EV Cable Shop Reviews 

632
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and prompt delivery, often receiving their orders quickly. Many consumers highlight the excellent quality of the cables and products, noting their durability and effective performance. People also appreciate the ease of ordering through a clear website and the overall helpfulness provided. However, some customers also noted issues with delivery, including initial delays or packages not arriving as expected. A few other people mentioned not receiving all items, specifically ordered storage bags. Additionally, some reviewers had concerns regarding product specifics, such as cable thickness or advertised compatibility.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt and quick delivery... See more

Product

Users describe positive interactions with product, consistently praising its quality, durability, and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as having a real feel of... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and fantastic service... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant, I got the new transit hybrid and never came with the cable I needed to charge at home. Ford said it'll take over 2 weeks, so found EV. Called them the lady said their charging ca... See more

Rated 5 out of 5 stars

Very very efficient service. Ordered on Saturday night. The charger was delivered on Monday afternoon. Works as expected. Also liked that the site allows you to enter your car registration so you can... See more

Rated 5 out of 5 stars

Easy to locate what I needed on the website, then to check compatibility with my car. Great quality cable, works as required and was delivered fast and as they stated. Cost is more expensive than alte... See more

Rated 5 out of 5 stars

Fast delivery and a big thick cable, but very expensive for what is just a few wires wrapped in rubber. £280 for a 15m granny cable is criminal lol. And yet we're meant to believe the world want... See more


Company details

  1. Auto Parts Store

Written by the company

The UK’s leading supplier of electric vehicle charging cables for Volvo, Nissan, BMW, and all leading electric car manufacturers. EV Cable Shop supplies a wide range of EV (Electric Vehicle) charging products compatible with both residential and commercial charging stations as well as type 1 and type 2 EV charging cables that can be used with standard 3-pin sockets. Giving our customers plenty of choices when it comes to EV charging.


Contact info

4.8

Excellent

TrustScore 5 out of 5

632 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(632)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

5-Star Review for EV Cable Shop

Outstanding Customer Service and High-Quality Product!

I recently purchased an EV charging cable from EV Cable Shop, but unfortunately, the length I chose turned out to be too short for my setup. I contacted their customer service team to explain the issue and inquire about exchanging it for a longer one.

They were incredibly helpful and responsive right from the start – no hassle at all! They promptly sent me a prepaid return label, and the original item was collected the very next day. The replacement longer cable arrived shortly afterward, with fast delivery as promised.

I'm absolutely delighted with the new cable. It's of excellent build quality – sturdy, durable, and it works perfectly every time, providing reliable and efficient charging for my electric vehicle.

EV Cable Shop truly stands out for their exceptional customer service, quick resolution of issues, and top-notch products. I highly recommend them to any EV owner – you won't be disappointed!

9 December 2025
Rated 5 out of 5 stars

Easy to locate what I needed...

Easy to locate what I needed on the website, then to check compatibility with my car. Great quality cable, works as required and was delivered fast and as they stated. Cost is more expensive than alternative products, but I went quality and happy I did.

4 December 2025
Rated 5 out of 5 stars

I’d give them ten stars if I could

I’d give them ten stars if I could! These people are brilliant-the epitome of excellent customer service.
I will be looking for an appropriate site on which I can nominate them for online retailer of the year. As you’ll gather, I cannot recommend them highly enough.

17 November 2025
Unprompted review
Rated 3 out of 5 stars

Very slow charger

The price was a bit overpriced turned up within 3 working days. Upon opening the box I found just the cable and a Velcro strap holding the cable together upon unravelling the cable it was not very thick . I plugged into my outside wall electric box then plugged into my car where it came up on my car app on my phone it was charging at 5 miles per hour which a charge of 80% would take about 24 hrs .which is very slow for a charging cable .After using it for a few times I noticed that the plug was getting hot and was melting I think they need to look at there power supply going through the plug .the charger box was very easy to use not one I would be recommending to others you need to do your homework on what cables you buy

29 October 2025
Unprompted review

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