ETravelSim - Travel eSIM Reviews 

761
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers had a great experience with this company. Customers consistently praise the ease of setting up and installing the eSIMs, noting the quick and straightforward process. Many found the service to be reliable and consistent, with data working well as promised. Reviewers also appreciate the clear and flexible plans, contributing to a very positive overall user experience. However, some people experienced issues where the product stopped working unexpectedly or did not function at all. A few other people also felt that customer service was unsatisfactory, mentioning slow or non-existent responses, and receiving generic or unhelpful replies.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the hassle-free and reliable... See more

Product

Consumers find the product to be ambiguous, with some experiencing significant issues such as being charged... See more

Customer service

People report ambiguous experiences with customer service, with many praising the prompt, friendly, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the eSIM easy to use and set up,... See more

Response time

Customers had ambiguous experiences with response times, with many reviewers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to set up this travel sim, we chose the 30 day plans with unlimited calls as we were travelling through several states here in the USA. The sims worked as soon as we landed from the UK which w... See more

Company replied

Rated 5 out of 5 stars

I,ve purchased the Antalya Turkey TraveleSim from ETravel.com second time. On both occasions the esim coverage and reception were very good. I got 10GB esim because I was there for one week a... See more

Company replied

Rated 5 out of 5 stars

For the second time I’m user from etravelsim: travelling in Turkey. It’s very easy to buy online& Install with QR Code; less dann 3 minutes. After landing I need to drive quickly -with navigator... See more

Company replied

Rated 5 out of 5 stars

It's great that you can choose a product providing internet access in both Canada and USA. It's esas to install. Remember, when the phone asks for a PIN code, press 0000. eTravel SIM is a lot cheaper... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service
  5. Travel Aggregator

Written by the company

ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.


Contact info

4.0

Great

TrustScore 4 out of 5

761 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(761)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

US Data/Call ESIM

Decided to try ESIM for US holiday and this company had the best price and reviews so opted for them for a data/call package.
Ordering and installing on iPhone 14 was so easy and as soon as landed I activated the ESIM and get a US number and 5G almost immediately.
Had two weeks of hassle free reliable service - so impressed and highly recommend.

20 April 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Michael Fewkes, Thank you for providing a five-star rating for our services. We are pleased to hear that you recommend us for our competitive pricing, easy installation, and immediate activation.

We look forward to serving you again on your future travels with our hassle-free eSIM services.

Thank you,
Team eTravelSIM

Rated 5 out of 5 stars

eTravel Sim is highly recommended for…

eTravel Sim is highly recommended for all travelers worldwide, with exceptional services and 24 hour costumer services for any internet connection issue. Next on my travel, ill always carry my etravel sim where ever i go. kampi!

27 April 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Robert Tan, We would like to thank you for taking the time to giving 5 star rating. We are pleased to hear that you were satisfied with our services and that your experience with our customer service team met your expectations.

Your recommendation is truly appreciated and serves as a great encouragement to our staff. We look forward to the opportunity to serve you again in the future.

Thank you,
Team eTravelSIM

Rated 1 out of 5 stars

Very poor customer service

My husband paid for an eSIM and has never received email confirmation. We have been contacting customer services for the past three days and have had no help, apart from one time when I got through to someone via the app chat and sent them a screenshot of the payment and they said they would come back to me in an hour. That was two days ago

24 April 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Jane Glynn, Apologies for the trouble you faced. We would request you to kindly share your email id so that we can investigate it and contact you with the resolution.

Thanks,
Team eTravelSIM

Rated 5 out of 5 stars

Easy to install

Easy to install, worked instantly. The data stopped working for me a few times but after restarting my phone, it worked again.

3 April 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Caroline Wroblewska, Thank you for the 5 star rating regarding our services. We are please to know that you found our eSIM services good and satisfactory.

Thank you,
Team eTravelSIM

Rated 5 out of 5 stars

It was easy to set up

It was easy to set up. It worked perfectly.

9 April 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi, Thank you for your kind words and for giving us a 5-star rating. We are pleased to know that you had such a positive experience and enjoyed seamless connectivity with our eSIM during trip.

Team eTravelSIM

Rated 5 out of 5 stars

Greate service platform

Greate service platform

23 April 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Tushar Chaudhari, Thank you very much for posting a 5 star rating regarding our services. We are truly glad to hear that you found our eSIM services good and satisfactory.

Positive feedback like yours is greatly appreciated and helps our team continue to provide high-quality connectivity solutions. We look forward to serving you again during your future travels.

Thank you,
Team eTravelSIM

Rated 5 out of 5 stars

Good service

Good service

23 April 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Tushar Chaudhari, Thank you very much for posting a 5 star rating regarding our services. We are truly glad to hear that you found our eSIM services good and satisfactory.

Positive feedback like yours is greatly appreciated and helps our team continue to provide high-quality connectivity solutions. We look forward to serving you again during your future travels.

Thank you,
Team eTravelSIM

Rated 5 out of 5 stars

Great coverage

Great coverage, great customer service. Would recommend and use this service again.

11 April 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Aartie Mahase-Singh, Thank you very much for providing us with a five-star rating. We are delighted to hear that our eSIM services met your expectations, particularly regarding our network coverage.

Your recommendation is highly appreciated, as it helps us continue to provide high-quality service to all our customers.

Thank you,
Team eTravelSIM

Rated 5 out of 5 stars

Great Provider!

I bought several eSim with this company and everything went great! I’ve been in Serbia and Turkey more than once during those past 3 years and tried different type of eSim. They are very trustworthy. I had a problem just once, but the customer care service was very kind and efficient and solved it in a very short time.
Also excellent value for money

27 March 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Kai, We are very glad to know about your feedback with your eSIM services. It is great to hear that your query was attended to promptly and resolved quickly to your satisfaction.

We would love the opportunity to provide you with our excellent eSIM services for your future trips.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Best provider one could want!!

Best provider one could want!!! I don’t know any other provider you would email on a Sunday and solve your issue immediately. Didn’t even think that was possible. I think this says it all.

5 April 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Neil Go, We are very pleased to receive your positive feedback regarding your recent experience with our customer care team. It is great to hear that your query was attended to promptly and resolved quickly to your satisfaction.

We would love the opportunity to provide you with our best-in-class eSIM services for your future travels.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Easy to use

Easy to use, and good priced ESIM. Used them several times and always have brilliant service and easy to top up . I dont even try with any other service

4 April 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Stewart, We are truly pleased to hear about the positive experience you had with our eSIM services. We are delighted that the easy installation process and reliable network connectivity supported your communication needs throughout your recent trips.

Thank you so much for taking the time to share your feedback and for providing us with a five-star rating. Your support is greatly appreciated by our entire team.

Team eTravelSIM

Rated 5 out of 5 stars

Fast setup and reliable service

I got an eSIM card for my travel to Morocco. The setup on the Samsung phone was quite fast, as usual. The internet service in Morocco was good and consistent. No issues.

30 March 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Ognian Voynikov, Thank you for the 5-star rating. We are pleased that our easy eSIM installation and reliable network connectivity enhanced your travel experience.

Thank you,
Team eTravelSIM

Rated 5 out of 5 stars

Really easy to install and worked…

Really easy to install and worked perfectly for a trip to Iceland. Needed it for constant weather and travel conditions info. Excellent

28 March 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Jon, Thank you for sharing your feedback. ​We are pleased to hear that you found our eSIM excellent for your trip to Iceland. We would love the opportunity to serve you on your future travels as well.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Perfect for vacation

Easy to buy and install; good cell phone coverage in Virginia, North Carolina and Ohio (I had the 10-day esim with unlimited data)

19 March 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi, Thank you for your kind words and for giving us a 5-star rating. We are pleased to know that you had such a positive experience and enjoyed seamless connectivity with our eSIM during trip.

Thank you,
Team eTravelSIM

Rated 5 out of 5 stars

Excellent value

Excellent value, no problems anywhere in Egypt and quick. Will definitely use again!

21 March 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear y Mrs Sam Sullivan, we are glad t hear about your experience with our eSIM services. We shall be more than happy to serve you in the future too.

Thank you,
Team eTravelSIM

Rated 5 out of 5 stars

Stable and fast connection

Stable and fast connection, easy installation via QR-Code. I recommend, will come again.

25 March 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Georg Gaisler, Thank you for posting the 5 star review for our services. We are please to hear about your experience that you found our eSIM services smooth to use with the fast internet connection.

Your recommendation is highly appreciated.

Thanks
Team eTravelSIM

Rated 5 out of 5 stars

Reliable

Always use this company when ever we are in Europe. Have found the eSIM to be reliable

3 March 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Rebekah Cozens , ​We are please to know that your travel was made easy with reliable eSIM connectivity and that you had such a positive experience. Your recommendation is highly appreciated.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Very good for Sahara trip!

I had Travel eSim in Morocco and it worked very well there, even in the Sahara camp in Erg Chebbi Dunes.

16 March 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Anna Maija Sangi , ​We are glad to hear that your travel was made easy with reliable eSIM connectivity and that you had such a positive experience.

Thank you for the 5 star rating.

Team eTravelSIM

Rated 5 out of 5 stars

Great eSIM

Been using ETravelSim since 2024 when I first used on in the USA and have used these for every holiday since. Never had any issues whatsoever and great help on WhatsApp when my partner couldn’t get his to work. Definitely recommend these highly.

13 March 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Jamil C, Thank you for your positive feedback regarding your experience with our eSIM services. Our customer care team is dedicated to addressing all requests promptly and providing the best possible resolutions to ensure a seamless experience for our users during their travels.

We appreciate your recommendation and look forward to serving you again.

Thank you,
Team eTravelSIM

Rated 5 out of 5 stars

I bought an e-sim for Jordan

I bought an e-sim for Jordan, everything was ok.

27 February 2026
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi Angelo Guidi, Thank you for posting your review. We are truly pleased to hear that you were able to use our eSIM in Jordan without any hassle.

Thank you
Team eTravelSIM

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