It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
Company replied
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In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
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I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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Experian, a great app to use
Experian, through emails, constantly keeps me updated on my FICO score, cards I am eligible for, loans I am eligible for, how to boost my FICO score, BOOST which raised my FICO score, etc. It is a good app that is very useful 👍🏼💪🏼💯
25 April 2026
Reply from Experian
Hello Charles. Thank you for your feedback. We are happy to know that you have found the information we provide useful. We appreciate your time and have a good day! -Karen
Awesome¡!!!
26 April 2026
Reply from Experian
Hello Andres! Thank you for your feedback. It’s awesome to hear that you like our app. We appreciate your time and have a good day. -Karen
Reply from Experian
Hello Ernest. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Instant credit gratification!
26 April 2026
Reply from Experian
Hello Joel. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Kaiser! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
It was hard to get hold of anybody from…
It was hard to get hold of anybody from boost.\n Try to fix the issue every time I call is that they have difficulty to get team members. To assist you and you call back
4 January 2026
Reply from Experian
Hi Jesus. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
Wont let me log in won't let me change…
Wont let me log in won't let me change password when I was logged on few mo months ago had someone else's credit on my report contacted them but they told me I had to contact the creditors but they told me experian had to do it as they where reporting it conflicting information
26 April 2026
Unprompted review
Reply from Experian
Hi David. Thank you for the feedback. We're sorry to hear you are having trouble accessing your account. We understand your concern and frustration. We'd be happy to look into this for you. Can you please reach out to us for further assistance? Thanks. -Karen
This company had helped me with my…
This company had helped me with my score it is amazing how it's going I'm glad I chose experian
25 April 2026
Reply from Experian
Hi Melinda. We're happy to hear that we could assist you with your score! We are glad you chose us and appreciate your feedback. Have a great day! -Lori
I had great credit scores before an…
I had great credit scores before an illness and a fee delayed resulting in a brief interruption in my usual prompt payment.
ALL debt is paid in full yet my score is still not considering it! I did not “settle debt”, I paid all!
1 February 2026
Reply from Experian
Hi Larry. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. We understand the concern with your score. Anything that changes on your report has the ability to impact your score. There are a lot of factors that go into the calculation of your FICO® 8 Score. The primary factors are payment history, balances on your open accounts, the average age of accounts in your report, the types (mix) of accounts, and the number of recent credit inquiries. There are usually subsets of those primary factors that are being calculated as well. Below are the factors in which the Experian® score is calculated: Payment History - 35% Amount Owed - 30% Length of Credit History - 15% New Credit - 10% Types of Credit Used - 10%. Thanks. -Karen
The ease of working within the app
24 April 2026
Reply from Experian
Hello Clora! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to use. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello George! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Paul. Thank you for the feedback. We're excited to hear that you were able to Boost your score. We appreciate your time and have a good day! -Karen
Boost my score by 20 points in a month!
18 April 2026
Reply from Experian
Hello Richard. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 20 points! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Debbie. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Thomas. Thank you for the feedback. We are happy to know you are enjoying our Experian Boost® feature and found it helpful. We appreciate your time and have a good day! -Karen
Sometimes we don't always pay our bills…
Sometimes we don't always pay our bills and we get into a jam with credit cards or loans or whatever but when you paid bills on time every month and it can boost your credit score I think that's a great deal and I appreciate that
21 April 2026
Reply from Experian
Hello Terri. Thank you for the feedback. We are happy to know you are enjoying our Experian Boost® feature. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Seneica! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Patrick. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Say goodbye to privacy
Experian boost did raise my fico score 15 points but I didn’t realize it would continue to monitor my bank account constantly. Not really down for having my privacy invaded like that so disconnected by bank account and my score went right back down. Just an attempt to invade everyone’s privacy, don’t do it.
22 April 2026
Reply from Experian
Hi Jennie. Thank you for the feedback. We’re sorry that we didn't meet your expectations and understand that you were hoping for a different result with Experian Boost®.
Experian Boost® continues to scan the information for new bills that qualify to be added or otherwise that should be removed.
If the account has any bills that were providing any kind of benefit to your credit score, that benefit will be removed once the bank account is closed or the bill is canceled. This information is listed in our terms and conditions. -Karen
Fast results on credit area's I needed help with ...like very old a counts with incorrect balances. Also some Great advice going forward with better credit. Thank you
1) You helped me improve my credit
scores by your Boost program &
2) You also cleaned up OLD inaccurate account balances
Thank-You!
3) Great advice moving Forward!
20 April 2026
Reply from Experian
Hello Scott. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
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