Express Insurance Reviews 

2,272
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy and straightforward user experience, noting the simple process for obtaining and renewing insurance policies. Many appreciate the competitive and reasonable pricing, often finding costs significantly better than alternatives. The service is frequently highlighted for its efficiency and helpfulness, with staff described as knowledgeable and friendly. A notable benefit for many is the subscription model, often including extended coverage like 14 months for the price of 12. This, combined with clear communication and a smooth process, contributes to high satisfaction, leading many to remain long-term clients for over a decade.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently describing it as easy, efficient, and... See more

Price

Consumers find price to be positive, with many reviewers describing it as reasonable, competitive, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as friendly, effective, quick,... See more

Subscription

Users describe positive interactions with subscription renewals, highlighting the ease and speed of the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use Express Insurance for my business insurance. It's still the most competitive insurance brand I have found for professional indemnity. It's very easy to set up as well. I haven't had to make a... See more

Rated 5 out of 5 stars

As with any insurance renewals, I did my homework. Did the price increase? Did the coverage decrease as part of shrinkflation? No such concerns with Express. After being with them for more than 10 yea... See more

Rated 5 out of 5 stars

Easy links to site, helpful saving of prior information, easy navigation and secure payment screen. Great advance notice time frame and extra 2 months insurance for the price of 12 months - overa... See more

Rated 5 out of 5 stars

I was really impressed with Helena Goranitis, an Account Broker who checked a variation to a policy renewal with the underwriter in under 3 hours! Nice work team. Thanks for your service, it's a r... See more


Company details

  1. Insurance Agency
  2. Financial Consultant

Information provided by various external sources

At Express Insurance our aim is simple .... to provide small business operators with a streamlined online process for purchasing their insurance, quickly and easily whilst combining comprehensive cover at a highly competitive price.

Get your Insurance Quote and Buy Online in Minutes

Written by the company

Quote and Buy Online
• Get a Quote online in seconds without filling in lengthy forms. • Buy your policy in a few minutes, and receive your insurance Certificate instantly. • Choose to pay by credit card or over 10 months. • Get your Certificate of Insurance instantly upon payment

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,272)

225 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use and value for money

Easy to use and no huge price hike upon renewal which is refreshing. I just wish the cover was broader as I am a music teacher really and can only get cover as a Kid's Entertainer which somewhat diminishes the value of my service.

2 November 2025
Rated 1 out of 5 stars

Great customer service, bad payment options.

Great customer service but very poor payment options.
Don't offer BPay and no bank account given on the invoice/quote to deposit to.
Only expensive credit card options given.
I only get this Professional Indemnity insurance because I am legally obliged to, so I always go for the cheapest - as it's worthless anyway. A bit like NSW CTP, not worth the paper it's written on.

23 October 2025

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