Exfigure Reviews 135

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent quality of the products, often noting that figures arrive in perfect, brand-new condition and are authentic, even for rare or hard-to-find items. The delivery service is frequently highlighted for being fast and reliable, with items well-protected in secure packaging, often arriving without any damage. Reviewers also appreciate the outstanding customer service, describing it as helpful, responsive, and professional, providing clear communication and support. However, some customers reported issues with damaged product boxes upon arrival, particularly for older release figures, and felt that the condition did not match expectations for a new item. A few people also experienced poor customer service when trying to resolve these issues, with some feeling that their concerns were not adequately addressed.

What people talk about most

Product

Customers had positive experiences with product, often praising the authenticity and condition of figures,... See more

Quality

People report positive experiences with quality, with many customers receiving figures in perfect condition,... See more

Delivery service

Clients share positive opinions on delivery service, often highlighting fast delivery, good packaging, and... See more

Order

Consumers find order to be positive, with many expressing satisfaction and a willingness to order again due... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit worried if it was real because there where figurines i couldnt find anywhere else but decided to take a chance. But i’m really happy. The shipping time took a few weeks but thats expected... See more

Rated 5 out of 5 stars

Excellent delivery, came with no scratches, indents and overall good and secure packaging. On top of that, the delivery is free of charge. Exfigure has a good variety of figurines from all anime serie... See more

Rated 5 out of 5 stars

Packaged really well, never heard of this company before this purchase but I decided to take a leap of faith. As they have a lot of older harder to get figures and best of all shipping is included i... See more

Rated 5 out of 5 stars

I bought an action figure of Megumi Kato because I couldnt find her anywhere else (with competitive prices, brand new one and good delivery time). The action figure was perfect, sealed and very well p... See more


Company details

  1. Toy Store

Written by the company

Exfigure is on a mission to provide authentic figure to customers love anime figure around the world. We promise that all the figures we sell are authentic, authentic, and authentic ! ! ! All customers are guaranteed a secure online shopping experience and shop with confidence. We offer free shipping for every order. Global express is expected to arrive in 10-25 working days.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

135 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’d been looking for this figure for a…

I’d been looking for this figure for a long time, and the price was better than US listing I’d seen. The packaging was excellent and I received my order within 2 weeks from placing it. Overall a great place to check out as a figure collector.

4 December 2023
Rated 5 out of 5 stars

All figures are in stock and free shipping

As a US collector,I often order with exfigure. I much prefer to pay outright for my figures rather than have a bunch of outstanding money I will have to pay later. Since I know exactly how much money I have right now and I don't know how much I will have later. That's why I chose exfigure, all figures are in stock and free shipping.

2 October 2023
Rated 5 out of 5 stars

Trusted shop and Authentic product

For those who are a bit on the fence on ordering from Exfigure I would recommend to do so. The shop sells Authentic product and is a trusted shop!

The shipment are secure and speedy, I received my figure in less than 2 weeks after I made my payment. Their customer service is also very great and responsive.

Very happy with my purchase and will likely to make more purchase in the future.

8 November 2023
Rated 5 out of 5 stars

Really happy with experience 10/10

Really great to deal with sent pictures of the item before hand.

Really well packaged for overseas shipping (big huke saber), would happily buy from again 10/10 :) (UK buyer)

29 October 2023
Rated 5 out of 5 stars

Reliable Service: Every Order Insured

I had an issue with my order as my package went missing. However, their customer service was excellent. They promptly sent a new figure at no additional cost to me. The fact that Exfigure includes insurance for every package gives me confidence when shopping here. I appreciate their commitment to ensuring a positive customer experience.

29 September 2023
Rated 5 out of 5 stars

Honestly, the best customer service I've ever experienced

I found a figure here that was released a long time ago. I contacted them via email to provide photos and videos, and they got them to me quickly. I can confirm they are genuine.
They offer free shipping and I received the figure within a week. That's unheard of, outstanding customer service, awesome.
I'm based in Australia and I've ordered from them a few times now. I recommend them.

7 October 2023
Rated 5 out of 5 stars

A great place to get import collectibles

I’ve been collecting figures for a couple of years now and I always go to exfigure for my import collectibles. They offer free shipping and the items are always packaged very carefully for shipping.
I’ve only had to work with customer service once over email and they were able to quickly help me with my issue. I highly recommend this webite to any anime/manga figure collector.

17 October 2023
Rated 5 out of 5 stars

Will definitely order again

I’d been looking for this figure for a long time, and the price was way better than US listing I’d seen. The shipping was a bit slow to be sent out, but the figure once sent arrived fairly quickly. My figure arrived safely with the best bubble wrap ive seen. Great experience, will recommend to friends and will buy from again!

20 September 2023
Rated 5 out of 5 stars

Legit Figures

Exfigure is a great place to find anime figures of all types. After over 10 transactions, I have confirmed that all figures are legit. They ship your order quickly, box it up, make sure it arrives in perfect condition, and they respond quickly to your inquiries. What's not to like?

22 August 2023
Rated 5 out of 5 stars

Reasonable Price and Quick Delivery

I’ve been searching for a miku figure that was released couple years ago. Just saw a brand new one on the website one day and just got it right away. Shipping was fast and the item arrived in perfect condition and well packaged. Will purchase again if I find some other figures I like.

8 September 2023
Rated 5 out of 5 stars

My first Experience

I found a rare figure here that is hard to find anywhere else.
I initially thought they didn't have it in stock, but I decided to try it.
I contacted the staff via email and they quickly provided me with pictures and videos of the figure. I'm pretty sure this is legit and brand new. This makes me very excited.
I received it within 10 days, the package is very sturdy and filled with protective materials. Highly recommended.

8 August 2023
Rated 5 out of 5 stars

Most responsible shops

One of the finest and most responsible shops I've purchased from. Free shipping is attractive for figures with huge boxes. Every figure was in its own bubble wrap and everything was inside bubble cushions.

10 May 2023
Rated 5 out of 5 stars

Extremely satisfied

Product is well protected and are the original product. Every order I have placed has been shipped in a timely manner, and has arrived earlier than expected, in perfect condition.

24 July 2023
Rated 5 out of 5 stars

Huge inventory of rare figures

Exfigure has become my go-to place for rare figures since I first started collecting them recently. Some orders might take a while to get fulfilled, but I mostly chalk that up to the nature of international shipping. Much recommended!

9 June 2023
Rated 5 out of 5 stars

Good experience

This was my first time buying from Exfigure, and yes I did face some issues due to personal reasons. But what made the entire experience good is the constant assistance from Exfigure as they replied to my every question from time to time,and guided me through and through. So,yes,overall I had a good experience!

18 June 2023
Rated 5 out of 5 stars

Free shipping

Exfigure has an amazing customer service which helps a lot when you have questions about your order. The free shipping is also a huge advantage.

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Legitimate Shop!

Ordering from a new website always makes me a little nervous, but they definitely sell legitimate products! Free shipping appeals to me. The figure arrived in the US in perfect condition within 2 weeks. Recommended.

9 April 2023

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