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Evlo Reviews 11,519

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and ability to explain things clearly, making the process easy to understand. Many people highlight the excellent customer service and efficient service, noting that staff members are often described as friendly, patient, and supportive. However, some customers were dissatisfied with the payment process, mentioning issues like intrusive application requirements, a lack of timely updates, and perceived unprofessional behavior from staff. A few other people also felt that the loan application process was time-consuming and that their calls were not returned.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being professional, knowledgeable,... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast, efficient, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful, polite, and efficient... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process easy,... See more

Payment

Users describe ambiguous interactions with payment. While some customers report quick loan approvals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam was smartly dressed, polite & courteous at all times. Very professional and knowledgeable about his role, made me feel welcome (even offered me a cuppa) made me feel at ease whilst I was there or... See more

Rated 5 out of 5 stars

I am with the Scunthorpe branch. The service is perfect. My account manager John is approachable and always infomative and friendly; he even remebers me in between long periods of confact. I am moving... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Ian at the Bradford branch. From start to finish, he was professional, friendly, and extremely helpful. He explained everything clearly, kept me updated throughout th... See more

Rated 5 out of 5 stars

The process was easy to follow from start to finish very professional with a personal touch. Paul my constant was honest, direct, kept in the loop with updates regularly and helped me throughout th... See more

Company details

Written by the company

Evlo is a business committed to financial inclusion, helping customers build a stronger financial future by empowering them with a personal, human approach and responsible borrowing options.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

I met Finn and Paul at the Ipswich…

I met Finn and Paul at the Ipswich branch on Monday 20th April 2026 for the first time.finn handled my loan and was very friendly helpful and informative. Paul was the same and I would recommend this branch to anyone. I have no connection with any of the staff there and am not related in any way to anyone who works there. Thank you for exemplary service.

20 April 2026
Rated 1 out of 5 stars

Application process is overkill and intrusive

went through all their ridiculous approval instructions including allowing them access to my PRIVATE banking received first call from lady who looked at my bank while i was on hold only to be told someone would ring me back to finalise the loan next day received call from a man who did all the security checks just to make an appointment to ring back in 2 hours after he had scrutinised my bank records so told him NOT TO BOTHER as the lady had already gone through my account the day before so told him to cancel my application
the whole application is obviously made so only really desperate people get loans from the
i will point out that even though its impossible to contact them by phone (even though it tells you to) the staff are extremely polite

16 April 2026
Unprompted review
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Reply from Evlo

Hi Michael,
We appreciate you sharing your experience. We're sorry the application process felt intrusive and repetitive. The feedback regarding the multiple checks and communication difficulties is valuable, and we'll use it to improve our processes.

We're glad you found our staff polite and look forward to providing our services to you in the near future.

Kind regards,
The Evlo Team

Rated 5 out of 5 stars

Evlo has been amazing

Evlo Stratford has been amazing, great customer service from start to finish. I spoke to several members of the team throughout the process and all were very attentive, polite, understanding and knowledgeable. Special thanks to Anthony for taking care of us this morning and having so much patients. Definitely one to recommend 100%. Wish I had found them sooner. Thank you

17 April 2026

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