I use Express Insurance for my business insurance. It's still the most competitive insurance brand I have found for professional indemnity. It's very easy to set up as well. I haven't had to make a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As with any insurance renewals, I did my homework. Did the price increase? Did the coverage decrease as part of shrinkflation? No such concerns with Express. After being with them for more than 10 yea... See more
Easy links to site, helpful saving of prior information, easy navigation and secure payment screen. Great advance notice time frame and extra 2 months insurance for the price of 12 months - overa... See more
I was really impressed with Helena Goranitis, an Account Broker who checked a variation to a policy renewal with the underwriter in under 3 hours! Nice work team. Thanks for your service, it's a r... See more
Company details
Information provided by various external sources
At Express Insurance our aim is simple .... to provide small business operators with a streamlined online process for purchasing their insurance, quickly and easily whilst combining comprehensive cover at a highly competitive price.
Get your Insurance Quote and Buy Online in Minutes
Written by the company
- Quote and Buy Online
- • Get a Quote online in seconds without filling in lengthy forms. • Buy your policy in a few minutes, and receive your insurance Certificate instantly. • Choose to pay by credit card or over 10 months. • Get your Certificate of Insurance instantly upon payment
Contact info
675 Victoria Street, 3067, Abbotsford
- 1300-464-989
- admin@expressinsurance.com.au
- expressinsurance.com.au
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No stuffing around
No stuffing around - check the forms, read the notes and make the payment - and a month extension "reward' You missed out on thr last star as I had to pay 40 bucks for the credit card payment - not your fault but its always a ripoff dont you agree!
4 February 2026
Super quick and easy.
4 February 2026
Quick turaround and efficient service
Quick turaround and efficient service, from application to payment to policy completion.
4 February 2026
Great service
2 February 2026
Still happy with the seamless process…
Still happy with the seamless process and competitive price with renewals :)
1 February 2026
Olivia on the other end of the line was…
Olivia on the other end of the line was very very helpful thank you Olivia
22 January 2026
Provided a prompt service with a value…
Provided a prompt service with a value for money premium.
21 January 2026
So easy to renew and update your policy
21 January 2026
Excellent service
18 January 2026
Easy to renew policy
18 January 2026
easy to understand and use
16 January 2026
Everything went smoothly since the renew email
I have forgotten that my insurance with them is still valid until 17 Jan, earlier asked them to give me a quote, but I was rejected. But late received an email to remind me to renew the insurance, and everything since then went ok.
15 January 2026
I have been in business for 10 years
I have been in business for 10 years. this is the easiest process for any kind of insurance I have ever used.
Costing are competitive.
They seem to know my industry so the insurance was very resonable.
12 January 2026
Your company does not have BPay
Your company does not have BPay. With AI and scams being common these days, many people like myself are reluctant to share credit card details and make payments online. I had to negotiate with EI broker so they could send my details of your bank account so I could do a direct payment. THEN I had to email a copy of the payment details to the broker so I could then be sent a current policy and a receipt. Very clunky, very last century. Could be EASILY fixed with a BPay arrangement - like many modern businesses have.
12 January 2026
fast easy transaction
fast easy transaction - easy application - in call help & support -friendly
11 January 2026
The annual reminders are perfect!
The annual reminders are perfect and the ease in renewing the policy so high! Best thing I did in business was to start my policy with express insurance.
9 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.