My issue was connecting to the Exodus debit card. Final step was trying to get the card validated, which failed. Exodus Support escalated my issue to get it resolved, and everything worked out in my f... See more
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Considered as the best, beginner friendly noncustodial crypto wallet in the market right now. Beginner friendly interface is simple yet effective. Noncustodial wallet/platform cuts out th... See more
Company replied
I have found virus attack about Exodus windows wallet app and reported it in HackerOne. Even I provided this virus, they didn't pay me about this bounty. It's really serious hijacking virus and th... See more
Company replied
exodus crypto wallet is the best wallet, but some exodus pay options are not transparent e.g. withdraw balance from exodus pay to wallet and rewards earned on pay idk when balance will be available t... See more
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Company details
Written by the company
Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
Contact info
15418 Weir St. #333, 68137, Omaha, United States
- support@exodus.com
- exodus.com
You should know
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Customer service was very helpful and I…
Customer service was very helpful and I appreciated the quick and satisfactory resolution to my issue.
27 May 2026
The Exodus team are always so helpful.
The Exodus team are always so helpful.
Every time I have made contact with them the issue has always been resolved. Keep up the good work team.
26 May 2026
Over 8 years customer
Over 8 years customer, 2 issues both resolved quickly. Good app great custumer service
2 June 2026
Had a problem with my purchase which…
Had a problem with my purchase which was my fault. Contacted support and my problem was resolved within minutes, very impressed with the speed and communication that resolved my problem.
2 June 2026
Support was great
Support was great. They were normal humans and answered like humans. The rest was easy peasy lemon squeezey
25 May 2026
Support solved the problem
My issue was connecting to the Exodus debit card. Final step was trying to get the card validated, which failed. Exodus Support escalated my issue to get it resolved, and everything worked out in my favor.
31 May 2026
Easy Card Setup and Great Support
I haven't had the chance to fully use the Exodus app yet, but it came highly recommended. Setting up the Virtual Exodus Pay Visa card was easy, although I experienced a small delay during the verification process. When I contacted customer service, they were very helpful and quickly assisted me in completing the setup. Based on that experience, I feel confident that if I have any issues in the future, I'll receive the support I need.
17 May 2026
I used to love exodus .. still a great wallet .
I used to love exodus ! It the easiest and most reliable wallet and I’ve never had any issues .. unfortunately now, I only have options from two third party companies that I can buy crypto from, and neither of them allow me to. So I can’t purchase crypto with exodus anymore . I still use it to receive and cash out .. wish I could use it to purchase again.
25 May 2026
Impressive service
It rare to find a business that responds this quick and even develop a solution for a bug in record time. They sent an update in a matter of hours. Really impressed
28 May 2026
Solution for my ONT and ONG was ok
Solution for my ONT and ONG was ok! But the response time and customer service was perfect!
18 May 2026
I find the support from Exodus is…amazing!
I find the support from Exodus is excellent! Your support staff do a great job of explaining what I need to do! Thanks so much!
18 May 2026
I had a great experience first time…
I had a great experience first time using it with this company I got fast results from a small problem to it quick emails and proper information to me that is good because they are awesome
26 May 2026
This wallet is not secure.
This wallet is not secure.
I found three unauthorised outgoing transfers from my account, resulting in a loss of more than half of my balance. I received no alert, no notification, and no fraud protection. I discovered the issue myself, and the transfers occurred over a month ago.
24 May 2026
Unprompted review
good wallet and great support
15 May 2026
Reply from Exodus
That's what we're here for a wallet and team you can rely on! Thanks for taking the time to share your experience! 🙏
The responsiveness of the team is great…
The responsiveness of the team is great but the resolution didn’t hold the first time. Hopefully, I won’t encounter the same issue a third time.
13 May 2026
Reply from Exodus
Thank you for the honest feedback Taryn. We're always around if you need us. 🙏 - AC
Reply from Exodus
Thank you for taking the time to leave a review! We always aim to be there when you need us. Don't hesitate to reach out anytime! 🙏 - AC
Reply from Exodus
Thanks so much for the kind words! Happy to have you in the Exodus community. 😃 - AC
Reply from Exodus
Thanks for sharing your review! Let us know if you have any feedback or suggestions. We'd love to see you have a 5-star experience with your Exodus wallet 🔥 -KV
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