Scam website Scam website, do not purchase from them. They reply initially, then stop responding and never deliver the item or update you. Cancelled the item through their website and no refund rece... See more
Company replied
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See what reviewers are saying
Great prices, great website, BUT: If you build an online shop, this lack of updates and replies is unacceptable! I ordered a month ago, I wanted to change the helmet size and no answer whatsoever, nei... See more
Company replied
The experience was overall very good, the support staff online was very helpful and kind. I had to contact them because of a delay in the delivery of my new helmet, but it didn’t depend on them. They... See more
Company replied
SOW23/49806 6 weeks I'm waiting for 350€ refund after I waited for months for my delivery in the firs place. Made countless calls, emails and contact attempts without any response from them. They ma... See more
Company replied
Company details
Written by the company
Negozio di accessori, ricambi e boutique moto con i migliori prezzi: bauli, caschi, giacche, filtri olio, stivali, guanti motocross...
Contact info
Arquitecto Miguel Ángel Beloqui Nº12, 30007, Murcia, Spain
- (+39) 0230452800
- info@eurobikes.com
- eurobikes.it
2.4
Poor
724 reviews
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordine SOW25/496 del 6.2.25 di €45,98…
Ordine SOW25/496 del 6.2.25 di €45,98 mai spedito. Dicono di voler rimborsare ma con atteggiamento truffaldino, rinviamo la restituzione dei soldi. State alla larga!!!!!
You are liers: in the chat you said to refound me but at today I lost money and I didn't receive the products payed and bought the 6.2.25. Stay away from them, they take your money , don't send you products and only promise to refound you. DEPLORABLE CONDUCT.
18 March 2025
Unprompted review
Reply from Eurobikes
Hello, we're sorry about what happened. If you have any problems, we've provided a link to contact our customer service.
https://www.eurobikes.com/contact-us
Best regards, and sorry for the inconvenience.
Scam website
Scam website
Scam website, do not purchase from them. They reply initially, then stop responding and never deliver the item or update you. Cancelled the item through their website and no refund received. Pathetic. Reported to my bank as fraud. Reported to UK action fraud police website. Investigation opened, good luck.
12 August 2024
Unprompted review
Reply from Eurobikes
Buon pomeriggio, ci dispiace per l'accaduto, vi forniamo un link per contattare il nostro servizio clienti
https://www.eurobikes.it/contact-us
Saluti e scusate per l'inconveniente
Reply from Eurobikes
Buenas tardes, nos disculpamos por lo ocurrido, actualmente estamos viviendo un gran volumen de consultas por teléfono, email, etc. Por lo tanto, es posible que en algún momento nuestras líneas estén ocupadas y la respuesta a su correo/incidencia se retrase de alguna manera, aun así no se preocupe, estamos para ayudarle, todas las preguntas están siendo respondidas en orden de llegada, por lo que si ya has enviado un email, no te preocupes, recibirás respuesta. Pronto.
Saludos y disculpen las molestias.
Lack of responses and updates is terrible, feels like a scam
Great prices, great website, BUT: If you build an online shop, this lack of updates and replies is unacceptable! I ordered a month ago, I wanted to change the helmet size and no answer whatsoever, neither on phone or email. Very unprofessional, get more workers if you are overbooked, or else you will keep losing customers. If my refund isn't processed in the next 2 weeks I will definitely take legal actions. Absolute nightmare experience ordering from here. Cannot recommend.
6 April 2024
Unprompted review
Reply from Eurobikes
Good afternoon, we apologize for what happened, we are currently experiencing a large volume of inquiries by phone, email, etc. Therefore, it is possible that at some point our lines will be busy and the response to your email/incident may be delayed in some way, even so, don't worry, we are here to help you, all questions are being answered in order. of arrival, so if you have already sent an email, don't worry, you will receive a response. Shortly.
Greetings and sorry for the inconvenience
SOW23/49806
SOW23/49806
6 weeks I'm waiting for 350€ refund after I waited for months for my delivery in the firs place. Made countless calls, emails and contact attempts without any response from them. They made changes and erased payment history on that order on my account. Scammers. Its sickening.
I'm not the only one so please don't order anything from them.
5 April 2024
Unprompted review
Reply from Eurobikes
Buon pomeriggio, ci scusiamo per l'accaduto, al momento stiamo ricevendo un elevato volume di domande telefoniche, e-mail, ecc. quindi è possibile che ad un certo punto le nostre linee siano occupate e la risposta alla vostra e-mail/incidente possa risentirne. qualche ritardo, anche così, non preoccuparti, siamo qui per aiutarti, tutte le domande ricevono risposta in ordine di arrivo, quindi se hai già inviato un'e-mail, non preoccuparti, riceverai una risposta. in breve.
Saluti e scusate per l'inconveniente
Reply from Eurobikes
Buongiorno Nicola,
Grazie mille per la fiducia e per averci scritto una recensione.
Cordiali saluti
Very good product
Very good product
Very good experience to make the order
Very good experience with delivery service and notifications
13 September 2023
Unprompted review
Reply from Eurobikes
Good morning Giovanni,
Thank you very much for writing a review and for your confidence in our team.
Best regards
Efficienti e veloci
5 July 2023
Reply from Eurobikes
Buongiorno Saverio,
Grazie mille per averci scritto un commento e per la sua fiducia nel nostro team.
Cordiali saluti
Everything was great!
9 January 2023
Reply from Eurobikes
Buongiorno Vossel,
Grazie per la fiducia riposta nel nostro team e per aver trovato il tempo di scriverci una recensione
Cordiali saluti
Great shopping experience.
Great shopping experience.
Fast shipping for Italy, careful packaging, step-by-step communication on the status of the order.
Right price.
10 December 2022
Reply from Eurobikes
Good morning Cosimo,
Thank you very much for your time in writing a review and for your confidence in us.
We hope you enjoy your new winter gloves.
Best regards
Professional and helpful
The experience was overall very good, the support staff online was very helpful and kind. I had to contact them because of a delay in the delivery of my new helmet, but it didn’t depend on them. They had (still have) difficulties in japan, so it wasn’t Eurobikes’ fault. As soon as they received the helmet from Japan they shipped it and in a few days I received it. I recommend this website!
8 December 2022
Reply from Eurobikes
Good morning Fabrizio,
First of all, we apologise for the inconvenience caused by the delay of your order.
We really appreciate your patience and your time in writing us a review.
We hope you enjoy your new helmet
Best regards
Reply from Eurobikes
Good morning,
Thank you very much for taking the time to write a comment and for your confidence.
Best regards
Reply from Eurobikes
Good morning Giovanni,
Thank you for taking the time to write us a comment
Best regards
Well managed
Well managed, i changed the color of the product i've ordered before the shipping and the seller made no problem at all.
2 November 2022
Reply from Eurobikes
Good morning Andrea,
Thank you very much for taking the time to write us a review and for your confidence in our team.
We hope you enjoy your new helmet
Best regards
👍👍👍👌 very well.
7 November 2022
Reply from Eurobikes
Buongiorno Luc,
Grazie per aver trovato il tempo di scrivere una recensione e per la vostra fiducia
Cordiali saluti
We have received our order very fast…
We have received our order very fast and timely.
Excellent value for money.
2 November 2022
Reply from Eurobikes
Good morning Paolo,
Thank you for taking the time to write a review and for your confidence
Best regards
Delivered swiftly
The price of the engine oil was great and the items were delivered swiftly.
29 October 2022
Reply from Eurobikes
Good morning,
Thank you very much for taking the time to write a review and for your confidence
Best regards
Reply from Eurobikes
Good morning Daniel,
Thank you very much for taking the time to write a review and for your confidence in our team.
Best regards
Good products but bad support!
Time to receive information at my order to long! Above all that when I contacted you I received ve information about “quality issue”!
So, if here is a problem YOU have to notify me as soon as possible, without waiting that I call you!
7 October 2022
Reply from Eurobikes
Good morning Luca, first of all we apologise for the misunderstanding and the inconvenience caused by the incident.
Our customer service colleagues respond to all emails on a first-come, first-served basis, so it is quite normal for it to take a few days for them to get back to you.
Best regards
Very good store
Very good store, I bought a helmet for my husband, since I did not know the correct size, I bought the insurance and they quickly changed the helmet for another smaller size and now everything is perfect
we will repeat without a doubt
17 September 2021
Unprompted review
Reply from Eurobikes
Good afternoon Lida, Thank you very much for your evaluation, we are glad that your size change was easy and you are finally satisfied with the purchase at Eurobikes, we strive every day to offer the best service to our customers at the best possible price
Greetings and thank you very much for trusting Eurobikes
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