etotalk cs Reviews 58

wrong information - Unrespected term and conditions

The website is selling electronics and mobile phones for many years I dealt with them in 2016 which was a wonderful experience They were informed Good price good service good follow up.
in March 2025 started to communicate with them in order to renew my mobile phones by buying new ones which is having certain features It is dual SIM dual active features In the website they are having multiple units with the same.

I communicated with the customer service through emails and Whatsapp channel until reached A brand and a model is having the feature based on their declaration agreed for 2 pieces, paid cost and the shipping cost and was delayed to send it until it was almost 10 days after the payment.
I bought 2 units and when arrived I discovered that the feature is not existing, I did communicate with the platform asking them to return Showing on Live video The absence of the features When he claimed they have been cheat by their supplier
I requested them to make a complete refund although I pay it already customs duty taxes and shipping cost which is not refundable according to teir published terms and conditions.

They spaced as a case Wasting time Mentioning the well resell them very soon and I can ship directly from my place avoiding extra costs Took almost three months Nothing happened except everyday communication leading to waste as a time in the end They refused to return and was a big story until I was able to get a refund from them less than 7% from my payment......... I will never use this company again.

Hi all,

I purchased a phone from etotalk on the 29th May 2018. The phone had a technical problem. I requested etotalk to return the phone within the 14 days period however etotalk cause delays intentionally asking for pictures, videos etc without providing the RMA number I required to send it back to get me out of the 14 days. I finally returned it. It went to the 'supposed' technical team in France. They could not repair it, of course. So from France the phone went to Hong Kong. All I have received from etotalk is the same message again and again since July/August saying that the phone arrived to Hong Kong and they will let me know when arrives to their shop. When asking to refund the money, they replied I returned the phone outside the 14 days period.

Do you need I prove it to you? Ask me. I have all emails and communications recorded.

Today is 16th November and still receiving the same message (see below). 5 months and 2 weeks already.

Do a favour yourself and avoid this company if you don't want to loose your money

Last 15 emails.... all copy and paste

Dear buyer，

Sorry for the inconvenience.
The parcel is still on the way from Hong Kong to our local.
Please kindly understanding that the shipping is not something we can control, we also want to help you solve the problem of the phone. But we still have not received the return phone.
We have pushed the shipping company to help.
As long as we receive the return phone，we will send the phone back to the factory for checking the condition.Hope to receive your kind understanding.

Very very bad experience NEVER AGAIN... They send a not working well camera on the phone. I'm trying to get refund for 3 months yes it's correct 3 months and after 89 emails still waiting. The bad news they will keep a restock fees of 15% because they can repair the phone... 3 months and it's not even arrived a their shop can you imagine the shipping after repair the delays to ship it back to Canada how long I will lose my phone,,,,,,,,,, DO NEVER PURCHASE A PHONE OR ANYTHING FROM THEM, NEVER, NEVER

hi, just would like to warn all of you from buying from this shop. bought 2 phones from etotalk, xiaomi mi4s and honor8.
honor havent worked a single day.
xiaomi worked few months (less then half year).
honor story - informed them straight away about malfunction (force stopping apps, 4g not working, auto restarts, etc.), any reply from them took ages and wanted me to try rom flashes etc., meanwhile the time for return passed. so sent it back for repair, phone came back (took few weeks as they slow, i paid dhl express) and in few seconds the same issues occured. contacted them immediately again.
now the xiaomi start doing wrong (sliding screen, force stopping, rom loading, slow working) also so start dealing both phones simultanously.
again, waitting for response even a month!!, keep saying that i should try flashes etc., anyway, sent both phones back priority mail. warranty check took them 2 months, then replied that all good and all repaired so i paid postage and let them send it back... unfortunately, 100% same iasues in few seconds after unwrapping. havent even insert sim or connected any account etc.
so contacted them again..same story, same long time but no explanations, only that i can send it back.
have i mentioned that they only reply:"sorry for this, sorry for that.. bla bla.. but you have to send it back, you have to pay postage both way and we dont give you any guarantee that its fixed"?
now the phones are there again, allready more than 3 months!! nobody is able to explain what was wrong and how it was fixed (they only reply that phones were repaired - but i asked what was wrong and how it was fixed as i aleady paid postage 6-7 times and spend a year waiting... no reply... they only issued new invoice for postage and want me to accept.. honor 4th time, xiaomi 3rd time...
what a waste of money this so called "company".
rather flush the money for phone down the pipe (at least you save money for shipping xx times).
never helped, never told whats going on, never repaired anything, just asking for next money for postage..

btw if anyone same problems or want to know more (can provide all relevant evidence), feel free to contact me on roman.cibulka.job at gmail

Ordered a huawei mate 8 ... Was finally delivered 2 weeks after order and upon closer inspection, it was a complete fake !!
Antutu officer confirmed it as a High Copy.
Phone heats up whilst charging so most probably a dangerous fake which is a fire risk !!
Stay clear of these thieves.
Currently pursuing a claim through PayPal.

Bought +/- 8 phones here. Last order they could not deliver because stock problems and Chinese National's Day, I'm still waiting for a refund. Communication very bad!

Unbelievable! Ordered Tursday evening and received the following Monday either 3 days from China, congratulations! in a perfect state. Thank you.

I know this site after my shopping at PM. thier service is very impressive, fast and quick response to my message. After several buys, I start buying goods directly from their store. It was a good experience. To find a store with cheap price and good service is easy, but to find a store with good price, good service, professional and reliable is not easy at all. They did not recommend me the 2nd line brands like zopo, elephone, cubo, umi, ulefone, vk...they told me the best phones are huawei, and later on is xiaomi, meizu, letv, zte, lenovo...honestly, I did not know any of this before. As I thought they are all chinese brands, no big difference, but their instruction proofed their professionalism. Now I trust them, and I am now using their recommended model: the huawei honor 8. This is a great unit, it is like a perfect phone. I used to be using samsung, but they told me this brand is even better than samsung but with much affordable price. I love their professionalism. from now on, I will on buy from them, good job, ETOtalk team!

I bought many things on line, but I always worried about buying fake products. Especially for China, there are many copies and clones, so for a long time, I only purchased items from ebay and Amazon. However, I need a dual sim phone to deal with my business and private matter at the same time, and I could not find a DSFA model from either ebay or Amazon, so I tried to google DSFA at google to see where I can find a shop to provide DSFA units, and there is shop called ETOtalk pop up. Not like other electronics shops, they are very focusing on smartphones. Accessories and even software, you can always find your needs from there.

However, I worried about its reliabilities, so I did some research, and I found they have 150k facebook fans and have been in smartphone business for more than 10 years, so I decided to try for it.

I bought a Huawei Honor 8 from them, it is a very new coming out model, I love it so much. Their skill is very good, I thought like my old lenovo A810, the language is not full, but their rom is full languages, and there is no Chinese at all.

I am a programmer, so I know it is not that easy to make this happened. The phone is very pretty and smooth, with finger print functions, it made it love it so much that I do not want to release it from my hand for any moment.

I want to thanks to ETOtalk team, wonderful job!

Do you know what is dual sim full active? Do you know what is OTA update? Do you know what is how to use wifi display? If the phone has Radio? If the phone has IR sensor? If the phone can extent by sd card? Whether it can be used for B20, 800mhz?

A lot of this kind of questions making you headache when you are trying to buy a new mobile phone. And I do a lot of research on google, and ask these questions in so many shops. Although what I did is just simply copied and pasted to the dialog box to ask different sellers, unfortunately, none of them can satisfy all my questions. And some seller even started losing patience and showing not so nice attitude to me.

Maybe I am too picky, but I am a buyer, I think I deserve the right to ask questions and clear my own doubts. And then I found this site, ETOtalk.

It was surprised to me that they could answer all my questions. This took one of their sales called Smily almost half an hour. But the sales just like her name, very patient, kept on saying, " do you still have any other questions? feel free to contact me if you need any further assistance."

It is so warm to have someone will treat you like a friend. And they are so professional, I can tell. I asked them if they can root the recovery, in most shops, the sales do not even know what it is. But ETOtalk knows, and they said they can even do this for me for free before shipment. Just need to leave them a note during check out. It is so nice!

Such a nice shopping experience at ETO, I love them!

I did not shop oversea very often, as I heard many of my friends saying that it is risky. But I need to buy a cheap and affordable smartphone, so take out my pocket of 100 USD, just to play around to see if I can find a good deal, also test if I got a good hand.

The reason I wanted to buy a cheap smartphone is I just bought a Sony QX30 camera, and this camera can connect with any smartphones. I was going out for vacation, and I do not want my phone to be waste power on wifi connection with the QX30 camera. So a cheap phone is better choice. Then I can use my own phone Honor 7 to answer my phone calls. I am a business person, so I got a lot of phone calls every day, so I need my phone always in a good shape. I do not even turn off my phone at night.

And I also bought a selfiepod to connect with my QX30 to take photos. However, the problem came out: the built-in android app for QX30, which is called playmemories. This app is very stupid, it cannot be controlled by my selfiepod. I tried even set the touch screen to take photo, it did not work either. I almost wanted to give up as my vacation date is coming soon.

One of my friend Jason, who is a programmer, a high-tect person, he introduced Etotalk to me. He asked me to try to consult with them to see if they have solutions, because he said Etotalk is the only shop who have strong engineering background. He bought a huawei mate8 from etotalk, it was fully in Chinese, but ETOtalk taught him to install a full European firmware onto it successfully.

So I tried to buy from them a Samsung S7562i, and placed order. Before shipment, I asked them to hold it and I asked them my questions about to change this phone to adopt my Song QX30.

They studied my question 2 days, and then their engineer really gave me a solution. They taught me step by step by instruction to help me root the S7562i, and then change the key locations. Wow, it is like a magic, after all the settings, my home key become a power key, my volume key become a picture key for playmemories. Amacing! now I can use my selfiepod to connect with my Sony QX30 to take myself photos! Think about that my selfiepod is using volume key to take photos, so it does not need any bluetooth connection. So I do not need to charge my selfiepod. And QX30 can take several days photos without problems. So It is a very power photo shooting tool!

I want to share this story with other people here how professional ETOtalk team is. Their prices sometimes may not be the lowest, but it is very reliable. They know what they were selling and which model is good if you asked them. They said some people had problem with them is because they did not listen to what they tried to explain to them. For example, I was trying to buy from them a THL brand as it is cheaper, but they warn me better not, because the quality is not as good, and it won't last long.

I also asked them why I saw some people left negative feedback on trustpilot, and they said, it is normal, they said only people who is our competitors or have negative feeling would leave feedback. If others tried to leave good ratings, it will be blocked. I want to try to post this review because I love this shop, and at least from my experience, they are so good!

I was trying to place order for SAmsung Note7, at that time, I was not noticed Note7 has battery problem.

But ETO reminded me, and told me not to buy because of the battery problem. They refunded my money and suggest me another Samsung unit, I received it today, it is great, very fast shipping service.

From now on, I will only buy Samsung from this site, and I want to recommend to anyone here. :)

Ordered a phone with Etotalk mod rom in the Dutch Language, eventually received it with Czech language. Asked for the rom to flash it myself, no reaction. Asked for help, no reaction only to send it back at my costs(79 euro). Will never order again, sellers misstake but does'nt feel responsible..

I ordered a Huawei B3 watch from it on 10th, and I received it on 12th, wow! very fast! Nice Job!

Before I found this site, the only site I trusted was Amazon, but their price is too expensive, I cannot afford it. I was introduced by a friend to ETOtalk.com, I read the reviews, kind of afraid, because there were many bad feedbacks, but my friend explained to me you can try a less expensive items to test their service, so I bought a xiaomi band from them. It is surprised to me that their service and shipping speed is super fast! I got my item in 2 days! My order is old, it was in March, but I would love to share it here to give ETOtalk some support. I cannot imagine why such good company only has bad ratings, something wrong with the system? Anyway, I will buy more from their site and share more of my experience to every one here. :)

Their tax free shipping service is good, I ordered a mate S from them, because I worried about the high tax payment in Germany, I asked them what to do, and they told me to use their tax free shipping service, which is quite good. It is not very fast, I thought they would use DHL, but actually not, they used a shipping service called DPD, kind of slow, about 2 weeks, but I really had not need to pay for any tax. :)

Good, highly recommended.

Bought Xiaomi redmi note 2 phone but sms option not working so they had me try different fixes but none worked. Would not refund my money so asked me to return so returned phone at my expense and same experience as Shaney. They had phone from mid December to mid January and then asked me to pay for shipping again. Now discovered that no sound using headphones and fix they sent for this has impacted on mic so when I phone anyone they can't hear. Etotalk have asked me to buy a mic from them and get it repaired again at my expense. I told them they should be compensating me for inconvenience but now they are saying their engineer checked out phone and only accept returns with in 14days. My advice to anyone buying a Chinese phone is if you want any support if problem do not buy from Etotalk. I do not think my phone is a new one as found some dates of more than a year old. Really disappointed with my experience

A warning to anybody outside of china, please do yourself a favour and do not buy a phone from etotalk.com. Here are a few reasons as to why they will let you down.
1. They mislead me about the OS that was on my Huawei honor 6 plus, I paid for a custom rom but got a patched up phone that once factory reset reverted back to a china bloatware phone.
2. The Huawei honor 6 plus will NOT run Google voice search as a built in china app takes control of speech requests.
3. I tried to resolve this problem for two weeks using their only support which is an email address that they will respond to after 24hr if you are lucky. I was told to do this and that but after two weeks they admitted what I already suspected.
4. Even while this was going on I asked on their Q&A comments if my phone could run Google voice search and they said yes!
5. Eventually after 26 emails! They asked me to return the phone to which I refused until they refunded my money and postage costs….I refused to return the phone!
6. Why would I refuse? If you take a look at their returns policy and reviews of people who have tried to return a phone to them you would refuse to. Basically you cannot use services like DHL to send returns and they want you to send the phone back marked as a £15 mp3 player so that they avoid charges. Not only is this dishonest but it puts you in a bad position as to insuring the returned phone which will cost you £60+.
7. There is no talking to this company, even after a lengthy explanation as to my fears of returning the phone, the last five emails basically said send the phone back the way we have stated or no refund.
8. The saddest thing is that this was not the first phone I have purchased from them, 7 phones in two years. These were very cheap phones so I took a gamble, unfortunately the £260 Huawei was a lemon and now I pay the price for not reading reviews!

Summary: If you want a cheap china phone use ebay as at least you will have some protection. Stay away from etotalk.com as if you have a real problem with your phone they will not honestly help you and will cost you lots of time and money to resolve the problem.
In the end I sold the phone on ebay for £165, I just do not trust these people to do the right thing………..