Kanchana was very patient in working through the various problems and solutions. Quite an amount of time was spent in getting to the heart of the issue. Eventually, Kanchana was able to guide thro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After losing internet access during the night I used Exetel’s AI bot Mo via the App. Mo wasn’t able to rectify my service but provided me the offer of using a Chat session with a support agent. Aayo... See more
Company replied
Service speeds are at - or exceed Exetel's stated limits for the new 500/50 plan. Very impressive. Peak hour performance is not degraded at all. Rock solid. I hope the very "set and forget" competit... See more
Company replied
Nethanya was totally amazing. She entered into the conversation with a happy and cheerful voice. Asked her security questions politely then listened intently to my questions, then she requested i wai... See more
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Exetel
Written by the company
One Price. One Plan. No Gimmicks.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Contact info
Australia
- 13 39 38
- exetel.com.au
4.4
Excellent
10K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Anne at Exetel
Anne was very helpful, very polite and very understanding. Problem was fixed. Exetel are lucky to have her working for them.
1 August 2025
Unprompted review
Reply from Exetel
Thank you so much for taking the time to share your feedback, Mark. We’re truly glad to hear that your issue was resolved and that you had such a positive experience with our support team.
It’s always encouraging to know that our efforts to provide respectful, effective, and empathetic service are being noticed. We strive to make every interaction a smooth and reassuring one, and your kind words remind us why that matters. We’ll continue working hard to live up to this standard.
Cheers,
Exetel
Chami was super helpful
Chami was super helpful, gave clear directions, spoke clearly and checked for my understanding along the way. Great service
31 July 2025
Unprompted review
Reply from Exetel
Thank you so much for your feedback, Bern. It’s great to hear that the support you received was not only helpful but also communicated clearly and thoughtfully. We believe that guiding our customers step by step, while making sure everything is understood along the way, is a vital part of delivering truly effective service.
Your experience reflects the kind of care and clarity we aim to provide in every interaction, and we're really glad it made a difference for you.
Cheers,
Exetel
Lasitha was very patient and after some…
Lasitha was very patient and after some time we were able to fix up my internet.
31 July 2025
Unprompted review
Reply from Exetel
Thank you so much for your kind words, Glenda! I’m glad we were able to get your internet fixed up. Your patience made the process much smoother, appreciate it! If you need any more help, don’t hesitate to reach out.
Cheers,
Exetel
Was great service and resolved the…
Was great service and resolved the issue straightaway
31 July 2025
Unprompted review
Reply from Exetel
Thank you so much for your kind words, Leigh! We’re glad to hear that our team was able to resolve your issue promptly. If you need any further assistance, please don’t hesitate to reach out.
Cheers,
Exetel
Reply from Exetel
That’s fantastic to hear, Katie! We’re so happy you’re all set up and enjoying your WiFi. If you ever need any help, we’re just a message away!
Cheers
Exetel
Over and above service
30 July 2025
Unprompted review
Reply from Exetel
Thank you for your wonderful feedback, Derick! We’re thrilled to hear that our service went over and above your expectations. It means a lot to us.
If you ever need anything else, we’re here to help!
Cheers,
Exetel
Reply from Exetel
Thank you for your kind words, Linda! We’re glad to hear that our team was helpful. If you need any further assistance, feel free to reach out anytime.
Cheers,
Exetel
Exeel security camera add on's
The expertise information provided today from exetel technical support, I found them to be professional, curteous, friendly, polite, prompt, helpful, Thankyou Exetel staff for your valued time / support greatly appreciated, 100% satisfied with today's positive outcome, kind regards, your's Respectfully, Loyal customer Lindsay Knox.
30 July 2025
Unprompted review
Reply from Exetel
Thank you so much for your thoughtful feedback, Lindsay. We’re delighted to hear that our technical support team provided you with professional, courteous, and prompt assistance. Your satisfaction means a lot to us, and we truly appreciate your loyalty.
If you ever need further support, please don’t hesitate to reach out. We’re always here to help!
Cheers,
Exetel
Despite me having difficulty…
Despite me having difficulty understanding initially what Lasitha was saying - he was very patient & willing to repeat information to allow me to work with him to resolve my problem.
He was extremely knowledgeable & walked me through all the steps involved with getting a resolve -which I’m very grateful for.
I am upgrading from FTN to FTP. Grateful he was able to support the upgrade. Laditha is Intelligent, knowledgeable & very patient.
Thank you
30 July 2025
Unprompted review
Reply from Exetel
Thank you for sharing your experience, Kaite. We’re glad to hear that Lasitha was patient, knowledgeable, and supportive throughout your upgrade fibre upgrade. It’s wonderful to know he could guide you step-by-step and ensure your issue was resolved smoothly.
We appreciate your kind words and are here whenever you need assistance in the future.
Cheers,
Exetel
I had an issue with my connection and…
I had an issue with my connection and was given instructions on how to fix my issue and was happy with the experience
30 July 2025
Unprompted review
Reply from Exetel
Thank you for your feedback, Daryl! We’re glad to hear the instructions helped resolve your connection issue and that you had a positive experience. If you need any further assistance, we’re here to help!
Cheers,
Exetel
Luwanga was very helpful today, but...
Luwanga was very helpful this afternoon, and was finally able to resolve whatever the blockage with my NBN service was.
But I called 7 times over the previous week, I received poor and confused service from Exetel overall. Some Extel tech sent me an SMS telling me the fault was fixed, right on knock-off time last Friday afternoon. (4:59pm, to be exact.) I paid $200 today to buy a new modem/router after Exetel said O would have to wait (at least...) 5 business days for a new unit, and would also have to accept a 24 month lock-in. After the fix today, it's not at all clear that the old modem/router was the problem in the first place.
29 July 2025
Unprompted review
Reply from Exetel
Hi Tom,
Thank you for taking the time to share your experience. We're really glad to hear that your service is now up and running and that our team member was able to assist you effectively. That said, we're sorry for the frustration you experienced along the way, especially with the multiple contacts and confusion.
We understand how important reliable and consistent support is, and your feedback highlights areas where we need to improve. Please know we take this seriously and are always working to deliver better experiences for our customers.
If you’d like us to look further into your case or clarify anything, feel free to get in touch via our live chat, we're here to help.
Cheers,
Exetel
I had to escalate my billing issue but…
I had to escalate my billing issue but it was quickly resolved, thank you.
29 July 2025
Unprompted review
Reply from Exetel
Hi Ace,
Thank you for your feedback. We're sorry to hear the issue had to be escalated, but we're glad it was resolved quickly for you. If you need any further assistance, we’re always here to help.
Cheers,
Exetel
Sean knew exactly how do help me and…
Sean knew exactly how do help me and was super kinda and patient while doing so
29 July 2025
Unprompted review
Reply from Exetel
Hey Dylan, thanks for the awesome review! So glad to hear you got the help you needed and that the representative was kind and patient all the way through. That’s exactly what we aim for!
Appreciate you taking the time to share.
Cheers,
Exetel
The technician was very patient and…
The technician was very patient and helpful. He enabled us to solve our problem. 10/10?
29 July 2025
Unprompted review
Reply from Exetel
Love to hear it, Phil! 10/10 makes our day! We're really glad the representative was patient and helpful, and even better that the issue got sorted.
Thanks a ton for the great review!
Cheers,
Exetel
Fallon for President
Fallon was fantastic, she sounded sweet and genuine. Helped me get a discount and retained my business.
29 July 2025
Unprompted review
Reply from Exetel
Hey Andrew, thanks so much for the lovely feedback! We're really glad to hear you had a great experience and were able to get things sorted, including that discount. Always happy to help and even happier to have you stick with us!
Appreciate you taking the time to share this, Exetel
Thorough check-up top to bottom of…
Thorough check-up top to bottom of possivle issues, very clear and accurate instructions. Thank you Lasitha well done!
29 July 2025
Unprompted review
Reply from Exetel
Thanks heaps for the kind words, Dan! Really glad to hear the issue got a proper check from top to bottom and that the instructions were clear and helpful.
We’re always happy to help, appreciate you taking the time to leave a review!
Cheers,
Exetel
The guy listened to my difficulties…
The guy listened to my difficulties getting connected to the nbn and knew exactly what would help to resolve the situation. Please give him a pay rise. So good to finally get connected.
18 July 2025
Unprompted review
Reply from Exetel
Thanks a lot for the awesome review, Jenny! We're really glad to hear that our team member was able to help you out and get things sorted with your NBN connection. We know how stressful those issues can be, so it's great to hear everything's up and running now.
Thanks again for sticking with us, and welcome aboard!
Cheers,
Exetel
Thanks Glenda. You are great.
Glenda was very quick in assisting me on my query & concern. I just had one simple question about my current plan & eligibility on the new One Plan but I ended up being set up to have one in no time, plus I get to have some savings. Faster internet plan at a cheaper price all done in few mins, thanks Glenda. She's very patient in waiting for me to do what I need from my end. She also explained the process of switching over really well. Overall Exetel service is great. Having that One Plan makes it easier for everyone to choose what suits our internet needs.
28 July 2025
Unprompted review
Reply from Exetel
Hi Omar,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Glenda was able to assist you quickly and patiently, and that you’re now enjoying faster internet at a better price with our One Plan. It’s great to know she explained the process clearly and made the switch smooth for you. We’re proud to provide service that makes choosing the right plan easier for our customers. If you ever need anything else, don’t hesitate to reach out, we’re here to help!
Cheers,
Exetel
Helped us through our problem quickly…
Helped us through our problem quickly and easily
28 July 2025
Unprompted review
Reply from Exetel
Hi,
Thank you for your kind words! We're so glad to hear that our team was able to help you through your issue quickly and easily. Providing fast and effective support is something we take pride in. If you ever need anything else, we're just a message or call away!
Cheers,
Exetel
Very patient operator
Very patient operator and found me a solution, thank you!
28 July 2025
Unprompted review
Reply from Exetel
Hi Gary,
Thank you so much for your lovely feedback! We're really pleased to hear that our operator was patient and able to find a solution for you. We'll be sure to pass along your kind words to the team. If you ever need further assistance, we're always here to help!
Cheers,
Exetel
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