ETravelSim - Travel eSIM Reviews 

754
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being easy to set up and activate, with many highlighting the immediate functionality upon arrival in their destination. The data service is generally reliable and provides good coverage, making it a hassle-free experience for most users. Reviewers also frequently commend the customer service for being very kind, efficient, and responsive, often resolving issues quickly and ensuring client satisfaction. However, some people were dissatisfied with the product, reporting issues with eSIM activation codes being invalid or the service not working at all in certain regions. A few other people also felt that customer support was unhelpful, providing generic responses or being dismissive of their problems, leading to frustration and disappointment.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the hassle-free, reliable,... See more

Product

Customers consistently note ambiguous experiences with product, with many reporting that the eSIMs worked... See more

Customer service

Customers had positive experiences with customer service, often praising the prompt, efficient, and friendly... See more

User experience

Users describe positive interactions with user experience, highlighting the ease and speed of setup and... See more

Website

People report ambiguous experiences with the website, with some finding it easy to use for purchases and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to set up this travel sim, we chose the 30 day plans with unlimited calls as we were travelling through several states here in the USA. The sims worked as soon as we landed from the UK which w... See more

Company replied

Rated 5 out of 5 stars

I,ve purchased the Antalya Turkey TraveleSim from ETravel.com second time. On both occasions the esim coverage and reception were very good. I got 10GB esim because I was there for one week a... See more

Company replied

Rated 5 out of 5 stars

For the second time I’m user from etravelsim: travelling in Turkey. It’s very easy to buy online& Install with QR Code; less dann 3 minutes. After landing I need to drive quickly -with navigator... See more

Company replied

Rated 5 out of 5 stars

It's great that you can choose a product providing internet access in both Canada and USA. It's esas to install. Remember, when the phone asks for a PIN code, press 0000. eTravel SIM is a lot cheaper... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service
  5. Travel Aggregator

Written by the company

ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.


Contact info

4.0

Great

TrustScore 4 out of 5

754 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(754)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

I had until now 2 great experiences with Etravelsim. In December 2024 in New York and in Mai/June in Italy. So, on my next trip I will make another experience with it on Finland and for sure to any other trip Etravelsim will accompany me!
I just fully recommend this company for your joyful Journey.

24 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Marcia Bueno, We are glad to hear about your experience. Your recommendation is highly appreciated. We would love to serve you with our seamless eSIM services on your future travel to Finland.

Regards,
Team ETravelSim

Rated 5 out of 5 stars

Super helpful.

Super helpful.
Fast internet. I made a mistake and they were able to solve my problem

9 June 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Marwa Parwani, thank you for posting 5 star rating to our services. We are glad to hear that our customer care team had attended your complaint promptly and solved the issue.

Regards,
Team ETravelSim

Rated 5 out of 5 stars

unlimited

When I travel , its always for a short time , but I need my Data, to communicate , to find location , to do searches etc etc , most provider never have a short period unlimited , untill someone told me about etravelsim, i got a 7 days unlimited Package that worked excellent for me , and i didn't have to top up like in the past .

23 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Roshan Dookie, Thank you so much for posting the review for our services. We are thrilled to hear about your experience with our eSIMs.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Morocco Trip

When I arrived in Marrakesh I realised I could not use my normal data package s Someone in my group’s recommended ESIM so I went online & followed instructions. All seemed straightforward & not expensive & meant I did not need to worry about using up too much data

29 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Lesley McKinlay, thank you for posting the review for our eSIM services. We are glad to know that you are enjoying the eSIM services on your trip on the go.

We remain at your disposal if you need help from us.

Team eTravelSIM

Rated 1 out of 5 stars

I purchased an Unlimited data plan from…


I purchased an Unlimited data plan from ETravelSim because I expected it to offer the best possible network and speed while traveling. I specifically chose this option because I rely on high-speed internet during my vacation. However, after just one hour of normal use, my connection slowed down so much that even basic websites wouldn’t load properly.

When I contacted customer support, they told me I had used up my daily high-speed limit – something that was never mentioned when I purchased the Unlimited plan. This makes no sense at all and is highly misleading. Unlimited should mean exactly that: no limits.

I would not recommend this service to anyone who needs reliable internet while traveling.

1 June 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi, Apologies for the inconvenience caused. We would request you to kindly share your order number wtih us. We will investigate it and get back to you with the resolution.

Update: We are awaiting the order details from you

Team eTravelSIM

Rated 5 out of 5 stars

Very quick support

I use it for the first time and is works very well. I had a question on my data amount and the answer came really quickly.

29 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Michael Schurmann, thank you for posting the review for us. we are thrilled to hear about your experience with our team.

Team eTravelSIM

Rated 5 out of 5 stars

Great service and customer care

Great service and customer care! I will use their services and esum again in the future!

29 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Nirajan Thapa, thank you for giving us 5 rating to our eSIM services. We are glad to hear about your experience.

Team eTravelSIM

Rated 5 out of 5 stars

Satisfied Customer

This is the second time I’ve used this app. This 2nd time I had a problem but customer service resolved it easily. Thank you for the efficient service. I highly recommend this sim service

29 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Mayi Lopa, thank you for giving us 5 stars rating. We are glad to hear about your experience and would love to serve you in the future.

Team eTravelSIM

Rated 5 out of 5 stars

Great prices

Great prices, great coverage will use them again when traveling

28 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Manjit, thank you for sharing your experience. We are glad to hear about your experience and would love to serve you in the future.

Thanks
Team eTravelSIM

Rated 1 out of 5 stars

Bought a Unlimited Data Plan for Turkey…

Bought a Unlimited Data Plan for Turkey and the esim is not usable at all. Did some light browsing and it doesn’t load up any websites even after 10 Minutes of loading time. Etravelsim says it’s fair use policy and I don’t have any high speed data anymore which wasn’t stated anywhere on the website except that the plan is unlimited. Customer service is very unprofessional and bad. Also non of the stated carriers does work only Telecom which has bad service

26 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Kursat, At the outset, please accept our apologies for account of the inconvenience caused to you. The unlimited packs are created with the fair usage policy by the network providers. Its written on the product page well.

Thank you
Team eTravelSIM

Rated 1 out of 5 stars

NOT WORTH IT!!! ABSOLUTE SCAM!!

I purchased this with the thought that I will have unlimited data, HOWEVER there is a secret ‘fair usage’ that they do not inform you about until you start having issues with the sim- the fair usage means that you have 4GB a day… but I have supposedly unlimited data so why would I have a limit on my internet. Absolute scam totally not worth the money £22 spent to have a 4GB limit … HORRIBLE. It’s a scam DO NOT BUY!!!!!!

25 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear ESS POO, Apologies for the inconvenience caused. Our unlimited plans are created with the fair usage policy and this is written on the product description as well.

Let us check check your case and get back to you.

Team eTravelSIM

Rated 1 out of 5 stars

Very bad and do not buy SCAM 🚨🚨🚨…

internet worked barley and in random times and places i asked them about this and said my internet was very bad and didn’t work in a lot of places once i did this they said to me you have limited data in a day and have ran out they did not inform me about any of this and if they did it would’ve been acceptable but they didn’t tell me about any limit and after that i asked for a refund they said to me i can only refund for what you have used and to me it sounds like that doesn’t make sense as it’s suppose to be unlimited and i think i just for scammed out of 21 pounds and i thought it was a trustable source but there reviews are very mixed whereas there is good reviews but in my dearest opinion they are all bots as this is a big fat scam and i will not be suggesting this to any friends or anything as its a waste of money and with a limit and i bought this on the 23rd didn’t use it until the 24th and it barley gave me any time also after 8pm it completely shut off for me

23 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Paulina, Apologies for the inconvenience caused. Our unlimited plans are created with the fair usage policy and this is written on the product description as well.

Let us check check your case and get back to you.

Team eTravelSIM

Rated 1 out of 5 stars

SCAM!!!!!!! ALERT!!!!!!!!!

Internet did not work, only rarely. When I contacted them they suddenly introduced me to the fact that the data is NOT unlimited but rather 4GB a day which I was not told about whilst I was purchasing, it is a SCAM, and once I asked for a refund they said I can only get refunded what I have not used which makes no sense as it is meant to be 'unlimited’

26 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Suzi, Apologies for the inconvenience caused. Our unlimited plans are created with the fair usage policy and this is written on the product description as well.

Let us check check your case and get back to you.

Team eTravelSIM

Rated 1 out of 5 stars

Terrible experience with eTravel DIM

Terrible experience with eTravelSIM. The internet kept cutting out constantly, making it completely unreliable. On top of that, there's a daily limit of just 4GB, which runs out ridiculously fast — and once it's gone, the connection becomes almost unusable. Definitely not worth the money. I paid for UNLIMITED INTERNET WHILE ON HOLIDAYS, NOT FOR 4GB A DAY. If i was aware of that o would never have purchased from Etravel sim.Would not recommend if you need stable internet while traveling.I wish I did more research before buying Limited 4gb "unlimited " internet.

25 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Paulina, Apologies for the inconvenience caused. Our unlimited plans are created with the fair usage policy and this is written on the product description as well.

Let us check check your case and get back to you.

Team eTravelSIM

Rated 1 out of 5 stars

Pants

Been trying all day to get my esim to work, I've used others with no problem but the qr code won't scan properly, I can't activate the esim and the help desk hasn't messaged or emailed me back.

24 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi, Apologies for the inconvenience caused. We are looking into and get back to you shorlty.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Good deal

Good deal
Good value for money. This should be advertised more at the airport (Agadir) so people can purchase a safe alternative.i got aggressively panhandled at the airport and threatened the sellers with the police , searched online and got this deal. had a good signal coverage throughout the holiday. Thankyou

17 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Paddy Moran, Thank you for posting the review for our services. We are glad to hear about your experience with our eSIM.

Team eTravelSIM

Rated 1 out of 5 stars

If you value you safety while roaming then do not use!

Fraudulent company that deletes all the negative comments from disgruntled customers on their facebook page! When i went to write a review there was 5 comments on their latest facebook post. 30 minutes later all comments vanished including mine! Purchased what was supposed to be a 7 day unlimited data plan. Halfway through the first day the Internet went very slow to the point it was unusable leaving me stranded in the middle of Morocco with data, no way to find my way back to my hotel. unable to send or receive WhatsApp due to the unbelievably slow connection. They have hidden conditions that will leave you stranded in the middle of a country with no data. Customer Support is non existent when finally getting a reply they informed me that I had used 4gb of data and that I will now have reduced speed (speed that is not usable in any case not even to make a WhatsApp call). I informed them of my issue and that I didn't understand how I had used 4gb already! When checking my data usage I had actually only used 1.5gb. DO NOT USE IF YOU WANT TO ACTUALLY RELY ON YOUR DATA WHILE IN ANOTHER COUNTRY.

21 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Thomas Cookson, At the outset, please accept our apologies for account of the inconvenience caused to you. The unlimited packs are created with the fair usage policy by the network providers. We are infernally checking these cases and will get back to you.

Thank you!

Rated 5 out of 5 stars

helpful customer service after they…

helpful customer service after they refunded me for accidentally buying the wrong esims, used whatsapp to contact them was hassle free will be using again in the future

21 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Dan Jep, Thank you for posting the review for our services. Our priority is to resolve the customer's request/complaint promptly and to provide with hassle free services.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Purchased 2 eSIMs

Friendly and polite Customer service, resolved my issue.

20 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Adil, WE are thrilled to hear about your feedback for our services.

Thank you so much for the 5 star rating

Team eTravelSIM

Rated 5 out of 5 stars

Reliable eSim.

Have used this service twice - once in Hong Kong and then in Sweden. No trouble connecting once I arrived in the country and had not encountered any problems throughout each stay.
Will use again and fully recommend them as they seem very efficient and reliable!

19 May 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Peaches We are thrilled to know that you found our eSIM services reliable and you recommend our eSIMs to others.

Thank you for sharing your experience.

Team eTravelSIM

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