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Evlo Reviews 11,573

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the overall service experience positive. Many people highlight the exceptional customer service, noting that staff members are attentive, understanding, and provide clear explanations throughout the process. The user experience is often described as easy and efficient, with many appreciating the quick loan approval and payout times. However, some customers also noted issues with the payment process, describing it as intrusive and time-consuming, requiring extensive personal and banking information. A few other people also felt that the customer service was poor, citing instances of unreturned calls, lack of updates on loan applications, and unprofessional behavior from some staff members.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the friendly, professional, and helpful... See more

Customer service

People report positive experiences with customer service. Many customers praise the friendly, efficient, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process easy,... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers praised the fast payment process, with funds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam was smartly dressed, polite & courteous at all times. Very professional and knowledgeable about his role, made me feel welcome (even offered me a cuppa) made me feel at ease whilst I was there or... See more

Rated 5 out of 5 stars

The process was easy to follow from start to finish very professional with a personal touch. Paul my constant was honest, direct, kept in the loop with updates regularly and helped me throughout th... See more

Rated 5 out of 5 stars

I had a great experience with Ian at the Bradford branch. From start to finish, he was professional, friendly, and extremely helpful. He explained everything clearly, kept me updated throughout th... See more

Rated 5 out of 5 stars

The staff (Dan) was really helpful as l was finding it difficult to seek consent from my bank through my mobile phone app. He attended to me well and he was very supportive. He guided me through th... See more


Company details

Written by the company

Evlo is a business committed to financial inclusion, helping customers build a stronger financial future by empowering them with a personal, human approach and responsible borrowing options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation for Luke and the team at Evlo for their outstanding support and professionalism.

Luke was incredibly helpful throughout the entire loan process. He took the time to clearly explain everything, answered all my questions with patience, and made sure I felt confident every step of the way. His honesty and transparency really stood out, and it made a big difference in what can often be a stressful experience.

Evlo as a company also deserves recognition for their efficiency and reliability. The process was smooth, well-organized, and handled with a high level of care. It’s clear they value their customers and aim to provide a positive and trustworthy service.

I’m very grateful for the help I received and would highly recommend Luke and Evlo to anyone looking for financial support. Their professionalism and dedication truly set them apart.

23 April 2026
Rated 5 out of 5 stars

Very happy

Very happy , harry was very helpful and professional he done everything possible to help me he explained everything to make sure I understood over come some issues no pressure or judgment , also holly was very helpful and explained everything very happy and highly recommend them to anyone . Thanks again for all your help and support

22 April 2026
Rated 5 out of 5 stars

Evlo were amazing

Evlo were amazing, all the staff there are incredibly understanding and supportive whilst explaining how everything works. My account manager dean was great and Hayley when it came to finalising my agreement. It’s a quick and easy process as everything is explained

22 April 2026
Rated 5 out of 5 stars

I met Finn and Paul at the Ipswich…

I met Finn and Paul at the Ipswich branch on Monday 20th April 2026 for the first time.finn handled my loan and was very friendly helpful and informative. Paul was the same and I would recommend this branch to anyone. I have no connection with any of the staff there and am not related in any way to anyone who works there. Thank you for exemplary service.

20 April 2026

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