Etsy Reviews 

It has been a nightmare getting information about my order placed in November 2025
Got Visa involved and then received email from Etsy which does not accept my replies??
1st email stated order despatched
2nd email stated it wasn't but they had to state that

#Thank you so much for your understanding regarding the delay with your order. To prevent the order becoming overdue we have had to mark it as shipped#

Been dealing with this since Early January 2026
Item Ordered in November 2025

I had difficulty in finding a new handle for my Axe. Etsy had one albeit expensive at £28.25. However I needed it urgently so I ordered it. Then the price was massively increased by shipping costs of£27.34 and tax of £11.12 making my Axe handle £66.71! Stupidly I proceeded. Delivery was awful. Ordered 14th Dec delivery after Christmas.Then yesterday I got a bill from Fedex for customs duty and administration of a further £13.38 making the overall cost of this handle £80. Etsy never explained all these extra costs or that the product was coming from Poland. Never trade with this dreadful company. They are not open and up front and their service is awful. I subsequently found an alternative supplier and acquired an American Hickory handle (far superior) for less than £20!.

Easy, aka a poor quality Chinese marketplace. Absolute joke

I was very disappointed by the seller reactly to my question aggressively and said I am purely looking for trouble. Even if after I explained myself, the seller still decided to ignor my question and refund me by their own side when I still want to keep the item to be delivered.

Purchased a teal wool rug from Etsy which is excellent quality purchased at a sale price. Took a little while to arrive but I highly recommend this rug. It’s serviceable and I’m sure will stand the test of time. Thank you to the seller for this service .

It used to be quite good. Now I'm just a wallet and not a customer. Getting delivery tracking information is almost impossible; I get RM track numbers that don't track because sellers don't want to pay for more than track info that only tells them that the item has been delivered -no use to me. I refuse to miss work and other obligations to wait in for days; likely any parcels left outside my door will be nicked, and I'll be requesting a refund or replacement. And dispatch, that's another slow process, when the small business owner decides to stroll down to the Post Office or wherever. The quality of items I've bought (and returned) is very poor; much of it has been cheap job lots bought by a small business, divided up, and sold as one or a few. Too much aggro.

I ordered a faux plant from a company on Etsy. The Item was $29.40. They instantly charged me (with shipping) $233.52. I call that criminal. Etsy has done nothing about it.

Abolutely terrible support, I'm not waiting 6 days for you to wake up from sleep and fix my account Candice.

I purchased an Etsy gift card, but the recipient was unable to use it at all. Customer service was extremely unhelpful — even after escalating the issue all the way to the CEO’s office. They eventually agreed to issue a refund, but I still haven’t received it. At this point, I’ll have to approach my credit card provider with all the correspondence as evidence and initiate a chargeback. Very disappointing experience, and I would strongly caution others against buying Etsy gift cards.

In the past I have bought many items through etsy & was very happy but lately each product i have bought at high prices only for the products to be nothing like advertised & below standard & not satisfactorily resolved either .

Order a 3 feeder dog bowl I admit I did order the wrong size first time around and I was issued a refund were the refund went to etsey credit so I placed the order again for the guy who makes these to cancel it again he so rude and arrogant I will never order from
Him again and he made me 3 in total but he will never get a penny of my money again very awful experience

I contacted Etsy as an item received was so different from the one advertised. Etsy customer service were very helpful. Their response was fast and after reviewing the case, issued me with a refund. My message to sellers is that scams won't be tolerated by Etsy.

Ordered an item as a birthday present for my wife. Delivery was meant to be by 15th December. When it didn't arrive Etsy immediately gave me a refund. The seller was no longer selling on Etsy (a scam seller l guess). Why do I suddenly get a message that the item was delivered on 01/01/26 at 4.49pm? I'm posting this review at 9.58am, so clearly a blatant lie. I appreciated the quick refund, but why announce to me that it's been delivered when clearly it hasn't.

My New Years resolution is to avoid Etsy like the plague. They treat sellers appallingly and are only interested in the big sellers. Gone is the old Etsy that was for handmade items, made by people at home. They have become another Amazon. Lots of cheap tat that many sellers pass off as handmade and charge 3 or 4 times the price. You can see many of the items on the cheap sites from China. Home workers who spend hours making items are pushed to the bottom of the search. They charge a lot in fees and there is little contact if you need help and if they do reply its AI generated. Silverman has ruined this site. I have been a seller for over 14 yrs but it means nothing to Etsy, they are just interested in taking your money. Etsy Ads are a scam and the clicks are generated by bots to make it look like you are getting views. Unless you are a company then I would avoid it. They are not interested in small sellers. Its a shame as there are many many good sellers who have been on there a long time but they have been pushed to one side by the big businesses.

Etsy is not what it used to be. Used to be genuine small businesses who I loved to support. Now, even when selecting local businesses they still always turn out to be from abroad and just ‘ship’ from the UK. I have made multiple purchases where the item has just not arrived. I am constantly having to chase items or request refunds when it turns out I have been scammed. Such a shame for genuine sellers but I will now be looking elsewhere. Don’t waste your time and money.

I bought a necklace and it was tiny compared to the photo so I sent it back to the address Etsy gave me and I have never received a refund.
Customer service is very bad despite asking them on many occasions they continue to ignore me

Can’t access my account despite numerous password reset requests. customer service don’t reply to emails. Cant locate an order placed weeks ago. Nightmare experience.

Etsy emailed me on 22nd December requesting I confirm my Government ID with them with a threat of account closure on that day if I did not comply. This is despite having been with them for over seven years and with no outstanding issues with problems being highlighted. I sent my documents through straight away but my account remains frozen after 4 days at what is undoubtedly the busiest time of year with people on holiday. This is a truly terrible and shocking situation and a throughly despicable way to treat customers, especially as I have done nothing to raise concern. Why would a company operate to a days notice? It makes you think they’ve transgressed the law in some way and are desperately trying to put it right at the expense of the people who grew their business in the first place. This is yet another blow from a company who simply do not care about their users and I would honestly advise against signing up if you are new to Etsy. Despite their sell of ‘keeping commerce human’ this couldn’t be further from the truth and is in fact a faceless corporate hellscape with no customer facing support as far as I can ascertain.

I have used Etsy UK for years and have always been very happy with the sellers and their products. After this Christmas, though, my opinion on Etsy has really changed. I bought 2 items, from 2 different sellers on Etsy: a personalised Christmas ornament and a K-Pop Demon Hunters hoodie.

The Christmas ornament that arrived looked very cheap and not like the ones in the seller's photos - which, now upon reflection, are probably enhanced with AI. I paid £17 for an ornament which was just very cheap and of poor quality. The seller only had good reviews, though many were repeated. I left the seller a bad review, and they contacted me shortly after, offering a 30% refund only if I changed the customer service star rating of my review. Although the seller of this shop was apparently UK-based, I don't think they actually are.

The hoodie I bought was advertised as a sweatshirt, and I paid almost £30 for it. What arrived was a thin, cotton, hooded top, which was definitely not sweatshirt material. The K-Pop image was great and the colour of the hoodie was ideal, but I was under the impression I was getting a jumper, not a top. I've also left this seller a bad review, and have noticed they've shut down their Etsy shop, which is suspicious.

Both of these Christmas gift purchases have really changed my opinion on Etsy, which is a real shame considering how long I've used the website and how satisfied a customer I've been up to this point. I'm very hesitant to use it in the future given these experiences, and I'm looking for other similar websites that haven't been overrun by mass produced, poorly made products, and sellers that use AI.

I have been let down on a second purchase from 2 different sellers. Despite sending messages have not had any replies. The second purchase I have been issued an Etsy gift voucher - I do not want a gift voucher I want a refund. Impossible to actually get any proper customer service. Both were gifts for Christmas ordered in plenty of time. Totally let down!