Well you delivered me one part of my order and lost another one but in a way you are good eshop. Maybe better customer service like accesibility otherwise the help was amazing.
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Review summary
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Reviews shaping this summary
The items are great quality, as expected, but I believed the charger would have EU plug by default, and I was dissapointed that I could not order power banks.
Whether it is a cable, an adapter, or a more complex electronic device, my experience with UGREEN products has been consistently positive. I appreciate their sturdy construction and thoughtful de... See more
Great overall. Ease of ordering and with payment options. The item arrived in prime condition and works seamlessly. Matched the description. The actual weight is rather felt, but it is high output G... See more
Company details
- Electronics Store
- also in
- Cell Phone Accessory Store
- Computer Accessories Store
- Electronics Accessories Wholesaler
About UGREEN EU
Written by the company
UGREEN is where technology meets everyday life.
UGREEN is a technology-driven consumer electronics brand built around one simple belief: great products should be designed around real user needs.
Guided by R&D, product design, and continuous user feedback, we create practical tech solutions that make everyday digital life easier, faster, and more reliable. Our product range covers chargers, power banks, USB-C hubs, docking stations, cables, adapters, storage solutions, and smart accessories for work, travel, home, and professional setups.
We are trusted by users around the world because we focus not only on performance, but also on long-term reliability, thoughtful design, and everyday usability. From product development to after-sales support, our goal is to deliver technology that feels useful, dependable, and easy to choose.
Whether you are upgrading your workspace, powering your devices on the go, or building a cleaner digital setup, UGREEN is here to help you stay connected with confidence.
200M+
Global Users
|
1950+
Patents
|
180+
Countries
|
50+
Product Design Awards
|
Why shop with UGREEN
Fast 2-5 day delivery on all orders
30-Day Worry-Free Trial
2-Year Product Warranty
Technology designed around real life
Written by the company
- Built for the way you charge, connect, and create
- At UGREEN, we design practical tech solutions around real user needs. From fast chargers and power banks to USB-C hubs, docking stations, cables, and smart accessories, our products are built to make everyday digital life easier, more reliable, and more connected.
30-Day Worry-Free Returns
Fast delivery, 2-year warranty, and a support team that's always here to help.
We want every customer to feel confident before and after purchase. That's why orders from our official store are supported by a 30-day return policy, reliable delivery service, and a 2-year product warranty.
Contact info
40549, Düsseldorf, Germany
- +1(888)820-8830
- service.eu@ugreen.com
- eu.ugreen.com
Nexode & MagFlow Air Editions
4.4
Excellent
960 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality products
The delivery was prompt. The product is exactly as presented and it seems of good quality
6 August 2026
A manufacturer with excellent products and services
A manufacturer with excellent and reliable product. Always had good experiences so far with this supplier.
13 August 2026
I bought many product from Ugreen
I bought many product from Ugreen, all of them with good quality and 100% recommend
5 August 2026
I didn't get my package
5 August 2026
Reply from UGREEN EU
Dear,
We're sorry to hear that you have not received your package.
We understand how frustrating it is when an order does not arrive as expected. We sincerely regret the inconvenience this has caused.
If you still need assistance with your order, please don't hesitate to contact our support team. We'll be happy to check the shipment status and assist you further.
Thank you for taking the time to share your experience.
Loving the Brand and Products
I have come to really enjoy UGREEN products as the years go by because their quality/design/price relation really stands out from the competition.
27 July 2026
Perfect!!!!!!
11 August 2026
Quick delivery
Quick delivery, no problems with packaging or the product. Only gripe is that the magsafe power bank's magnet is not strong enough.
10 August 2026
Reply from UGREEN EU
Dear,
We're sorry to hear that you have neither received your order nor received your refund.
We understand how frustrating and concerning this situation must be. We sincerely regret the inconvenience this has caused.
If this issue has not yet been resolved, please don't hesitate to contact our support team with your order details. We'll be happy to review your case and assist you with both the shipment and refund.
Thank you for taking the time to share your experience.
So far zero as after 11 days I still…
So far zero as after 11 days I still haven’t received the ordered product.
8 August 2026
Reply from UGREEN EU
Dear,
We're sorry to hear that you are still waiting for your order.
We understand how frustrating it is to wait 11 days without receiving the product you ordered. We sincerely regret the delay and inconvenience this has caused.
Your feedback regarding the delivery delay has been noted and will be shared with the relevant team for review.
If you still need assistance with your order, please don't hesitate to contact our support team. We'll be happy to check the latest status of your shipment and assist you further.
Thank you for taking the time to share your experience.
It is fast and looks nice
It is fast and looks nice, however the roll weighs a bit too much, so it always hangs downwards
7 August 2026
Delivery time
Delivery time, package ordered 12 days ago, still waiting for delivery (package not moving for the last 6 days in zagreb)
7 August 2026
Reply from UGREEN EU
Dear,
We're sorry to hear that your order has been delayed.
Your feedback regarding the delivery delay has been noted and will be shared with the relevant team for review.
If you still need assistance with your order, please don't hesitate to contact our support team. We'll be happy to check the latest shipment status and assist you further.
Thank you for taking the time to share your experience.
Great chargers, cables and powerbank
Everything arrived on time and worked excellently. At least until one of the chargers burnt after using a bad travel adapter, however not ugreens fault. Their products have been excellent so far.
31 July 2026
Reliable and fast shipping
31 July 2026
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