Customer service is woeful, have emailed them twice with regards to an allergy query and they’ve declined to respond. Would not use again.
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See what reviewers are saying
The quality of the product might be good, however I had no opportunity to try for more than 30 days to really assess. It says that collagen takes 4 to 6 weeks to "work", so anything below 2-3 months... See more
Company replied
My order, apparently, was misplaced though payment was taken from my account at time of order. Three weeks later, after contacting the company, I am awaiting arrival of order.
Company replied
Hi :-) I think it's a shame that it is not clearly communicated that one serving size is two-thirds of the pre-measured scoop !!! I didn't read this when I ordered the product and took a full... See more
Company replied
Company details
Written by the company
Vida Glow is designed for real, active people. Busy, messy living that doesn’t have time for superficial beauty or complicated regimes. We specialise in active beauty solutions and scientifically formulated ingestible supplements. Founded in 2014, Vida Glow’s success has been built on our hero Natural Marine Collagen range – a clinically proven peptide powder that stimulates collagen production. Our priority has always been to create powerful, effective and easy-to-adopt products. So your beauty routine works as hard as you do.
Contact info
Level 20 100 Miller St N, 2060, North Sydney, Australia
- hello@vidaglow.com
- eu.vidaglow.com
1.6
Bad
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Customer service is woeful
Customer service is woeful, have emailed them twice with regards to an allergy query and they’ve declined to respond. Would not use again.
26 July 2026
Unprompted review
Reply from VIDA GLOW
Hi Anne,
Thank you for sharing your feedback. We're so sorry to hear this has been your experience.
Our Customer Service team is unavailable over the weekend, so if your enquiry was sent recently, we're really sorry for the delay in getting back to you.
We have also searched our inbox using your full name but haven't been able to locate your enquiry to ensure it has been resolved.
As we understand your question relates to an allergy concern, we'd really like to help. Could you please email us at hello@vidaglow.com so our team can review your enquiry and assist you as quickly as possible.
Kind regards,
The Vida Glow Team
Hi :-)
Hi :-)
I think it's a shame that it is not clearly communicated that one serving size is two-thirds of the pre-measured scoop !!! I didn't read this when I ordered the product and took a full measuring spoon every day.
After the 1st can I was amazed because the month was not over yet and I made notes on the 2nd can, it was enough for 20 income.
now I'm on your website again to read it and see the information about two-thirds of the pre-measured scoop! :-(
Why don't you make the measuring spoon smaller?
Sorry, but that is totally illogical and you confuse the customer! I think it's a sales tactic and that makes it very unappealing to me.
Kindly
diana
5 February 2021
Reply from VIDA GLOW
Hi Diana, thank you so much for raising this with us. We are committed to delivering an exceptional experience, and we are very sorry to hear that your interaction did not meet expectations. We’ve sent you an email to help resolve this issue, we truly value your feedback as a loyal customer as we work to improve the customer experience.
Two stars for product quality, zero stars for customer service
The quality of the product might be good, however I had no opportunity to try for more than 30 days to really assess. It says that collagen takes 4 to 6 weeks to "work", so anything below 2-3 months of usage wouldn't yield much result. Hence, two stars.
Zero stars on customer service. The reason I couldn't try the product for more than 30 days is that apparently, their EU online shop closed abruptly. I reached out to them on Instagram to ask for details on this , as they are very active there. They post multiple stories on daily basis. I was surprised as it took them ten days to reply to my message. By that time, I had already found a suitable replacement.
19 January 2021
Reply from VIDA GLOW
Hi Alexandrina,
Thank you so much for taking the time to share this feedback. We value our customers and are committed to delivering an exceptional experience. We are very sorry to hear that your recent interaction with us did not meet expectations.
In regard to collagen efficiency, studies have shown that participants have seen results from collagen in as little as two weeks on one serving daily.
Due to the evolving COVID-19 situation throughout Europe and restrictions imposed on the movement of goods between countries, regrettably, we were forced to close the EU website until further notice. We are working hard to find a solution for our EU customers, and we are sorry for the inconvenience caused by this.
We would also like to acknowledge the frustration regarding our response time to your message and sincerely apologise for the delay in getting back to you. We are committed to doing everything we can to improve our customer service delivery. We appreciate your feedback and have taken this on board.
If you wish to talk to us further, please feel free to reach out to us at hello@vidaglow.com.
All is perfect,really recommend.
18 November 2020
Reply from VIDA GLOW
Hi Kyra, thank you so much for sharing! We highly value your lovely feedback xx
I appreciate your prompt delivery of…
I appreciate your prompt delivery of this very esteemed product.
20 October 2020
Reply from VIDA GLOW
Hi Myriam, we are so thrilled to hear that you're loving your marine collagen and your experience with the prompt delivery. Thank you so much for sharing! xx
Product itself is amazing
Product itself is amazing, packaging needs some improvement (quite unpractical opening) and european site needs some love as well. :)
20 October 2020
Reply from VIDA GLOW
Hi Maris, thank you so much for sharing this. We are so glad you're loving your products, and we appreciate the constructive feedback as we work to improve all facets of the customer experience! xx
My order was misplaced though payment…
My order, apparently, was misplaced though payment was taken from my account at time of order. Three weeks later, after contacting the company, I am awaiting arrival of order.
19 August 2019
Unprompted review
Reply from VIDA GLOW
Hi Jess,
We are so sorry you had this experience. We value our customers as the heart of our service and are committed to ensuring every experience with us is treated with care, timelines and quality. We have taken this on board and will ensure this does not happen to anyone again. If you wish to talk further, please feel free to contact us at hello@vidaglow.com. x
i have been using your products…
i have been using your products recently, and i am so pleased with your quality and service.
31 July 2019
Unprompted review
Reply from VIDA GLOW
We're so happy to hear! Continue enjoying your Vida Glow! xx
O think you can improve the information…
O think you can improve the information about the products. I took time to understand withc products have levels.
26 July 2019
Unprompted review
Reply from VIDA GLOW
Thanks so much for the feedback, Sara! We always appreciate suggestions for improvement! x
Thanks for the great product
Thanks for the great product. I use your Collagen for years now and I am having a beautiful skin and my hair is growing faster than ever. :)
29 June 2019
Unprompted review
Reply from VIDA GLOW
This is so wonderful! We are so thrilled to hear from our long-standing Vida Glowers xx
I already drink 15 days
I already drink 15 days, and i think this Vida Glow is the best collagen, you can see your change very quick
2 April 2019
Unprompted review
Reply from VIDA GLOW
Hi Xiaodan,
Thanks so much for the great review. We love that you're seeing real results! Keep it up :)
Kind Regards,
Naomi
Love this product
Love this product! It's doing a great job with my skin and my hair.
It is also great for all those who have Ibs and other gut issues. My digestion is really improved and I can tolerate now more different foods.
I mix it every morning with my yogurt and I can't taste anything unpleasant.
Start slowly with a scoop and increase gradually your daily intake. You'll be amazed by the results!
31 December 2018
Unprompted review
Reply from VIDA GLOW
Hi Chiara,
Thank you so, so much for such an amazing review! It's so great to hear how our marine collagen is not only helping your skin and hair, but also your digestion and your gut health! It makes us so happy to hear how much our marine collagen is changing your life, especially that you can now tolerate more foods! That's so exciting!
Thank you so much for your love and support. If you ever have any questions about products or inquiries please just reach out :D. We're always happy to help!
Samantha xx
Great Customer Service
With first purchase, I had some problems. After I wrote my first review their customer service Samantha contacted me, she is very kind and help me to sort out my problems. I have to try few time more to be sure of their service. The product seems not bad.
26 December 2018
Unprompted review
Reply from VIDA GLOW
Hi Lucia,
Lovely hearing from you again. I was very happy to chat with you and am very glad everything was easily resolved :)
Thank you for the kind review, we really value your feedback and appreciate you taking the time to leave a review. If I can help with anything else please feel free to reach me directly on samantha@viadglow.com.
Kindest regards,
Samantha
Kindest regards,
Samantha
It does work for me!
I purchased this product and used it for over a year to help my hair and nails. I stopped because it is costly. Then everthing went backwards! So now I have started again, It does seem to work for me.QUESTION how do I use a discount code with a standing order?
14 November 2018
Unprompted review
Reply from VIDA GLOW
Hi Suzi,
Thank you for taking the time to leave a review! I am happy to hear that you're experiencing great results using Vida Glow!
If you could please email me at hello@vidaglow.com I can discuss the discount code with you further :)
Kind regards,
Samantha xx
Love the customer service and the…
Love the customer service and the products, would love if they offered more options for delivery.
17 October 2018
Unprompted review
Reply from VIDA GLOW
Hi Liz,
Thanks so much for the review and for the feedback.
We can look into this
Kindest,
Suze
Fantastic products!
Fantastic products!
I love the personal service with fantastic products
17 October 2018
Unprompted review
Reply from VIDA GLOW
Hi Miia,
So happy that you are enjoying our products!
Suze xx
Loved the cocoa maple
Loved the cocoa maple! Great addition to my daily breakfast 💛
10 September 2018
Unprompted review
Reply from VIDA GLOW
Hi Natalia,
Thanks for the review! We love the taste of Beauty Skin and we're so glad you do too!
Sam xx
CHANGING
After 4 vida glow my hair has growing out more than before and my nails more soomth than before. I can see all those changes!
22 August 2018
Unprompted review
Reply from VIDA GLOW
Hi Mian,
Thanks so much for getting in touch with us at Vida Glow and we are so happy that you are seeing results with our products :)
Suze xx
Love Love Love!!
So happy this wonderful company is in Europe, their products are second to none and I always receive the products quickly
26 May 2018
Unprompted review
Reply from VIDA GLOW
Hi Ariel,
We are so happy that you are LOVING our products.
xx
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