It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
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In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
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I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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Reply from Experian
Hello Evelyn! Thank you for your feedback. We are pleased to hear that you find the information we provide easy to understand. We appreciate your time and have a good day. -Karen
user friendly site and always able to…
user friendly site and always able to speak to person via phone when needed
27 April 2026
Reply from Experian
Hello Richard! Thank you for your feedback. We're excited to hear that you found our app to be user-friendly. We appreciate your time and have a good day. -Karen
They took care of my issues quickly!
26 April 2026
Reply from Experian
Hello Mary! Thank you for your feedback. We are always happy to help! We appreciate you and have a great day. -Karen
Simplicity… Ability…. Impact……
The simplicity in reviewing the suggested bill I pay monthly, the ability to easily confirm and add it to the list of data analyzed, and the immediate impact to my credit score are all reasons to trust Experian Boosts service! Thank you!
30 April 2026
Reply from Experian
Hello Felicia. Thank you for the feedback. We are happy to know you are enjoying our Experian Boost® feature. We appreciate your time and have a good day! -Karen
Very easy way to instantly raise your…
Very easy way to instantly raise your credit score a few points.
29 April 2026
Reply from Experian
Hello Kelly. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Easy way to boost my score
29 April 2026
Reply from Experian
Hello there. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Easy Freezy
Easy to put a freeze on my account and easy to temporarily lift the freeze when I need to.
1 April 2026
Reply from Experian
Hi Gary. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze. Have a good day! -Karen
I feel comfortable using Experian as I…
I feel comfortable using Experian as I get regular messages to be sure of my credit score, outstanding debt, and suggestions for more valuable credit cards.
30 April 2026
Reply from Experian
Hello Joan! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Peaceful mind…
I have the comfort and safety knowing that my credit is safe with security freeze. No one can access it without my approval and that’s comforting to know. You are in control
25 January 2026
Reply from Experian
Hi Tracey. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze. Our top priority is your satisfaction. Have a good day! -Karen
My concerns wete addressed
Every concerns were immediately addressed. Thank you, but what I did not appreciate was that when on the phone with your agent, I was not able to select my information digitally on my phone to him, he informed me that it was not an option and every one surrounding me was able to listen to my personal information such as SS# , address, etc. as your agent had requested putting my information out there is not what I call a security save procedure.
2 April 2026
Reply from Experian
Hi Lisbeth. Thank you for your feedback. If you receive assistance from an agent by phone, verification will be conducted verbally with them. For some processes, digital verification can only be completed through the automated system. If you prefer not to verify yourself this way, you can contact us by mail, email, social media, or use the self-service option in your online account. -Karen
Lousey Company
Dealing with yawl has always been a nightmare. In fact, I think you’re a joke of a company. And just because I don’t have a house payment, don’t have a car payment, don’t owe any one except the everyday companies’ bills, and seldom use my credit cards; why should my credit score go down. I do pay off all my bills & my credit cards early & completely which should make me a very good credit risk. I am tired of you, TransUnion, & Equifax controlling my credit rating!
30 April 2026
Reply from Experian
Hi David. Thanks for the review. We understand the concern with your score. Anything that changes on your report has the ability to impact your score. There are a lot of factors that go into the calculation of your FICO® 8 Score. The primary factors are payment history, balances on your open accounts, the average age of accounts in your report, the types (mix) of accounts, and the number of recent credit inquiries. There are usually subsets of those primary factors that are being calculated as well. Below are the factors in which the Experian® score is calculated: Payment History - 35% Amount Owed - 30% Length of Credit History - 15% New Credit - 10% Types of Credit Used - 10%. If you have any questions or need assistance, please reach out to us. Thanks. -Karen
Me and Experian go way back
Me and Experian go way back, I didn't know that an identification fraud account could hurt me so much, it's been removed but I have never gotten the points they took away back. So now it's like I am 18 all over again. So freezing my account was the best thing to do.
1 February 2026
Reply from Experian
Hi Cassandra. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze. If you have any questions or need assistance, you may want to reach out to us. Have a good day! -Karen
25 point increase….Awesome!
28 April 2026
Reply from Experian
Hello James. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 25 points! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Patricia. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Geraldine. Thank you for the feedback. We are happy to know you are enjoying our Experian Boost® feature. We appreciate your time and have a good day! -Karen
Great product will boost your credit score for sure
I’ve used Experian boost before but I stopped using it because it had some glitches and would make me re-connect my bank account all the time I came back and the glitches have been fixed and it boosted my score 17 or so points and I couldn’t believe it I’m happy I came back
25 April 2026
Reply from Experian
Hello Brandon. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 17 points! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Christina. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
I started using Experian boost when I…
I started using Experian boost when I got my chime account last year and it works My credit is up to respectable level and soon I'll be able to get a unsecured card and rent cars too.
29 April 2026
Reply from Experian
Hello Patrick. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Im paying for the monthly subscription …
Im paying for the monthly subscription and i expected updates more often. Probably won't keep the service. I can get my score on my bank app for free
28 April 2026
Reply from Experian
Hi Courtney. Thanks for your feedback. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. Your Experian® credit report and score information is updated whenever new information is received from creditors; however, credit reports from all three agencies are updated according to your membership, as there are monthly, quarterly, and annual reports. -Karen
It has helped my credit score improve…
It has helped my credit score improve tremendously. I think it's great. I have also told my friends and family all about it. I want to to thank you.
28 April 2026
Reply from Experian
Hello Vanita. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
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