for." Also, sometimes an upgrade is required and "If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non‑refundable." These are why extra payment requests can appear.
We don’t have your IMEI on file — without an IMEI we can’t locate your order to investigate. Please use the Live Support on your tracking page (or send your IMEI there) so we can review what happened and resolve this for you.
Quick and easy way to unlock your phone…
Quick and easy way to unlock your phone from a network.
Job done and highly recommended
15 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the great review, really appreciate the recommendation!
Your order (placed 15 Sep 2025) shows status "Unlock Complete" so the unlock is finished. To finish on your iPhone, follow the site instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — that should complete it.
I can also confirm you paid £14.99 for the Eligibility Check and £30 for the Standard Unlock. If you run into any problem (still locked, Activation Lock, or an incompatible SIM) reply here and I’ll help get it sorted.
— Charlotte
Reply from Expressunlocks
Hi — thanks so much for the lovely feedback! Delighted your iPhone 11 (EE UK) shows as Unlock Complete and is working for you. If you need any help with final steps (restart, Wi‑Fi activation, or testing another SIM), just reply and I’ll help.
Cheers,
Charlotte
Great service
At first I thought this was going to be a scam, not reading the recommendations from previous people. I can honestly say everything went without a hitch and would not think twice before using again
9 September 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thanks so much for the lovely review — I’m really glad everything went smoothly and you’d use us again.
I can see your order for the iPhone 7 (BT UK) is listed as "Unlock Complete". To finish up, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (from our Terms & Conditions 8.1).
If you spot any problem or need help with activation/compatibility (or want us to check Activation Lock: https://www.icloud.com/activationlock/), just reply and I’ll sort it out.
I had a veExpressUnlocks Took My Money and Failed to Deliver – No Refund Issuedry bad experience with…
I had a very bad experience with ExpressUnlocks. They charged me $29 USD initially and later asked for an additional $50 USD as a final payment, promising to unlock my device within a few days. After paying the full amount, they failed to provide the unlock code and now refuse to refund my money back to my bank. This feels like a scam and I strongly advise others to stay away from them.
10 September 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. I’m really sorry this was frustrating.
I can confirm from your order notes that the device “doesn't prompt for unlock code, unfortunately a remote USB unlock is not possible for this device.” Because of that, our terms apply: “Eligibility Check: These checks are non-refundable” and “Android phones which don't ask for a code, will be refunded in the form of a Credit Note…” (T&C 7.6). Also, “Standard Services which fail … will be issued with a credit note only” (T&C 7.8). A credit note has already been issued for your order placed 30 Aug 2025.
You can use the credit note at checkout by clicking “Use Credit Note” (T&C 7.10). If you’d like, I can help apply the credit to another unlock option or check alternative solutions for your ZTE MC801A1 on STC — tell me which device/network you want to target and I’ll look into it.
Again, I’m sorry for the hassle — I’m here to help get this resolved.
— Charlotte
I was really impressed at how easy it…
I was really impressed at how easy it was to do. I’ve never experienced unlocking a phone before and I expected it to be difficult but it wasn’t at all.
15 September 2025
Unprompted review
Reply from Expressunlocks
Thanks so much — really glad it was easy for you! Your order shows "Unlock Complete". To finish the iPhone unlock please connect to WiFi and restart the phone (“iPhones: connecting the phone to WiFi and turning the phone off and then on;”). If anything’s not working, reply here or contact support at expressunlocks.com and I’ll help right away.
— Charlotte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.