ETFmatic closed my GBP account with no warning (a lot of their emails are conveniently sent to "spam" or not received, they never call to confirm") and I lost 3k. Have just closed the EUR account also... See more
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See what reviewers are saying
I have used the platform for months, and the fees are very competitive (sadly they removed the competitor comparison page during last update). Had no issue adding or withdrawing funds (they even... See more
After aquisition of Aion bank, looks like they want to shutdown service. Currently they stopped to accept new fund topups in etdfmatic app, with very cryptic communication, what comes next. Probably a... See more
I've been using their services for a few months now, so I do not have a real opinion about their portfolio efficiency yet. So far, I have come in contact with them a couple of times and I am totally s... See more
Company details
Information provided by various external sources
Invest every month through a diversified portfolio of the best ETFs, with simple tools to tailor, automatically rebalance and reduce volatility, and minimize your commissions and taxes.
Contact info
1 Fore Street, EC2Y 9DT, London, United Kingdom
- +442036083985
- support@etfmatic.com
- etfmatic.com
3.5
Average
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great experience with ETFmatic
My experience with ETFmatic so far has been excellent. Easy to use, prompt customer support. I recommend it.
2 November 2021
Unprompted review
What a great website and app!
2 November 2021
Unprompted review
My 1-star review is for the fact that…
My 1-star review is for the fact that they deleted my first 1-star review. This proves a lack of professionalism. Instead of investing in people in order to keep good communication with clients, they prefer to delete the comments. Don't worry, the proof is in my email.
PS: I increased to 3stars for the appropriate discussion with Nika. It seems that there is a change . Thank you
13 October 2021
Unprompted review
Reply from ETFmatic
Hi Radu,
We apologise for the current state of the situation.
We tried to reach out to you to learn more about the problem but without any luck.
We are more than happy to help and fix the issue. Please contact me at nika@etfmatic.com, I would love to talk more about you experience.
ETFmatic team
Excellent
Excellent ! I am the client from a year ago , and until now everything it is perfect , no problem at all with withdrawal and very easy platform to use ( perfect for novice )
28 April 2020
Unprompted review
Terrible support
Terrible support. After making a new account and providing every document they asked, they decline to open an account. They will not tell you why. If that's how they treat new clients, I wonder what they do when some problems occur during cooperation. Stay away and find competition which cares about their clients.
27 January 2020
Unprompted review
Reply from ETFmatic
Hi Adam,
Thank you for your review. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to my attention
We are more than happy to help and fix the issue. Please contact me at nika@etfmatic.com, I would love to talk more about you experience.
ETFmatic team
Good platform
I have used the platform for months, and the fees are very competitive (sadly they removed the competitor comparison page during last update).
Had no issue adding or withdrawing funds (they even gave me a phone call to confirm the transfer).
Profits depend on the global/region economy, which has been on average increasing since centuries. But you might end up on a valley for a few years, so it's not stable income. Surely better than a fund manager or picking stocks.
8 November 2019
Unprompted review
Great customer service so far
I've been using their services for a few months now, so I do not have a real opinion about their portfolio efficiency yet. So far, I have come in contact with them a couple of times and I am totally satisfied with their customer service.
1 September 2019
Unprompted review
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