Exclusive Lighting Reviews 28

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I would recommend this lighting shop as the staff are helpful and will expertly advise you on products and any queries you might have. Cheryl particularly went out of her way to resolve a problem and... See more

Company replied

Rated 5 out of 5 stars

Amazing company and fantastic service. But do not confuse this company/website with a completely different company exclusivelightingltd. I was searching forever for a kitchen island light that operate... See more

Company replied

Rated 5 out of 5 stars

Ordered my table lamp in chrome but it got shipped direct from Exclusive Lighting's supplier and it arrived in antique brass. Apparently they were out of stock of the chrome ones!! Exclusive Lightin... See more

Rated 5 out of 5 stars

Excellent customer service. I needed help lighting my new kitchen and Cheryl and her team gave me ideas and inspiration. They could not have been more helpful doing all the calculations for LED strip... See more

Company replied

Company details

  1. Lighting Store
  2. Home Improvement Store
  3. Lighting Consultant
  4. Lighting Contractor
  5. Store

Written by the company

Who We Are At Exclusive Lighting, we believe lighting shouldn’t just be another piece of furniture. It should do all it can to bring out the right ambiance both inside and outside your home. We are an independent lighting retailer based in Bexleyheath selling products from the top manufacturers to bring you the best lighting available, from crystal chandeliers to sleek contemporary pendants. Our History We are a family-run business who have been operating in Bexleyheath, Kent for a little over 25 years. Lighting suppliers have relied on us to distribute their products to customers all over the world since our inception and still rely on us to this day. We are a tight knit operation that delivers nothing but the best to all our clients. Get in touch with us to see what we can do for you! Our Shop Our lighting showroom in Bexleyheath has many beautiful indoor and outdoor lighting fixtures on display. Visit our store and browse to see which new piece will best suit your home. To find out where we are, check out our contact page or view our lighting showroom right now in our virtual tour. View Online Tour


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

5-star
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3-star
2-star
1-star

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Rated 5 out of 5 stars

I would recommend this lighting shop as…they are extremely helpful.

I would recommend this lighting shop as the staff are helpful and will expertly advise you on products and any queries you might have. Cheryl particularly went out of her way to resolve a problem and it was very much appreciated. I would not go anywhere else for my lighting needs in the future.

3 November 2025
Unprompted review
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Reply from Exclusive Lighting

Thank you for your 5 star review from all the team @Exclusive Lighting 😊

Rated 5 out of 5 stars

Great customer service

Great customer service, volenteered to contacted the manufacturer of the light we were interested in to get some close up photos of the different shade options to help us in our decision.

10 February 2025
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Reply from Exclusive Lighting

Thank you for your 5 star review from all the team @Exclusive Lighting

Rated 5 out of 5 stars

Amazing company and fantastic service

Amazing company and fantastic service. But do not confuse this company/website with a completely different company exclusivelightingltd. I was searching forever for a kitchen island light that operated by light gesture. The nearest I found was over £2000!Got just about the same one here for £146! Over the moon. I so wished I found this company earlier - I've recently spent five grand lighting the house I'm renovating. Aaagh!

21 February 2025
Unprompted review
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Reply from Exclusive Lighting

Thank you for your 5 star review these mean a lot to us, from all @Exclusive Lighting

Rated 5 out of 5 stars

I had occasion to email the company…

I had occasion to email the company with delivery questions a couple of times and was surprised & delighted at the very quick response - even on the weekend ! My questions were answered each time giving me all the information I needed . Very impressive !

18 January 2025
Unprompted review
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Reply from Exclusive Lighting

Thank you for your 5 star review from all the team @Exclusive Lighting 😊

Rated 5 out of 5 stars

Helpful And Knowledgeable staff

This is such a lovely family run local shop. I dealt with Cheryl who was great and she went out of her way to help and advise me about the lights that I ordered. I would recommend taking a look around their shop as they have a good selection of lights to choose from and will go out of their way to order what you are looking for if they don't stock it in the shop. I'm so happy that I ordered my lights from them as the whole process was straight forward and I will definitely use them in the future for all my lighting needs.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer.

I visited Exclusive Lighting for the first time today and I was very impressed with the customer service I received.
The lovely lady who served my husband and myself was so friendly and helpful and offered such good advice.
I took a lamp base in which needed rewiring and I couldn’t find a suitable lamp shade for it anywhere but I have now purchased a beautiful shade and my lamp is being refurbished.
I’m very happy !

11 November 2022
Unprompted review
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Reply from Exclusive Lighting

Thank you for your 5 star review glad to help from all @ExclusiveLighting

Rated 5 out of 5 stars

Gorgeous Pendant Light. Excellent Customer Service.

I am extremely happy with the pendant light I purchased from Exclusive Lighting. It is stunning, and was competitively priced. The customer service was exceptional. The staff member who served us was very patient, friendly and informative. The owner, (Cheryl), spent a lot of time checking that our dimmer would support the pendant and that the pendant would fit inside the ceiling rose. I will definitely be purchasing from this shop again. Thank you Cheryl.

4 August 2022
Unprompted review
Rated 1 out of 5 stars

Unfortunately you were unable to supply…

Unfortunately you were unable to supply the lighting we require.

31 July 2022
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Reply from Exclusive Lighting

Dear Michael

I am sorry you felt we only deserved 1 star, the fittings that you choose were discontinued by the supplier. Our website has live stock feeds from the Manufacture, however this can change minute by minute and it updates daily having tried to find you some alternatives these were unsuitable for you.

I feel we have tried our very best to help you with your lighting choices and I'm sorry you feel the need for 1 star for something that was out of our control.

Hi Chantelle
Thankyou for letting us know that the lights we requested are not available, unfortunately the lights you have offered as an alternative are not what we want.
Best Regards
Michael S****

On 13 Jul 2022, at 11:07, info@exclusivelighting.co.uk wrote:

Thank you for your order however unfortunately the fitting has been discontinued and there is zero stock available. I have attached below some alternatives please let us know how you would like to proceed.











image002.jpg







£109.80

image004.jpg









£48.00

image006.jpg





































£103.92

Kind Regards



Chanelle Whittle



Exclusive Lighting

‪01322 555 306‬

info@ExclusiveLighting.co.uk

www.ExclusiveLighting.co.uk



image007.png



Rated 5 out of 5 stars

These rechargeable lamps are easy to…

These rechargeable lamps are easy to use nice and modern styles and a good option for outdoors and indoors give you a nice ambiance for dining

13 May 2022
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Reply from Exclusive Lighting

Thank you for your 5 star review, very please you are happy with the product. Alos thank you for you paitence as this took longer than expected to arrive to you but worth the wait, from all @ExclusiveLighting

Rated 5 out of 5 stars

Great service

Great service, very quick delivery and competitive prices

5 April 2022
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Reply from Exclusive Lighting

Thank you for you 5* review from all @ Exclusive Lighting

Rated 5 out of 5 stars

Wrong colour table lamp received

Ordered my table lamp in chrome but it got shipped direct from Exclusive Lighting's supplier and it arrived in antique brass. Apparently they were out of stock of the chrome ones!!
Exclusive Lighting couldn't apologise enough and informed me that the range had been discontinued. EL went out of their way and found another lamp almost identical. Went over and above what you would have expected......well done EL, very satisfied with my replacement.

12 February 2022
Rated 5 out of 5 stars

Lovely new lights for our new home

Recently purchased two lights for our new home and we are so pleased with them. They are such good quality and we have had loads of complements. Will definitely be back to get some more as we decorate each room as the lights here really complete the room.

29 November 2021
Unprompted review
Exclusive Lighting logo

Reply from Exclusive Lighting

Thank you for your lovely review, pleased you are happy with your new fittings

Kind Regards

From all the team @
Exclusive Lighting

Rated 5 out of 5 stars

Great experience shopping with…

Great experience shopping with Exclusive Lighting with friendly, knowledgable staff. Wouldn’t hesitate to recommend.

18 February 2021
Unprompted review
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Reply from Exclusive Lighting

Thank you from all at Exclusive Lighting

Rated 5 out of 5 stars

Great service

Great service, excellent standard of products and outstanding customer service.

18 February 2021
Unprompted review
Exclusive Lighting logo

Reply from Exclusive Lighting

Thank you from all at Exclusive Lighting

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I needed help lighting my new kitchen and Cheryl and her team gave me ideas and inspiration. They could not have been more helpful doing all the calculations for LED strip lighting and helping me make informed decisions. If you can't find the light you want here then it probably doesn't exist! I would highly recommend a visit here if you're looking for quality and service.

18 February 2021
Unprompted review
Exclusive Lighting logo

Reply from Exclusive Lighting

Thank you from all at Exclusive Lighting

Rated 5 out of 5 stars

Excellent customer service

So please I found Exclusive Lighting, very friendly & helpful. Extremely good customer service.

18 February 2021
Unprompted review
Exclusive Lighting logo

Reply from Exclusive Lighting

Thank you from all at Exclusive Lighting

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