The company worker didn't answer the phone for around an hour. Finally he call me , said that I can leave the car at the parking with no checking. The rest of that rental was ok.
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Very good value. Car suited our needs perfectly and, apart from the car key requiring a new battery, ran perfectly for our 36 day trip around Poland. Only downside they charged us for a cross country... See more
I used the car hire service once again and, as always, everything was spot on. The car was clean, in excellent condition and ready on time. The service was professional and completely hassle-free. I w... See more
Company replied
Excellent straight forward experience at Krakow airport. Van wasn't the best condition lots of dents and stretches but this didn't bother us. Efficient at point of collection and return. Felt uneasy j... See more
Company replied
Company details
Written by the company
Express Car Rental to największa, działająca od 1996 roku polska firma wynajmująca samochody z własną flotą kilkunastu tysięcy pojazdów. W naszej flocie znajdują się nowoczesne auta osobowe i dostawcze. Oferujemy wynajem w pełnym spektrum czasowym - na dni, miesiące, lata. Posiadamy sieć oddziałów zlokalizowanych w największych miastach w Polsce (w tym m.in. Warszawa, Kraków, Wrocław, Gdańsk, Katowice). Wypożyczane samochody dostarczane są na dworce kolejowe i lotniska w Polsce oraz w dowolnie wskazane miejsca przez klienta. Na pierwszym miejscu stawiamy na minimum formalności i maksimum bezpieczeństwa - podstawą naszej oferty jest pełne doubezpieczenie wraz ze zniesieniem udziału własnego w szkodzie w cenie wynajmu. Nasze usługi są całkowicie zdigitalizowane – m.in. wszystkie dokumenty dostarczane są w formie e-mail, a wydanie pojazdów dokumentowane jest umową podpisywaną na tablecie. Wprowadzamy wiele zaawansowanych rozwiązań technologicznych, które ułatwiają proces wynajmu samochodu – a to wszystko zgodnie z przesłaniem „Kieruj się wygodą". Infolinia: +48 123 000 300 Regulamin Wypożyczalni oraz Regulamin Opinii dostępne do wglądu na https://www.express.pl/pl/regulaminy
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4.3
Excellent
7K reviews
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Replied to 83% of negative reviews
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Samochód nigdy nie był w dobrym stanie…
Samochód nigdy nie był w dobrym stanie podrapane zniszczony i później próbowano mi powiedzieć że to ja zrobiłem. (The car was given to me in really bad shape, scratched and dented, I’m glad I got the hundred percent coverage cause I was accused that I did the damage. Terrible place to pick up a car from a parking lot in the middle of the night. next to Radisson Hotel airport.
31 July 2025
Reply from Express Car Rental
Szanowny Kliencie! Dziękujemy za przesłaną uwagę dotyczącą wynajmu samochodu. Chcielibyśmy Pana zapewnić, że do Pańskiej rezerwacji nie zostało przypisane żadne obciążenie, ponieważ miał Pan wykupione pełne ubezpieczenie. Jednocześnie dziękujemy za podzielenie się opinią. Stale pracujemy nad poprawą stanu technicznego pojazdów oraz procedurą ich przygotowania. Jeśli chodzi o miejsce odbioru pojazdu na lotnisku, uprzejmie informujemy, że nie posiadamy tam oddziału stacjonarnego – samochody wydawane są w systemie Meet & Greet. Obecnie analizujemy również sposób wydawania pojazdów na lotniskach i staramy się wprowadzać udoskonalenia, aby proces był jak najbardziej komfortowy dla naszych klientów. Pozdrawiamy, Zespół Express
Great experience
Great experience. Staff was friendly and efficient.
I had to extend the contract by adding 1 more day, and this was extremely easy to manage. Pick up and return process was easy and fast.
8 August 2025
Reply from Express Car Rental
Thank you for sharing! We’re glad everything went smoothly and that extending your rental was so easy.
Good car at good price
Everything was okay other than contacting you and communicating with you. I could contact after 20 minutes hold on phone, at pickup and drop off, both time. Also, I sent email and message to removal charge for additional driver because I was the only driver. I still see that charge on my bill.
17 August 2025
Reply from Express Car Rental
Thank you for your review! We’re glad you were happy with the car and price, and we’re sorry for the communication delays and the extra charge – our team will review this.
I would like to thank the Express Car…
I would like to thank the Express Car rental team for facilitating us during our recent holiday break.
The team was extremely helpful in organising the vehicle, its delivery assistance and release.
16 August 2025
Reply from Express Car Rental
Thank you for your kind words! We’re happy our team could make your holiday trip easier and more enjoyable.
ok, but...
When taking our car, we had to wait 40 minutes till the driver came! He did not call us, because he had a wrong telephone number from any orher person.
The car was good, taking it back again was without any problem.
14 August 2025
Good & reliable services provided
1-Cooperative ( delivered the car to my hotel and received back from same hotel at minimal fees).
2- Prompt on time ( pick up/ drop off)
3- High quality of service provided ( deposit reduced against minor insurance premium/ immediate clearance of the paid deposit upon receipt of car).
4- Good quality of car provided ( audi )
5- Ease of communication with staff via emails and social media like watsapp
11 August 2025
Reply from Express Car Rental
Thank you for your detailed feedback! We’re glad you found our service reliable and convenient, and that communication with our team was smooth.
Practical, fast & reasonably priced car hire
Our experience overall was very good, we just needed attendants with slightly better English. Other than that, the cars were good, clean and functional and customer care was very friendly. The price too, was reasonable.
8 August 2025
Reply from Express Car Rental
Thank you! We’re glad you had a good experience and appreciate your feedback about communication – we’ll keep working on this.
Easy, good price but a bit of delays
It was easy in terms of finding, reserving and paying. The price is competitive and good for going abroad and baby seat.
I couldn't reach express beforehand to ensure travel abroad is possible (there was a note in the contract I need to agree on it beforehand). Poor one guy on parking struggle to pick up ~3 cars and return ~3 cars at the same time considering that each process for each car takes around 30 minutes. In total it took a lot of time to pick my car up and return it
17 August 2025
Reply from Express Car Rental
Thank you for your feedback! We’re glad you found the booking and pricing convenient, and we’ll work on reducing waiting times and improving pre-travel communication.
Everything smooth and easy, very good communcation
All good. We have been well guided bu the crew, the car was fine and as requested
19 August 2025
Reply from Express Car Rental
Thank you! We’re happy everything went smoothly and that the car met your expectations.
My wife was left stranded at the airport!
My wife who was travelling to Poland on her own.
Her WizzAir flight was delayed by 2 hours, and Express Car Rental did not wait for her and left her stranded at the airport. There was no communication from them, and when my wife tried to contact them via their telephone number, all she got was recorded messages and no help. She hired a replacement car at the airport at further expense.
When I contacted them to complain, we just got lots of excuses, basically they said it wasn’t their fault.
Will definitely not book with them again.
13 August 2025
Unprompted review
Reply from Express Car Rental
We’re very sorry to hear about this experience. To investigate properly, we kindly ask you to send us the reservation number to opinie@express.pl
, as we’re unable to identify the booking based on the information provided here.
Reliable and affordable rental, professional and accommodating service
Quick accommodation to change in time of rental. Quick and professional service on pickup and return. Reliable vehicle.
29 July 2025
Reply from Express Car Rental
Thank you for your feedback!
Beware!! Spend your money elsewhere.
Left me stranded at the airport with three small kids at 1am after agreeing to deliver car at that time for extra fee !!! At around 1.10am started ignoring my calls and then charged me for a car I never received. Be aware! Common cheats and thief’s.
21 July 2025
Unprompted review
Reply from Express Car Rental
We apologize, but based on the information you provided, we are unable to locate your reservation in our system. Please send your reservation number to opinie@express.pl – we will investigate and assist you.
Pick up spot never updated
Pick up spot never updated. Apparently it has not been updated for the past 2 years. Overall nice attendants and easy to change time of drop off. Overall I would use again.
23 July 2025
Reply from Express Car Rental
Thank you for your feedback!
July 2025 car rental.
The car was delivered on time, clean, the delivery person was professional and courties. After online payment was completed day before, the car pick up was fast and smooth. This was the 4th time I rented vehicle with the company, every time the service is great and consistent. Highly recommend this rental company.
15 July 2025
Reply from Express Car Rental
Thank you for your feedback!
Great choice price and fleet wise
Great customer service and convenient locations, also you can pick up and drop off at different places. Solid modern fleet and competitive pricing, especially if it comes to a deposit. No hidden costs, very clear and simple deals, I would recommend to everyone, mostly to any budget-conscious travellers.
1 August 2025
Reply from Express Car Rental
Thank you for your feedback!
Everything was perfect
Everything was perfect. On time and ready to make our car rental experience the best.
2 August 2025
Reply from Express Car Rental
Thank you for your feedback!
Excellent value for the money if you…
Excellent value for the money if you book few months in advance
Hassle free collection and return of the car at the airport
Clean car delivered and no requirement to do the same when returning
Definitely will hire car from you when in Europe next time
Thanks
30 June 2025
Reply from Express Car Rental
Thank you for your feedback!
Excellent service
Excellent service, courteous & flexible in delivery and pick up timing.
Car was good, clean and perfect for our needs
The price was very competitive.
21 July 2025
Reply from Express Car Rental
Thank you!
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