Eurosender Reviews 116

Awful! Reliability and responsibility are everything for a shipping company. In my case, Eurosender displayed a complete lack of either. My package was not collected on the agreed day. I waited at home for most of the day, before receiving an e-mail in the afternoon saying that a pick up had been attempted at 1300 but that the goods had not been packaged. In fact, no-one had even come to my address let alone seen the goods (which were packed and ready to go). On contacting Eurosender, I was given the number of the local courier and told to sort it out myself. I had to do this in the local language and was told that the next available pick up date was not until the following day, which was extremely inconvenient. On requesting that the company investigate potential dishonesty on the part of the driver, they showed no interest and told me to take up the issue myself with the courier. Reliability and responsibility are the most important characteristics of a shipping company. In my case, Eurosender showed a distinct lack of either quality.

Booked a pick-up from The Hague to Lisbon.
Payed.
So far so good.
Courier gets to my friends place and says he won't pick up as it doesn't fit in his small van and leaves.
Eurosender won't refund or give me a credit.
Eurosender allowed the booking in the first place and now won't take the blame!
170€ lost.
Unprofessional at the highest rate.

Unacceptable service.
I booked and paid for ONE suitcase to be picked up yesterday. I take a day off work, wait patiently from 9-18 and send them an e-mail to ask if anyone is coming.
At 18:00 I call the company and wait for 48 minutes for someone to pick up. A guy picks up and immediately hangs up the phone when I explain my problem.

I get a disrespectful e-mail from one of the employees saying that "Today is a holiday, we don't work on holidays, you should call DPD" as if it is somehow not their job to inform me of when my stuff can get picked up or not.
I even asked several times if this date was ok for pick up.

Now I lost a day of work, 40€ that they scammed from me and I still haven't delivered my suitcase. Thanks for nothing.

10 days waiting for a pickup . I only got mails with sorry tomorrow...sorry tomorrow. Never use it again. Made a lot of costs by waiting and no business to my cliënts. I also have claims because of having no business!
Shame on you eurosender!!

10 days and still no pick up! I have taken time away from work and lost 3 days of business when they promised pick up - this doesn't include the lost business to my partner by not receiving the parcel. They don't even give a reasonable time scale for the pick up just anytime between 9am and 6pm. The customer service is very unhelpful and just sends generic emails which always blame others - there has been no personal contact in an effort to resolve this matter.
Please please please don't use this company they couldn't find sand in a desert.................

Who stole my item? Can you explain the missing of it?