Experience Days Ltd Reviews 

389
•
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I made a rookie mistake and clicked on the wrong address to send my gift. Thanks to the unintended recipient and Experience Days staff it was reported and sorted fast. Cannot thank both parties more.... See more

Rated 1 out of 5 stars

Utter disgrace. Received a gift vouched for York Food Tour and was unable to get on the tour before the voucher expired in January 2024. Extended by 12 months at a cost of £25.00, only to find the tou... See more

Rated 4 out of 5 stars

Jetskiing in Brighton on bank holiday Monday, very good experience. Team are very friendly, well organised, very good safety briefing. Wet suits and changing facilities excellent. There was only one... See more

Rated 1 out of 5 stars

My one and only experience with this company was highly unsatisfactory. The website is clunky. The voucher redemption procedure is unhelpful and not at all intuitive. There is no telephone numb... See more

Company details

  1. Gift Shop
  2. also in
  3. Entertainment Agency
  4. Event Ticket Seller

About Experience Days Ltd

Written by the company

Experience Days Gift Vouchers. Choose from thousands of unique experience gifts across the UK from just £10. Supercar Driving Vouchers, Flying Vouchers and many more.

New Experience Gifts Special Offers Driving Experiences Flying Experiences Food & Drink Gifts

Contact info

2.7

Poor

TrustScore 2.5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(389)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Company being petty

Needed to exchange the voucher for another day due to train strikes….the company are being very petty about the email being received after business hours and now won’t exchange our voucher. The attitude of the company has not been helpful at all and I would steer clear of this company.

23 July 2023
Unprompted review
Rated 1 out of 5 stars

Don’t bother

I tried to book my sons voucher on the day it ran out ( my son had forgotten it) but because it was before midnight on that day I presumed this would be ok. £200 down the drain for a company that this amounts to pocket change Very angry

31 July 2023
Unprompted review
Rated 4 out of 5 stars

Good experience overall, could be made slightly easier

Our experience was eventually booked but having to email for available dates, instead of being able to view availability online, seems a little antiquated in this modern online world. Email responses were quick though.

18 July 2023
Experience Days Ltd logo

Reply from Experience Days Ltd

Thanks for the feedback. We do try and share the live dates where possible, but unfortunately not all our partners have adopted online availability. We can only share what we have access to.

Rated 5 out of 5 stars

Paintball Experience

Very clear explanation of what they do and what is involved. The price was very reasonable and you could add extra people on as well. Easy to book. The voucher was printable.

22 July 2023
Rated 4 out of 5 stars

Customer Service

Gave very concise instructions for redeeming my voucher by e-mail and were very helpful but wish I could have spoken to someone on the phone about it.

17 July 2023
Rated 1 out of 5 stars

2nd grade activity voucher seller unable to acknowledge criticism

No response or reply on the mail for booking experience. The process of booking experiences is painful considering only email is the way and they do not reply immediately on email replies. The initial email was at late night of 10th July 01:11 am. Pls recheck your mail box. Appreciate you agreed to the mail. Suggest rather than making a cancellation better book the experience and let the service be rendered which will give me opportunity to modify the rating. Hope you appreciate the perspective.

9 July 2023
Experience Days Ltd logo

Reply from Experience Days Ltd

Krunal. You emailed us at 11.11am today and we replied at 3:36pm. Our email delivery system also shows this email as opened. Strictly speaking I guess this isn't 'immediately', but a 4 hour turn around doesn't seem to warrant an online complaint via a third party platform.
-
Yes you are correct you sent another email at 1:11am. However this is a duplicate of the one you sent a few hours later. Irrespective of the email at 1am on a Monday morning, we still replied the same working day. Perhaps you need to adjust your perspective of how quickly companies reply to you. In addition, you've purchased gift vouchers for something you clearly wanted an immediate booking for and this isn't something we can facilitate as a gift voucher company. In spite of this we've done our best to fulfil your short notice demands. However, since you've now complained about our service, I think it's best that we just refund you, and cancel any booking requests you've made with us, since we're not as quick as you would like. Expect a cancellation email some time tomorrow.

Rated 5 out of 5 stars

Had a wonderful day.

Had a wonderful day, the weather was lovely and sunny. The archery was great and our instructor was very good and patient. Something we always wanted to do and I can’t recommend it enough.

6 July 2023
Rated 3 out of 5 stars

Disappointed with my voucher

I purchased a boat hire voucher for my son and his family for a Christmas present. Unfortunately I didn’t read it thoroughly and it can’t be used when the children are on holiday from school or at weekends etc. I reached out to the company and to Experience Days to see if they would help us with our date that we wanted to use but neither helped us. Instead I had to pay another £20 to extend the voucher for another 12 months. We’ve had to pick a date when the children are off in May 2024 !!! I am disabled and so just hope we are all well and are able to use it!!

3 July 2023
Rated 1 out of 5 stars

Our tickets/vouchers were not…

Our tickets/vouchers were not recognised by the vending company. So money straight down the drain 🤨

29 June 2023
Experience Days Ltd logo

Reply from Experience Days Ltd

The vouchers were not recognised because you didn't redeem them. We are a gift company that sells gift vouchers for these experiences, which are then redeemed against the activities. You didn't redeem them or follow the prescribed booking process.

Rated 5 out of 5 stars

A fun thing to do

A fun thing to do. Very easy to book and simple instructions. We learned a lot about a place we thought we knew well. We have bought another as a gift already.

1 June 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look