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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the significant time savings and improved efficiency in their photo editing workflow, particularly for retouching tasks. People find the AI tools effective for various features like glare and blemish removal, and the ability to batch edit is highly valued. Reviewers also note that the company is responsive to feedback and frequently introduces new features. However, a significant number of people were dissatisfied with the customer service, describing it as unresponsive and unhelpful, often providing generic or delayed replies. Some customers also experienced issues with credits expiring unexpectedly, leading to loss of purchased credits. Additionally, there's a strong sentiment of betrayal among some users due to the company's release of an AI headshot generator, which they feel directly competes with their professional work and has raised concerns regarding the potential use of their uploaded images in its development.

What people talk about most

User experience

Customers had ambiguous experiences with user experience. Many reviewers praised the software for being easy... See more

Product

Clients share ambiguous opinions on the product. Many reviewers praise its ability to enhance photography,... See more

Customer service

Reviewers express strong dissatisfaction with customer service, citing it as woeful, horrendous, and... See more

Application

People report ambiguous experiences with the app. Some users find it helpful, praising features like skin... See more

Artificial intelligence

Consumers find artificial intelligence to be ambiguous. Many express frustration and a sense of betrayal,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Their features such as glasses glare, stray hairs and blemish removal have transformed my retouching from what used to take hours and hours into minutes. Thank you for helping me get my life back!!... See more

Rated 4 out of 5 stars

I’m very satisfied with Evoto. The software is intuitive, fast, and delivers high-quality results, especially for portrait retouching. The AI tools save a lot of time while still allowing good control... See more

Company replied

Rated 4 out of 5 stars

Using Evoto has been amazing, it's halved my editing time. I've noticed a few things that still need improving but there's new updates all the time so hopefully these will be added soon. Great syste... See more

Rated 3 out of 5 stars

using Evoto since 5-6 years now and i have to say its one of the best programms for editing and retouching. But in a time where money and work gets every day weaker, i cant afford it anymore. i bought... See more

Company replied


Company details

  1. Software Company
  2. Photo Restoration Service
  3. Photographer
  4. Photography Service
  5. Software Vendor
  6. Wedding Photographer

Written by the company

Evoto is a next-generation photo editor that redefines workflow and frees you to focus on creation rather than tedious work. It enables you to get thousands of high-quality photos that are processed with 10x speed to turn your dreams into reality.


Contact info

3.6

Average

TrustScore 3.5 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Warning About Evoto AI’s Credit Policy

Warning About Evoto AI’s Credit Policy
Just a heads-up to other photographers using Evoto AI — if you downgrade your plan or let your renewal come up, you lose all credits above your new plan’s rollover limit.
In my case, I’ve spent $651 USD on credits, but will lose 6,373 unused credits (about $351 USD worth) simply because I’m no longer on the higher-tier plan.
That effectively triples my real editing cost from $0.055 to about $0.17 per photo — a nasty surprise I didn’t see coming.
Evoto’s editing tools are good, but this rollover limit makes their pricing misleading and predatory. Think twice before buying large credit packs unless you plan to stay on the same paid plan indefinitely.

26 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

I barely even used my basic subscription plan and never touched my pay as you go (credit) yet ending my subscription ended my pay as you go plan (by company policy it is valid for 2 years) and it hasn't even been a year yet. It hard or almost impossible to reach out to anyone within the company and at best don't even fix the problem or situation being emailed.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing piece of software!!

I discovered this incredible software while learning portrait editing. As an amateur hobbyist, I had been struggling with editing portraits for a long time. This tool has made my portrait journey much easier, inspiring me to shoot more, pay closer attention to lighting, and let the AI handle the editing. Thank you, Evoto!

15 October 2025
Unprompted review
Rated 2 out of 5 stars

Still using the pay per photo system…

Still using the pay per photo system for any professional photographer this simple is NOT cost effective, EVOTO 6 you should just have a basic yearly subscription, just seems like a huge money grab, Esp in todays fragile economy !

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Dismal Customer Support

Unfortunately, I am needing help getting the Portrait Retouching sliders to work on my Imac and their customer support is virtually nonexistent. Their support consists of emails with convoluted instructions I can't begin to follow. There is NO live customer support, not even a chat option. I paid for something I can't use.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Evoto is not exporting edited photos…

Evoto is not exporting edited photos back to lightroom. For over a month I have been trying to get the issue resolved, their customer service is horrendous, the response time is days in between, in the middle of the night. They don't keep a record so you keep having to repeat the issue and the they disappear for days.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Evoto is the best

Evoto is the best. It has cut down my editing time by half. It has helped my images look even nicer than before evoto days!

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Dear Evoto Support Team,

Dear Evoto Support Team,

I am writing to you regarding a payment made on July 22, 2025, for 1000 Evoto credits. The payment of $92 USD, plus a 4% PayPal commission, was completed via PayPal on that date.

Since then, I have been attempting to contact you without success. I only received one email confirming my payment and stating that the credits would be applied to my account within 24 hours. As of today, July 26, 2025, I still have not received the credits.

This delay has significantly impacted my workflow, causing considerable disruptions. I urgently require an immediate response and resolution to this issue.

Thank you for your prompt attention to this matter.

26 July 2025
Unprompted review
Evoto logo

Reply from Evoto

We're truly sorry to hear about your frustrating experience with the credit update and the delay in our response. We understand how important it is for everything to work smoothly.

We appreciate you reaching out and providing the details, which helped us resolve the issue. We're pleased to confirm that your credits have now been successfully added to your account, and we've also sent you an email with the specifics.

We're committed to making things right and ensuring you can get back to your work without further interruption. Please check your inbox (including your spam folder) for our message. If you need any further assistance, please contact our support team directly at support@evoto.ai

Thank you for your patience and for helping us improve.

Rated 5 out of 5 stars

Evoto is def my go-to app when it comes to retouching skin/hair.

I was having problems fixing major fly-away stray hairs shot in natural light. When Evoto fixed those flyaways with super ease, I was sold. As photographer/retoucher, PS was always my go to application, especially when it came to keeping skin texture as natural as possible. But when I saw Evoto producing results that PS was producing but in a fraction of the time, I was like yeah, I'm making Evoto my go to app. I still use PS for other things but when it comes to retouching, I'm going with Evoto everytime.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

good

good. i can create very beautiful pictures easily.
so easy.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Evoto Deleted My Credits Without Warning!

Last year, I purchased 500 credits from Evoto and later realized they expire after one year. I attempted to request a refund via PayPal, which was declined – understandable.

After the credits expired, I contacted support and, as a goodwill gesture, was granted an additional six months to use them. However, just a few weeks later, all of my remaining credits were unexpectedly removed. When I reached out again, I was assured the credits would be restored – but that still hasn't happened.

Unfortunately, this situation has left me unable to deliver edited images to my clients, and I’m very disappointed by the lack of follow-up and resolution. I hope this issue can be resolved soon, as I had expected a more reliable service from a professional software provider. I just want my 354 credits back, which i paid for!

22 July 2025
Unprompted review
Evoto logo

Reply from Evoto

Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience, particularly concerning the account credits, fell short of your expectations.

We understand your frustration, and please know we take your concerns very seriously. We're pleased to confirm that we have already addressed the specific credit issue mentioned and have sent you an message to your account with all the details confirming the resolution.

We are committed to ensuring you have a positive experience with us. We would appreciate it if you could check your inbox (including your spam folder) for our recent message.

If there's anything else we can do to improve your experience or discuss your overall feedback further, please do not hesitate to reach out to our support team directly at support@evoto.ai.

We value your business and are dedicated to making things right.

Rated 4 out of 5 stars

Using Evoto has been amazing

Using Evoto has been amazing, it's halved my editing time. I've noticed a few things that still need improving but there's new updates all the time so hopefully these will be added soon. Great system.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Evoto cuts down post processing time…

Evoto cuts down post processing time significantly. Edits look realistic and not over processed. Best of all the company listens to its customer base and introduces new features on a regular basis. I particularly like the fact that you only pay for a final edited image and the costs are a fraction of what you would pay for other mainstream products.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Evoto is a true gamechanger

Evoto is a product that is legitimately worthy of the term “gamechanger”. There isn’t another photo related software on the market that has positively impacted my workflow as much as Evoto. I’m a perfectionist, so retouching photo sets used to take me HOURS, and sitting in front of my computer was burning me out, but those days are behind me thanks to Evoto.

Using Evoto, I can produce the same stunning results that meet my standards in a fraction of the time. There are sliders to tweak effects to my liking and, if the A.I. misses a spot, I can manually use masks to take control and achieve the result I want.

Perhaps Evoto’s greatest feature is the ability to batch edit - meaning edits I make on one photo can be applied to as many others as I desire. I can even save these edits as a preset for later use. This specific feature cannot be overstated enough as previously, I was forced to edit photos one at a time, but no longer!

If you’re a photo creative, you owe it to yourself to give Evoto a chance. I guarantee you’ll never go back to manually retouching photos. In my years as a photographer, I’ve purchased and tried a lot of presets, panels and plugins that promised a lot, but either didn’t deliver or required too much time to be effective in my workflow. I’ve finally found a software that does what it says, does it fast and meets my quality expectations in one package. I am thankful for this product!

A final note on this review - their customer service is excellent. They really listen to their customers' feedback.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Post processing times are a breeeze now

Amazing product
This has streamlined My workflow a lot and has sped up everything. It's a perfect studio portrait photographer product and the team actively listens to the people who use it.
the tool is perefectly created for a niche audience.. and for the quality of image it finishes off with.. it's totally worth the credit based export system they have.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

To me Evoto is a lifesaver

To me Evoto is a lifesaver. for retouching time most of my works were on my hdd only. now I can retouch those in a very short time. no more backpain for the retouching and clients will be happy too by quick delivery. Thanks to Evoto team.

26 June 2025
Unprompted review

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