I can highly recommend Exceptional Gardens.. their customer service team was easy to get hold of by e mail and phone.. They contacted me promptly with guidance about the courier company, after liaisin... See more
Company replied
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See what reviewers are saying
Great website, easy to navigate and found exactly what I wanted and ordered straight away. They kept me informed of delivery schedules and processes. Item arrived on time and it’s a great addition... See more
The customer service from Exceptional Garden has been amazing despite a few issues of the items coming from the supplier. Nothing that was their problem but they have gone out of their way to help at... See more
Company replied
A little more info on delivery time if out of stock, being kept up to date
Company details
Written by the company
Family run business that offers a wide variety of High Quality Garden Furniture, BBQ's, Firepits, Heaters, Pergolas, Sheds and Storage. We pride ourselves with great customer service.
Contact info
EX8 3BU, Exmouth, United Kingdom
- 07888181691
- info@exceptionalgarden.co.uk
- exceptionalgarden.co.uk
4.2
Great
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I ordered an in stock item
I ordered an in stock item. More than 6 weeks later, I still haven’t received it. When I handed over the money, I was told to expect delivery within 10 to 14 days. Not impressive and certainly won’t order from here again!
23 May 2021
Reply from Exceptional Garden
Hi Jen, we do apologize for the inconvenience this situation has caused. Our supplier has been working very hard to get these orders out asap.
Kind Regards,
Exceptional Garden
Quick response when I emailed on update…
Quick response when I emailed on update of my order. Have now put my pergola up in my garden and very happy with my purchase and would use exceptional garden again.
25 April 2021
Reply from Exceptional Garden
Thank you for the review and kind words Paul, enjoy your Pergola.
Great product
Great product, good priced pergola, great customer service. All you need really.
23 April 2021
Reply from Exceptional Garden
Thank you for the review Trevor, hope you enjoy your Pergola.
Amazing customer service
The customer service from Exceptional Garden has been amazing despite a few issues of the items coming from the supplier. Nothing that was their problem but they have gone out of their way to help at every point. Will definitely use again
23 April 2021
Reply from Exceptional Garden
Thank you for the review and kind words Trudy, much appreciated.
very prompt delivery as promised
very prompt delivery as promised, and good friendly knowledgable service.
21 April 2021
Reply from Exceptional Garden
Thank you for the review Dennis, much appreciated.
Very friendly & kind and I will look…
Very friendly & kind and I will look into more items to buy from them thank you
29 March 2021
Reply from Exceptional Garden
Thank you Mee Mee for the kind words, it is greatly appreciated.
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