Eu.Hinomi.co Reviews 10

I paid for an x2 pro on Sunday 2nd November, then they told me it was out of stock. They told me it would ship to me on 8th December when back in stock and I was a priority. When I contacted them on the 9th and explained I was expecting an email confirmation of shipping, they said it will be shipped on 10th December and I will receive shipping confirmation by email. Again, I received nothing. Very disappointed with the service. Now I just want my money back. Joke company, this is not how you should treat customers. If it contract changes, you should be letting me know

I never give 5 stars because there is always room for improvements. This company with the products they sell, deserve a 4.5 rating. Wrt. Hinomi H1 Classic V3, great product. adjustable in many ways, love the angle you can laid back and relax (146 degrees recline), and no more backpain for me since using this chair. My experience with Customer service team is also good. Your questions to the support will be answered within an acceptable time.
Now awaiting for a V2 headrest for my H1 classic V3 (new product, available soon). I will for sure order another chair for my wife. Overall, I am a very satisfied customer and they are stored in my favorites now.
Thank You Hinomi.

Really good quality, my back is thankfull

I preordered the chair back in September 2023. I didn’t know the brand, but I thought I would take a chance, and back something cool, as I liked what they were saying on their website. BIG MISTAKE, as Hinomi is yet another company that will take your money and run, while leaving you with a product that does not work.

I bought the H1 Pro, as soon as i got it, i felt something was wrong, the neck support was unusable - there is no way you can adjust it, so it actually works - but as it was ordered online, i didn’t want to try and pack it back down and send it across europe, i thought i would give it a try for a while to see if i would get used to it. I soon realized nope the product is simply faulty.

A few months after Hinomi rushed out a version 2 - they claim the version 1 was not faulty, but funnily enough the version two has a brand new neck rest design (as the major change).

They leave the early adopters who took a chance on them, with a chair that is not working correctly, but thats just too bad for us right? They do not want to send a replacement, or fix what is broken.

So all in all, just remember what kind of company you are dealing with, when thinking about ordering something from them. Is this the kind of corporation you want to support? One who is greedy and does not take care of the customers who take a chance on them? hmm… I obviously won’t be buying or recommending this company to anyone.
ORDER EU#1700

Very comfortable chair, easy to handle. I'd recommend it for anyone who does a lot of office work !