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etiCloud Reviews 3

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TrustScore 4 out of 5

4.0

Computer Support and Service Company
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Company details

  1. Computer Support and Service Company
  2. Software Vendor

Written by the company

etiCloud is the leading Managed Services provider for professional services firms in the UK. With a reputation for outstanding service, we provide IT Infrastructure, Communications, Legal Tech Software and Security that help over 200 law firms to excel. Data security is more important than ever. That's not going to change. So you need a company who understands your business needs, and that you can trust to take care of them. But you don't have to take our word for our reliability, security and professionalism (or even the many kind words from our clients), etiCloud is part of the elite top 1% of worldwide business with ISO accreditation. Our ISO 27001 accreditation relates to our defined and implemented best-practice information security processes. So you can be sure that your data, and that of your clients, is secure. We're equally proud of our ISO 9001 accreditation as an integral part of it is customer satisfaction. It demonstrates our commitment to our customer-led approach - one of the reasons we've built, and continue to build, our business on referrals.

Contact info

4.0

Great

TrustScore 4 out of 5

3 reviews

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Rated 5 out of 5 stars

Supportive organisation

etiCloud are a joy to work with. From the original transfer, where we were able to work in partnership with their technical team, through to ongoing day to day support. Their technical knowledge is fantastic, and they work with me on what ever level I need from the very simple to the complex. They work with us to introduce new systems with the minimum of fuss, and are always open to a discussion on potential solutions to new ideas.

Kim Carmyllie
Practice Manager (Partner)
Price Slater Gawne Solicitors

30 August 2024
Unprompted review
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Reply from etiCloud

Dear Kim,

Thank you so much for your review and for sharing your experience of our service. We are thrilled to hear that you had a positive experience!

Your feedback is incredibly valuable to us, and it’s wonderful to know that our team was able to meet your expectations. We strive to provide top-notch service and support, and your kind words are a great encouragement to us.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

etiCloud

Rated 5 out of 5 stars

ETI Cloud - A great partnership for our legal practice

We are a solicitor in the heart of Sheffield's legal quarter and have been in practice for over 100 years. We had our own way of doing things and took the momentous step to get rid of our on site, expensive to maintain servers, changing for a hosted desktop. After much research we decided to team with ETI Cloud. Much preparation work was done and to single out Paul in our on-boarding stage who was empathetic and knowledgeable. The day of "going live" arrived and after planning on no work going out of the office for 3-5 days whilst we got used to the "new system" we were greatly surprised that everyone came in on the Monday morning logged on and started working. No drama, we were working, printing, remote people were remote working, office people were office working. We would not have been able to recruit the caliber of new team members we have now without offering hybrid working. Ongoing when we have a question or issue ETI's helpdesk deal with it, and sort out efficiently. We get regular update meeting by Mike, who is honest and informative. Going forward we have a team behind us and supporting our practice on what is the best practice for us and where we should be with regards to security, safeguarding etc. They reassure and support our practice

8 August 2024
Unprompted review
etiCloud logo

Reply from etiCloud

Dear Neil,

Thank you so much for your review and for sharing your experience of our service. We are thrilled to hear that you had a positive experience!

Your feedback is incredibly valuable to us, and it’s wonderful to know that our team was able to meet your expectations. We strive to provide top-notch service and support, and your kind words are a great encouragement to us.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

etiCloud

Rated 5 out of 5 stars

Excellent Transfer & Support

We transferred our desktop to etiCloud from our previous provider in August 2023. As our previous provider was being difficult to say the least in assisting with the transfer of data etiCloud were very innovative in ensuring that the data was transferred as smoothly as possible. GoLive day went even better than expected and we have been delighted with the support provided by etiCloud over the past 12 months. We look forward to continuing and developing our relationship with etiCloud in the years to come.
Derek Alman,
HH Solicitors.

31 August 2023
Unprompted review
etiCloud logo

Reply from etiCloud

Dear Derek,

Thank you so much for your review and for sharing your experience of our service. We are thrilled to hear that you had a positive experience!

Your feedback is incredibly valuable to us, and it’s wonderful to know that our team was able to meet your expectations. We strive to provide top-notch service and support, and your kind words are a great encouragement to us.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

etiCloud

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