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Express Insurance Reviews 

2,266
•
TrustScore 5 out of 5

4.8

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and simplicity of the process, from obtaining quotes to managing renewals. Many people appreciate the reasonable and competitive pricing, often noting significant savings compared to other providers and attractive offers like bonus months. Reviewers frequently praise the helpful, knowledgeable staff and efficient service, making interactions pleasant and queries easily resolved. Many consumers have been loyal customers for years, consistently finding the company reliable and trustworthy for their insurance needs. The clear communication and straightforward policy wording also contribute to a positive overall experience.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing the process as easy to navigate,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing, reasonable costs,... See more

Subscription

Customers consistently note positive experiences with subscription renewals, often highlighting the ease and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use Express Insurance for my business insurance. It's still the most competitive insurance brand I have found for professional indemnity. It's very easy to set up as well. I haven't had to make a... See more

Rated 5 out of 5 stars

As with any insurance renewals, I did my homework. Did the price increase? Did the coverage decrease as part of shrinkflation? No such concerns with Express. After being with them for more than 10 yea... See more

Rated 5 out of 5 stars

Easy links to site, helpful saving of prior information, easy navigation and secure payment screen. Great advance notice time frame and extra 2 months insurance for the price of 12 months - overa... See more

Rated 5 out of 5 stars

I was really impressed with Helena Goranitis, an Account Broker who checked a variation to a policy renewal with the underwriter in under 3 hours! Nice work team. Thanks for your service, it's a r... See more

Company details

  1. Insurance Agency
  2. Financial Consultant

Information provided by various external sources

At Express Insurance our aim is simple .... to provide small business operators with a streamlined online process for purchasing their insurance, quickly and easily whilst combining comprehensive cover at a highly competitive price.

Get your Insurance Quote and Buy Online in Minutes

Written by the company

Quote and Buy Online
• Get a Quote online in seconds without filling in lengthy forms. • Buy your policy in a few minutes, and receive your insurance Certificate instantly. • Choose to pay by credit card or over 10 months. • Get your Certificate of Insurance instantly upon payment

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,266)

216 reviews in the last 12 months

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Rated 3 out of 5 stars

I didnt like the fact that I had to pay using payid

I didnt like the fact that I had to pay using PAYID - this method does not verify the entity I am paying through and if often used for cybercrime.

Also having a link embedded into an email saying click here to renew and pay is also a classic spear phishing attack. You should direct people to your public website rather than embedded links.

27 May 2026

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