Booking experience was good apart from not being able to use the Autumn offer as it kept saying I’d already used it. Couldn’t contact customer services so went ahead and booked a slightly cheaper room... See more
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Expedia themselves were excellent. However the whole experience was not! When I book and pay extra for a certain seat on the plane, I do not expect people who have not paid that extra amount to just b... See more
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Just returned back from a lovely relaxing 7 days in Abu Dhabi with my 13 year old son! Although great time I do have a couple minor winges but they didn’t detract from a good time we had! Firstly w... See more
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The one airline that I find treats all guest equally irrrespective of cabin class. I have experience Economy & Business so can report with real experience. However the removal of extra space forw... See more
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Company details
About Etihad Holidays
Written by the company
Etihad Holidays offers luxury package holidays from the UK to some of the world's most sought-after destinations. Operated by Capital Holidays, part of the ADNEC Group, a leading international tourism, events and hospitality organisation, we combine expert travel planning, exceptional value and outstanding customer service to create unforgettable holidays.
Whether you're dreaming of the stunning beaches of the Maldives, the vibrant culture of Abu Dhabi, the tropical beauty of Mauritius and the Seychelles, or unforgettable escapes to Thailand, Sri Lanka and Dubai, our carefully curated package holidays make luxury travel effortless.
Every holiday is designed with flexibility in mind, allowing you to tailor your trip to suit your needs. With ATOL-protected package holidays, low deposits from just £50 per person, and a dedicated UK-based customer support team, you can book with complete confidence.
We partner with some of the world's finest hotels and resorts to offer a carefully selected collection of luxury escapes, family holidays, all-inclusive resorts, romantic getaways and tailor-made travel experiences. Whether you're celebrating a honeymoon, planning a family adventure or simply looking for your next luxury escape, we're here to make every journey exceptional.
Why travellers choose Etihad Holidays
• Operated by Capital Holidays, part of the ADNEC Group
• Luxury package holidays to the world's most desirable destinations
• ATOL-protected holidays for complete peace of mind
• Low deposits from just £50 per person
• Flexible holiday packages tailored to your needs
• Handpicked luxury hotels and resorts
• Exclusive holiday offers and exceptional value
• Expert UK-based customer support
Discover premium holidays, outstanding service and unforgettable travel experiences with Etihad Holidays.Why Book with Etihad Holidays?
Written by the company
- Luxury Holidays at Exceptional Value
- Book with confidence thanks to ATOL & ABTA protection, low £50 per person deposits, flexible package holidays and carefully selected hotels in the world's most desirable destinations.
Book with Complete Confidence
Every package holiday is ATOL & ABTA protected.
Your peace of mind comes first. Every package holiday booked with Etihad Holidays is fully ATOL protected and backed by our ABTA membership, giving you financial protection and trusted support before, during and after your trip. You can book knowing your holiday is in safe hands.
Contact info
London, United Kingdom
- +44 20 38700591
- serviceuk@etihadholidays.com
- etihadholidays.co.uk
Book Your Holiday with Confidence
4.4
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressed with everything actually!
Impressed with everything. Very happy to use Ethiad. Super hotel and location was great. Reliable transfer to and from airport
Would recommend and go to Dubai with Etihad again for sure. Thank you
5 November 2026
A wonderful family holiday in the Maldives
We booked our family holiday to Villa Park in the Maldives through Etihad Holidays and had a wonderful time. It was a special trip for our family, with beautiful surroundings and lovely memories to bring home. We’re already missing the Maldives and will definitely book with Etihad Holidays again for our next holiday!
2 November 2026
Holiday good Booking experience not
Unfortunately everything didn't go as smoothly as it should have.
Flight details didn't work when trying to book seats. Had to call several times to get this information.
When I needed help during the holiday and called was told couldn't help as flight team didn't work on a Sunday and just call the airline, who wouldn't speak to me either as had booked through Etihad. Very disappointing when I needed support.
11 October 2026
The website / app could have worked…
The website / app could have worked better and the lounge at Heathrow was closed
25 October 2026
I had a wonderful experience flying…
I had a wonderful experience flying with Etihad Airways. From start to finish, everything was excellent. The staff were extremely friendly, professional, and welcoming, making the whole journey comfortable and enjoyable.
31 October 2026
You should read and answer the email…
You should read and answer the email queries that remain outstanding, after you sold us a product that didn’t exist at the resort
31 October 2026
Well done Etihad holidays!
Well done!
The flights excellent 👌🏽
The transfers brilliant.
The hotel great.
You kept us informed of all the information we needed. Thank you.
We had a brilliant time!
30 October 2026
The booking process is very easy to…
The booking process is very easy to use. There is a wide selection of hotels but the overall experience left a bitter aftertaste. First of all, the instructions to find the transfer could have been sent separately and needed to be extremely clear. It was quite difficult to find the transfer when we first landed at Dubai Airport.
Secondly, the booking process forgot to mention that check in only happens after 3 pm at the hotel and our flight landed at 7 am. It was very kind of the hotel to allow us to check in early without paying extra.
Our holiday representative spoke to us on the phone when we landed which is also fine but it would have been nice to meet them face to face. Overall the holiday was great but it was just these little things that needed to be sorted out beforehand. Also, I would mention that the seats we had on the Emirates flight were right at the back of the plane. The turbulence alone was very disturbing but I am not sure whether seat allocation is something in Etihad Holiday's direct control.
27 October 2026
Seemless holiday package
Great airline, seemless holiday package. Would glady use Etihad Holidays again.
26 October 2026
Reply from Etihad Holidays
Dear Mr Patel,
Thank you for your lovely review. We’re delighted you enjoyed your flights and that your holiday package was seamless from start to finish.
It’s wonderful to hear you would choose Etihad Holidays again, and we look forward to welcoming you back for your next getaway.
Kind regards,
Etihad Holidays Team
Just a great holiday from start to finish
Just a great holiday from start to finish. Great flights, amazing hotel. Perfect holiday.
29 October 2026
Reply from Etihad Holidays
Dear Mr Luker,
Thank you for your wonderful review. We’re delighted you enjoyed a perfect holiday from start to finish, with great flights and an amazing hotel.
We look forward to welcoming you back for another memorable holiday.
Kind regards,
Etihad Holidays Team
Good Service and one stop solution for…
Good Service and one stop solution for holidays . Thanks
29 October 2026
Reply from Etihad Holidays
Dear Mr Durrani,
Thank you for your kind review. We’re pleased you enjoyed our service and found it convenient to arrange everything for your holiday in one place.
We look forward to helping you plan your next getaway.
Kind regards,
Etihad Holidays Team
Amazing Holiday can’t thank the staff…
Amazing Holiday can’t thank the staff of Villa Park for looking after us especially Purna who treated us every day with such a happy smile
27 October 2026
Reply from Etihad Holidays
Dear Richard,
Thank you for your lovely review. We’re delighted you had an amazing holiday at Villa Park in Maldives and that the team looked after you so well. It’s wonderful to hear that Purna’s warm welcome and happy smile made your stay extra special.
We look forward to welcoming you back for another memorable holiday.
Kind regards,
Etihad Holidays Team
Pleasantly surprised 🙂
We recently booked a holiday through Etihad Holidays from London to Abu Dhabi. At first I was a bit skeptical due to the negative reviews but we had a very positive experience, including our first flight with Etihad Airways which we could not fault. The booking process was smooth and simple and adequate communications via email and good response time from their customer service via email when I contacted them with a query. Very satisfied overall with the trip and would not hesitate to book through them again.
27 October 2026
Reply from Etihad Holidays
Dear Gill,
Thank you for choosing Etihad Holidays and sharing your experience. We’re delighted that your trip to Abu Dhabi was such a positive one, from the smooth booking process to your first flight with Etihad Airways.
It’s lovely to hear that our customer service team responded promptly to your query and that you would happily book with us again. We look forward to helping you plan your next holiday.
Kind regards,
Etihad Holidays Team
excellent half term holiday
excellent holiday, hotel and location were fantastic. it was very well organised and communication was excellent throughout, i will definitely go back with Etihad to Abu Dhabi
23 October 2026
Reply from Etihad Holidays
Dear Rob,
Thank you for your lovely review. We’re delighted you had an excellent half-term holiday in Abu Dhabi and enjoyed the fantastic hotel and location. It’s great to hear that everything was well organised and you felt well informed throughout.
We look forward to helping you plan your next trip to Abu Dhabi with Etihad Holidays.
Kind regards,
Etihad Holidays Team
Do it all again
Superb flight, great hotel. Great price. Great weather. Would use Ethiad and visit Al Raha again in a heartbeat.
18 October 2026
Reply from Etihad Holidays
Dear Mr Mackie,
Thank you for your wonderful review. We’re delighted you enjoyed your flight and stay at Al Raha, with great weather and excellent value making it all the more enjoyable.
We’d be very pleased to help you return to Al Raha for another memorable holiday.
Kind regards,
Etihad Holidays Team
Great service from Etihad holidays
Great service from Etihad holidays. Everything very easy and happened exactly as they said it would. We booked a package including hotel, flights and transfers. All great quality. Would definitely book again.
25 October 2026
Reply from Etihad Holidays
Dear Amanda,
Thank you for your lovely review. We’re delighted everything went smoothly and just as promised, and that you were pleased with the quality of your hotel, flights and transfers.
It’s wonderful to hear you would book with us again. We look forward to helping you plan your next holiday.
Kind regards,
Etihad Holidays Team
Everything was spot on
Everything was spot on, the flights, being picked up and the hotel was one of the best Ive stopped in. All the staff were polite and I couldnt fault anything.
17 October 2026
Reply from Etihad Holidays
Dear Paul,
Thank you for your lovely five-star review. We’re delighted that everything went smoothly, from your flights and transfers to such a fantastic hotel stay. It’s wonderful to hear that the staff helped make your holiday so enjoyable.
We look forward to helping you plan your next getaway!
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