Este Medical Group Ltd Reviews 

10,156
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 580 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and welcoming staff for providing professional, attentive care during every single visit and consultation. People also emphasize the exceptional results across various procedures and the supportive environment, making recovery and treatments feel entirely comfortable and safe. However, some people mentioned experiencing rushed sessions and unsatisfactory treatment results that completely failed to meet their initial expectations. A few reviewers also noted frustrating issues with consultations, feeling that proper physical examinations were lacking and that communication needed significant improvement. Some customers also felt ignored when asking for assistance regarding unresolved issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professional, friendly, and... See more

Service

Consumers find service to be positive, highlighting professional consultations and attentive staff who ensure... See more

User experience

Users describe positive interactions with user experience, highlighting exceptionally welcoming staff,... See more

Product

Reviewers mention positive feedback about product quality, noting that hair loss treatments and skin... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consumers always feel supported and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been coming to Este Medical London since March and I’m already so happy with my results! I’m only halfway through my treatment plan and I can already see a noticeable difference, which is ama... See more

Company replied

Rated 5 out of 5 stars

It took me a while to decide whether I wanted to get a hair transplant or not. But after visiting Este Medical Group in Dubai, all became much more clearer. It was one of the best decision ever ma... See more

Company replied

Rated 5 out of 5 stars

I have been a client at Este Medical since March 2026, and have found the service and staff to be excellent! I’ve always been greeted with a smile and warmth; and treated with the upmost respect. I ha... See more

Company replied

Rated 5 out of 5 stars

One of the best decisions to get my treatments done from Este! Really really happy with the results and specially the technicians have been super nice and helpful. Loved my experience with Shirin. She... See more

Company replied


Company details

  1. Hair Transplantation Clinic
  2. Cosmetics Industry
  3. Laser Hair Removal Service
  4. Plastic Surgery Clinic
  5. Skin Care Clinic

Written by the company

Este Medical Group has established itself as a global leader in the field of cosmetic and healthcare services over the past 25 years. Known for pushing the boundaries in their industry, they provide a wide range of treatments administered by skilled healthcare professionals in a safe, clinical setting. The company's success is driven by its Founder, Sam Cinkir, whose leadership has helped position Este Medical Group as a premier provider of healthcare and cosmetic treatments in the UK and internationally. Their commitment to safety, expertise, and cutting-edge treatments has earned them widespread recognition and trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(10,156)

566 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing experience from…Mehrnaz

Absolutely amazing experience from start to finish. I had PRF treatment today and couldn’t be happier with the whole process. Mehrnaz was incredibly professional, welcoming and knowledgeable, explaining everything clearly and making me feel completely comfortable throughout.

13 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Aaron!

Thank you so much for your kind words. We’re delighted to hear you had such a positive experience and that Mehrnaz made you feel comfortable and well looked after throughout your PRF treatment. We truly appreciate your feedback and look forward to seeing you again soon.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

I come here for my weekly hair laser…

I come here for my weekly hair laser therapy. Lovely place very comfortable and the staff are incredible especially Shirin, she gives me 5* treatment. I'm very grateful

12 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Rich,

Thank you so much for your kind review. We’re delighted to hear you feel comfortable and well looked after during your weekly laser hair therapy sessions. Shirin will be especially pleased to hear your lovely feedback. We truly appreciate your support and look forward to seeing you again soon.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

I have been coming to Este for six…

I have been coming to Este for six months now and am always very happy with each visit. The staff are wonderfully knowledgeable and supportive and my sessions are always very positive. Irena and Shirin are wonderful practitioners and I would strongly recommend them for treatment. I strongly recommend this clinic to anyone requiring a hair loss programme.

12 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Francesca,

Thank you so much for your kind words and for trusting us with your hair restoration journey over the past six months. We’re delighted to hear that you’ve had such a positive experience with our team and that both Irena and Shirin have made your visits supportive and enjoyable.

Your recommendation means a great deal to us, and we’re proud to be part of your progress and confidence journey. We look forward to continuing to support you and helping you achieve the very best results.

Kind regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Laser hair removal

I get my face lasered here, the therapist here is so lovely and takes her time as my skin is sensitive. Defo recommend this place as she tailors the treatment to me.

10 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Thank you for your kind review. We’re delighted to hear that you’ve had a positive experience with your laser treatments and that you felt well cared for throughout the process. Providing tailored treatments, particularly for sensitive skin, is very important to us, so your feedback is greatly appreciated. We look forward to welcoming you back again soon.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

I felt excellent today with my cosmelan…

I felt excellent today with my cosmelan session.
Thanks to the warm and friendly atmosphere of professionalism and very certain I have chosen the right path for beauty in Este Medical Group.

7 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello!

Thank you for your lovely review. We’re delighted to hear that you felt excellent during your Cosmelan session and enjoyed the warm, friendly, and professional atmosphere at Este Medical Group. It means a great deal to know you feel confident in choosing us for your beauty journey, and we look forward to supporting you every step of the way.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Amazing experience

Amazing experience! The staff is really helpful and knowledgeable, made the whole session feel very smooth. I will definitely be coming back for future treatments. Special thanks to Jennifer, so professional and helpful.

7 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Lucas!

Thank you for your wonderful feedback. We’re so pleased to hear you had an amazing experience and that our team helped make your visit smooth and comfortable. Jennifer will be especially delighted to hear your kind words about her professionalism and support. We truly appreciate your trust and look forward to welcoming you back for future treatments.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Thank you to Lumia

Thank you to Lumia. She very helpful and always welcomes with a smile. She is gentle, professional and makes sure you are comfortable. Thanks for my prf journey.

6 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Kam!

Thank you so much for your lovely review. We’re delighted to hear that Lumia made you feel comfortable and supported throughout your PRF journey. Your kind words about her professionalism, gentle approach, and warm welcome truly mean a lot to us. We’ll be sure to pass on your feedback to her.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

It’s an amazing feeling to know that my…

It’s an amazing feeling to know that my treatment is working very well!. All the staff have been extremely helpful and supportive throughout my journey. Thank you so much Lumia, Irana and Sally who have always made each of my treatment worthwhile. Their hospitality and the genuine care makes Este medical in Birmingham stand out! Thank you girls ❤️

6 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hi Asfa,

Thank you so much for your kind words! We’re absolutely delighted to hear that your treatment is going so well and that you’ve had such a positive experience with us.

Lumia, Irana, and Sally will be so pleased to know they’ve made your journey feel worthwhile—they truly care about every client, and your feedback means a lot to them.

Your support and trust mean everything to us, and we’re so happy to be part of your journey. Thank you again for choosing Este Medical Birmingham!

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Post-transplant care from Mehrnaz & team

Following my Robotic HT in January 2026, I have been treated very well at Este Manchester. They are flexible with appointments in terms of scheduling (& rescheduling if required). Mehrnaz, my therapist has done laser and PRF sessions and I have found her really friendly, polite and accommodating. She is very hospitable-offering me drinks pre- & post-sessions. I would recommend this place and thank Mehrnaz and the team for their support for the post-transplant care.

5 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Syed!

Thank you for your kind feedback. We’re so pleased to hear you’ve had a positive experience following your treatment and that our team in Manchester has taken great care of you. Mehnaz will be delighted to hear your lovely comments.

We truly appreciate your recommendation and ongoing trust.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Exosomes work really well and Great…

Exosomes work really well and Great customer service, special thanks to Saba, she’s lovely.

5 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Shaz!

Thank you for your kind feedback. We’re delighted to hear you’re happy with your results and the service you received. Saba will be so pleased to hear your special mention.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

I really enjoy my experience at this…

I really enjoy my experience at this clinic. All the staff are so helpful especially Anam and Ella. It’s always so clean and has a welcoming vibe. Would definitely recommend to friends and family

5 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Ritchie!

Thank you for your lovely feedback. We’re so pleased you enjoy your experience with us and that Anam and Ella made such a positive impression. Your recommendation means a lot to our team.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

What a fantastic team!!

What a fantastic team!!! Both the transplant team and the aftercare team are amazing. Shirin, Tanaz, and Forough were truly caring, lovely and welcoming..they explained every step very clearly and helped calm my worries. Highly recommend Este Medical group.

3 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Sahar!

Thank you for your wonderful feedback. We’re delighted to hear that both our transplant and aftercare teams helped make your experience such a positive one. Shirin, Tanaz, and Forough will be especially pleased to know that their care, clarity, and support helped put you at ease throughout your journey.

We truly appreciate your recommendation and kind words.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

I have been coming here for my MCT and…

I have been coming here for my MCT and red light hair therapy. The customer experience is stellar. Today was my first MCT session. I am still at the initial stages of my treatment so can't comment on what the results are going to be like but over all they are doing the best that they can. Mehrnaz and Roshank are great and always make me feel comfortable and at ease for my weekly treatments. Super good people working here.

2 May 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Ayesha!

Thank you for sharing your experience with us. We’re really pleased to hear that you’ve felt comfortable and well looked after during your MCT and red light therapy sessions. It’s great to know that Mehrnaz and Roshank have helped put you at ease each week—they’ll be very happy to receive your kind feedback.

We appreciate your trust as you begin your treatment journey and look forward to supporting you as you continue.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Review of several treatments over several months

As my treatment draws to a close I'm pleased to report success in fat dissolving, hair improvement with MCT & LED light therapy and chemical peels to address acne on my back. Probably had the best result on my back, dramatically reducing the amount of sugar in my diet has no doubt helped too.

I'm a couple of months into laser treatment to address redness on my face which appears to be improving. Skin care products are no doubt helping with this too. I doubt I'll ever see my 13 year old skin again, maybe I'll aim for 22 instead. Being 49 this year I very much doubt that's going to happen though.

Este is a very friendly and helpful environment in my experience and seems to be 589 steps ahead of the competition. Happy to consider future treatment too.

I've also had complimentary hydra facials, definitely recommended!

Give them a try, book a consultation and see for yourself. Its as easy as 123.

30 April 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Graeme!

Thank you for taking the time to share such a detailed account of your journey with us. We’re delighted to hear about the positive results you’ve achieved across your treatments, particularly the improvements with your skin and hair. It’s also great to hear how your lifestyle changes have supported your progress—those combined efforts really do make a difference.

We truly appreciate your kind words about our team and environment, and we’re glad you’ve enjoyed the hydrafacials as well. It means a lot to know you would consider future treatments with us.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 1 out of 5 stars

Ghastly Face & Body Laser Hair Treatment

Warning - DO NOT GO FOR HAIR LASER REMOVAL for face or body at Este Medical
You will grow men’s beards on your face and body. Disgraceful company only interested in expansion and making loads of money from the vulnerable. They still owe me £1000 as I ended my sessions early as the laser treatment was hopelessly useless and a waste of money. My poor vulnerable 22yr old daughter who introduced me whilst she was getting laser treatments spent £4000 on her face and body and now she has been dealing with thick facial hair that she has to shave every other day. Her back and other areas of body has thicker growth that she never had before. She was requested to spend more laser on top to remove the thicker hair she hadn’t had in the first place! I wish she never contacted Este Medical it is truly a ghastly money hungry company with useless retarded laser machinery. It has and will affect the rest of her life every single day in the most dreadful way. My daughter and I both have anxiety and low esteem from this whole horrendous experience.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Shirin is excellent

Shirin is excellent. She is very warm, knowledgeable and takes the utmost care when doing my treatment.

28 April 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Trishaad!

Thank you for your lovely feedback. We’re delighted to hear that Shirin’s warmth, knowledge, and attention to care made such a positive difference to your experience. She’ll truly appreciate your kind words.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

I came for my aftercare hair wash at…

I came for my aftercare hair wash at este and I have to say Shirin, forough, tannaz gave me an excellent service and made me feel welcomed every time I come In, always smiling and positive which I love

28 April 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Zakaria!

Thank you for your kind words. We’re so pleased to hear that you had a great experience during your aftercare visits. Shirin, Forough, and Tannaz will be delighted to know their warm, positive approach made you feel so welcome each time.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Forough

Forough
She was very kind;
She was perfect treatment give me and aswell she was good care me everything was she good
very good approach everything was expilan so she was amazing work I was proud to for her I was gave her 99%!!!!!!!good luck!!!!

27 April 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Aman!

Thank you for sharing your experience with us. We’re delighted to hear that your journey—from your initial consultation with Alina in London to your time in Istanbul with Saimir and the surgical team—was smooth and well-supported throughout. It’s also wonderful to know that our aftercare team, Shirin, Tanaz, and Forough, helped continue that positive experience back in London.

We truly appreciate your trust in us and are so pleased everything went perfectly for you.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Very good consultation

Very good advice and consultation from Shireen

25 April 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Kal!

Thank you for your kind feedback. We’re so pleased to hear that you found Shireen’s advice and consultation helpful. She’ll be delighted to know she made a positive impression on your experience.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

Rated 5 out of 5 stars

Estemedical Birmingham.

I would recommend Estemedical Birmingham for aesthetic treatments . The quality of treatments are excellent and of high standards. They are more expensive than other companies , however the results of treatments are amazing. I would like to mention, Irana for her enthusiastic passionate hair regrowth therapy provided at Estemedical Birmingham.

24 April 2026
Unprompted review
Este Medical Group Ltd logo

Reply from Este Medical Group Ltd

Hello Dr Suresh!

Thank you for your thoughtful recommendation and for recognising the quality of our treatments. We’re delighted to hear that you’re pleased with your results and the high standards we strive to maintain. A special thank you for mentioning Irana—she’ll be so pleased to know her passion and enthusiasm made such a positive impact on your experience.

Kind Regards,
Sam Cinkir
Founder of Este Medical Group

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