Eternal Collection (Scotland) Reviews 

5,230
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic friendly and professional company. Love their products. Customer service is speedy and second to none. They go above and beyond to assist. Fast delivery. Would thoroughly recommend.

Rated 5 out of 5 stars

Great customer service. Quality product. Fantastic value. Bought gold amethyst cardigan chain to use on a wedding suit, looks very stylish. Needed the same in silver chain, none available on websi... See more

Rated 5 out of 5 stars

Great customer service. Have ordered items many times in the past & Unfortunately one of the earrings on my latest order was faulty. However, after contacting the Company another pair of earrings w... See more

Rated 5 out of 5 stars

Eternal, whose plain pearl earrings I have purchased several times as these, an essential part of my dress do get lost from time to time, are totally reliable. Their prices are reasonable and the serv... See more

Company replied

Company details

  1. Jewelry Store
  2. also in
  3. Costume Jewelry Shop
  4. Fashion Accessories Store
  5. Gift Shop

Written by the company

Eternal Collection offers exclusive costume jewellery and beautiful accessories including scarves, scarf rings, brooches and giftware. We are well-known for our extensive collection of stunning yet ultra-comfortable clip-on earrings. Many items are handmade using Venetian Murano Glass, Swarovski crystals and AAA-grade pearls.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,230)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful Service

The earrings I ordered look absolutely stunning and the customer service experience was great. I was kept updated on the progress of my order and it arrived quickly. It came in a cute little gift box with details on how to care for it. The packaging itself looked secure with bubble wrap inside the envelope. Overall, great experience and I will be purchasing from them again.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

A beautiful three string pearl necklace.

My order arrived quickly and well packaged. The pearls I ordered are beautiful and were packed in a lovely blue box. I have worn the pearls a couple of times and they have been much admired. I had also lost a butterfly for some earrings from Eternal. They sent me two new ones free of charge. Thank you. Over the years I have bought several excellent pieces of jewellery from Eternal and will certainly do so again.

24 June 2025
Rated 5 out of 5 stars

Good quality

Lovely choice especially the clip on earrings. Also a good choice of colours. Always arrives on time and well presented. Good quality jewellery.

19 June 2025
Rated 5 out of 5 stars

Ideal gift

Wide range of earrings suitable for gift I was choosing. Very pretty and delicate sterling silver. Prompt efficient delivery.

20 May 2025
Rated 4 out of 5 stars

Memories…

I was a customer of your company where I bought several items, wonderful clip on earrings of leaves a nd flowers. This company then sent out catalogues books for earrings etc. I know times change and I was delighted to trace you you on line. I was disappointed not to see leaf shapes. I have bought items off you in recent months and been delighted with them. Hope to see more in the future.

18 May 2025
Rated 5 out of 5 stars

Service Review

I have purchased many sets of earrings from this Company annd always found them to be very friendly efficient and helpful and if I have had a problem, which is not very often, it has been dealt with immediately.

25 April 2025
Rated 5 out of 5 stars

Well I can tell you that the purchases…

Well I can tell you that the purchases I have made are worth it I have 3 necklace and 2 sets of earrings
I spoke to Susan who was excellent she listened to what I wanted and they adjusted the necklaces with magnetic clasp for me adjusted the length for me the customer service was excellent they replied to every e mail I sent
I cannot recommend this company enough you ask and
they deliver I will have no hesitation to return if I require anything else
Thank you

19 April 2025
Rated 5 out of 5 stars

Lovely necklace

Lovely necklace, just as described.

From the ordering to the delivery, the experience was quick and well managed.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

From start to finish...perfect. Delivery on time and a lovely surprise. Butterfly backs were delivered in the cutest little tie bags. Different colours for different backs. Smashing.

26 March 2025
Rated 5 out of 5 stars

Great customer service.

Great customer service.
Quality product. Fantastic value.
Bought gold amethyst cardigan chain to use on a wedding suit, looks very stylish.
Needed the same in silver chain, none available on website messaged to ask if there was any possibility of obtaining and they went away to check all stock just in case rogue one available. Cannot ask for anything more, customer service at its' best.

25 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look