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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and proactive approach, making onboarding and support interactions highly effective. Many people highlight the excellent customer service, noting quick responses and a professional, supportive team that goes above and beyond to resolve issues and provide strategic guidance. The platform is often described as a valuable tool for managing LinkedIn outreach, saving time with its automation features. However, some customers also noted that the user experience and interface can be confusing and not always intuitive, requiring a learning period. A few people mentioned encountering issues with their LinkedIn accounts, and some experienced difficulties with customer support regarding inconsistent information or problems with account cancellations and refunds.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the team's helpfulness, knowledge, and... See more

User experience

People report positive experiences with user experience. Many customers praise the platform's ease of use,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Social media

Clients share ambiguous opinions on social media. Many reviewers praise the tool as the best option for... See more

Marketing

Users describe positive interactions with marketing. Many customers appreciate the helpful guidance provided... See more

Based on these reviews

Rated 5 out of 5 stars

Neville went above and beyond during my Expandi onboarding. He didn’t just walk me through the platform — he took the time to explain how to actually use it strategically, sharing tips, best pract... See more

Rated 5 out of 5 stars

Neville was super helpful on our onboarding/strategy call. He walked me through the right settings and explained the practical differences between the different campaigns. The biggest value was learni... See more

Rated 5 out of 5 stars

Neville was precise and patient. I was very frustrated before this call. I thought I would be able to set up and get started by myself but there were a few hurdles the last of which was that my data f... See more

Rated 5 out of 5 stars

I'm in the middle of a trial, after doing a trial with HeyReach. There's a learning curve, but Expandi definitely has more granular control and visibility than HeyReach, and they are rolling out more... See more


Company details

  1. Internet Marketing Service

Written by the company

Expandi is a LinkedIn automation tool that enables you to outreach leads using an omni-channel approach. With Expandi, you don’t have to be a LinkedIn expert to get results and supercharge your LinkedIn outreach game Contact your prospects on LinkedIn and by Email via smart automated sequences. Launch your first campaign in 15 minutes and see results in 24 hours.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

203 reviews

5-star
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Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Matteo was great

Matteo was great, I got stuck, super efficient, knows his stuff and got me back on track, looking forward to the follow up next for us to se progress!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Definitely worth the investment

I've been working with Expandi for almost five years, managing over 30 accounts for LinkedIn outreach. While it's not the cheapest solution, it offers the stability, reliability, and safety that is crucial for LinkedIn outreach.
The platform features a user-friendly interface, and technical support is always available and ready to assist. Over the years, we’ve encountered occasional issues, but the customer support team has consistently been responsive, understanding, and aligned with our needs.

I can confidently say that it is definitely worth it's price

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support

Neville Achare Ebai was my Expandio instructor. In 2 20-minute sessions, he provided me with the info needed to understand the basic workings of the Expandio program and schooled me so I can efficiently start 2 campaigns to begin expanding my business. His instructions were clear, and he readily answered my questions, providing answers that addressed my needs and informed me of the program's impressive and powerful uses.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

10/10 so far

product works great, customer service (Matteo) is amazing, price is extremely reasonable

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Making the best use of Expandi

I have been working with Expandi for some time but wasn't making the best use of the platform.
With the help of Matteo Arisi I now know how to achieve my relationship management goals best and with less effort.

Thanks for your support Matteo!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Made understanding very easy

I worked with my colleague on setting up Expandi and it wasn't working properly. We booked a call and Neville with Expandi was able to explain why our campaign wasn't working as we thought it should and helped us better understand some of the terminology. Very insightful and helpful.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Had a meeting with Matteo and he…

I am an experienced user of Expandi, but wanted to learn about some advanced stuff.
Had a meeting with Matteo and he responded to 5-6 questions of mine with very helpful guidance in a very short clear manner.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

The is a clean

The is a clean, easy to understand platform with alot of great features. I had a fantastic on-board call with Neville, who went above and beyond with explaining the various aspects and how best to configure things for my use case.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Neville was very helpful in getting us…

Neville was very helpful in getting us up to speed with our onboarding. We did run out of time because he took the extra care in making sure our questions were answered. This is a great resource, and we expect to schedule another call or two to ensure we have a thorough understanding of all the benefits of this valuable platform.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Neville was very helpful in getting me…

Neville was very helpful in getting me started with Expandi. He broke down all the steps so I could easily understand. Prior to this I was lost on where to start, what to do and how to do it. I would definitely recommend this quick call before you start!

5 January 2026
Unprompted review

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