Estateguru Reviews 

1,543
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, most reviewers were let down by their experience overall. Customers frequently struggled to retrieve their money, with investments often stuck in default or recovery for years. Many were also surprised by unexpected inactivity and withdrawal fees, some introduced after funds were committed. Reviewers expressed frustration with slow recovery progress and repetitive updates. Additionally, some people experienced significant investment losses on low loan-to-value projects, raising risk management concerns. There are also reports of deposits not appearing or issues with money after reimbursement. Several reviewers describe the business practices as unsatisfactory or concerning.

What people talk about most

Price

Customers had negative experiences with pricing, citing unfavorable fee structures and significant capital... See more

Payment

Customers consistently note negative experiences with payment, frequently reporting issues with inactivity... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, frequently reporting extreme... See more

Service

Clients share negative opinions on service, with many reviewers expressing significant dissatisfaction and... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many reviewers describing it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have been trying to get my money back for some time now, but it is simply impossible. You are required to verify your bank account for withdrawals, but my verification keeps getting rejected over an... See more

Company replied

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 2 out of 5 stars

I will let the numbers speak instead of emotions. Invested: €13,000 Withdrawn after ~3 years: €11,300 Still in default for 3 years: €1,700 After three years my result is –13%, assuming the defaul... See more

Company replied

Rated 1 out of 5 stars

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from an... See more

Company replied


Company details

  1. Investment Service
  2. Non-Bank Financial Service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(1,543)

239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

look at Private Investor

look at Private Investor - EGU84565 and you know why you received just 1 Star!

3 February 2026
Estateguru logo

Reply from Estateguru

Thank you for your comment. Unfortunately, we can’t comment on individual investor accounts publicly.

If you’re referring to a specific situation or would like us to look into your account in more detail, we encourage you to contact our customer support team at info@estateguru.co.

Rated 1 out of 5 stars

Highly dodgy, stay away

Will invest your money against explicit wishes and settings. Do not trust this platform. Login SMS verification not working. Highly dodgy, stay away.

30 January 2026
Unprompted review
Estateguru logo

Reply from Estateguru

We can confirm that there were temporary issues with SMS delivery for login verification, which have now been resolved. If you continue to experience any login or account-related issues, please contact our customer support team at info@estateguru.co, and we’ll be happy to assist.

Rated 1 out of 5 stars

No verification code sent

No verification code sent. Can't log in into my account. No access to my money.

30 January 2026
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We experienced a temporary issue with SMS login verification, which has since been fixed.

If you notice any further issues accessing your account, please reach out to info@estateguru.co, and our team will assist you.

Rated 1 out of 5 stars

Do not invest with EstateGuru

The platform didn't let me invest into loan with generic error message and then changed me 10eur fee for being inactive.

All that while there I have over hundred loans in default that they unable to recover and constantly writing substantial amounts off.

Regarding EG comments:
It started working the day after I got charged the fee with exactly the same browser as before, and I did try to contact support using your useless AI chat bot as well as reaching out using facebook. I haven't received any help whatsoever. The only place someone takes time to reply is here...

28 January 2026
Unprompted review
Estateguru logo

Reply from Estateguru

We’re sorry to hear about the difficulties you encountered when trying to invest. Generic error messages can sometimes appear due to technical or browser-related issues, and in such cases we encourage you to reach out to our customer support team so the issue can be reviewed and resolved.

Regarding the inactivity fee, it is applied only after a prolonged period without new investments, and investors are always notified in advance with clear instructions on how to avoid it. If you believe the fee was applied unfairly in your case, please let us know — our team will be happy to review it and find a solution.

Rated 1 out of 5 stars

I made a transfer of 2000 euro on 5th…

I made a transfer of 2000 euro on 5th of January and the money still doesn’t appear on my account after 14 days. In addition for my email request to refund the 2000 euro transfer back to my bank account I also didn’t receive an feedback.
That absolutely not a trustful way! expecting more feedback than „believe us, your money is safe“

19 January 2026
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for bringing this to our attention. Estateguru uses Lemonway as its regulated payment service provider, in line with EU crowdfunding requirements. Due to recent regulatory and legislative changes applied by Lemonway, a selection of investors is required to re-complete account verification checks. We kindly ask you to check whether you have received such a request and whether the required information has already been submitted, as pending verification can delay the crediting or refunding of funds.

We would also like to note that our customer support team is currently handling a temporarily higher volume of requests, which may result in longer response times. That said, all inquiries are reviewed, and you will receive a reply.

Rated 1 out of 5 stars

Customer support service doesnt fix…

Customer support service doesnt fix problems, just give random copy/paste answers that doesnt help. We can see it also here from posts below. In my case company lost my deposit in Estateguru account, and 11 days later not only didnt found, but also dont answer to emails no more. As long they wont start recover defaulted loans in responsible and active manner, and as well wont start to deal with their customers in respectable manner, there is only one way road to insolvency. As real estate businessman i can tell, that situation can be fixed, but in my opinion current company leadership is uncompetent, weak and doesnt understand what they do.

13 January 2026
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your experience. We want to clarify that funds cannot simply disappear from an investor account — every transaction is traceable. From time to time, technical or payment-related issues can occur, and we take these situations seriously. When this happens, cases are reviewed individually to identify and resolve the cause.

We’re sorry if communication has felt slow in your case, and please be assured that we are actively reviewing your situation as well.

Rated 1 out of 5 stars

Funds trapped for years—Zero transparency on "recovery" status

I am extremely disappointed with my experience on EstateGuru. I invested in a loan back in July 2022, and for nearly two years, the communication was mediocre at best. However, since April 2024, the loan has been moved to "Recovery" status, and it has been a complete "black hole" of information ever since.

There has been no meaningful explanation provided regarding the delay, the current state of the collateral, or a realistic timeline for when investors might see their capital again. It feels like my money is being held hostage while the platform provides vague updates that offer no real substance.

If you value liquidity and transparent communication, stay far away. Watching my investment sit in limbo for years with no accountability from the platform is unacceptable. I would not recommend EstateGuru to anyone looking for a reliable investment partner.

13 January 2026
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your feedback. Some older problematic loans do unfortunately take significantly longer to resolve than we would wish, mainly due to legal procedures, market conditions, and the complexity of enforcement. That said, these cases are not abandoned — our recovery team continues to work actively toward solutions, even when progress is slow and not immediately visible.

We recognise that waiting without clear outcomes is difficult, and while recoveries cannot always follow a fixed timeline, our focus remains on recovering as much value as possible for investors.

Rated 1 out of 5 stars

Worst investment decision ever

I invested a substantial 6 digit amount in my Estateuru portfolio While some loans worked as expected the majority of the loans is either in recovery mode (without any results whatsoever) or extended again and again and again without any outcome.

I have several loans that have been designed for a 12 months period and are now running for more than 48 months as EG was prolonging the loan for changing reasons every few months, And often the reasons are opposing each other (f.ex. first reason was refinancing the project via EG, then refinancing via 3rd party, then selling the collateral, then refinancing the loan via EG again). Does not make any sense whatsoever,

After their response: This is simply not true - EG often tries to provide incorrect information publicly to protect their "reputation" (which does not exist anyhow - see the reviews here). I often sent emails to their support address after incorrect handling of investments but never got a response.

Now they charged me an inactive account fee which was never agreed on in their T&C when I signed up (and In explicitly rejected their request of change) even if my account is not inactive and sone funds have just been re-invested.

9 January 2026
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your feedback. However, we would like to clarify that Estateguru does not have the ability to prolong loans indefinitely. Under the current regulation, loans funded after the new framework was introduced cannot be extended for more than 6 months. Prior to this, the maximum extension period was 24 months. There is therefore no mechanism by which a loan could be formally prolonged for 48 months.

To clarify the exact status of the loans you are referring to and explain the timeline in detail, we recommend contacting our customer support team at info@estateguru.co, who can review your portfolio and provide case-specific information.

Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague. Loans to be matured and resettled in 2022 still not unsettled. They advertise 8% to 12% return on investments and in reality I got a -60% return.

31 December 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Some loans that originated before the market downturn (for example in Germany or Finland) have taken much longer to resolve than anticipated. These cases are still being actively worked on by our recovery team.

We recognise how frustrating this situation is and appreciate you voicing your concerns openly.

Rated 1 out of 5 stars

I trusted this company and it failed me

I trusted this company. I even bought shares on seeders but now I am buffled by their audacity. First I wait nearly a year to see progress on my default cases and then they take the money because my account is inactive. Of course it is inactive if they can not do their jobs. I hate that I ever trusted them with my money.

8 January 2026
Unprompted review
Estateguru logo

Reply from Estateguru

We acknowledge your frustration. Some older defaulted cases can require significantly more time to resolve than anyone would like, but we continue to work on them alongside a portfolio that has been performing very well in recent years.

Please note that the inactivity fee is applied only after 12 months without new investments. Investors are notified in advance and given clear options to avoid it, including withdrawing available funds free of charge during the notice period.

Rated 3 out of 5 stars

I have mixed feelings about EstateGuru

I have mixed feelings about EstateGuru. In my opinion, the recovery processes for defaulted loans take much too long. Additionally, the inactivity fees are way too high. I would also appreciate more detailed statistical analysis and better reporting tools. Finally, there is a technical bug where the language constantly jumps back and forth between German and English when switching pages, which is quite annoying.

3 January 2026
Estateguru logo

Reply from Estateguru

Thank you for sharing your detailed feedback.

We recognise that recovery processes can, in some cases, take longer than expected, and we understand the frustration this can cause. Please be assured that we continue to act in the interests of our investors in all cases.

We will also look into what may be causing the language switching issue. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

I started investing 3 years ago with…

I started investing 3 years ago with the lowest possible amount, to see if the platform was reliable. After a year I received the invested amount and the promised interest. I then started investing on a regular base, with the lowest possible investment to see if the platform could deliver. EstateGuru kept on delivering it's promises. In those years EstateGuru has changed it's interface, it's way of working and it's costing structure, all minor changes. But always informed investors multiple times in many ways, by mail etc.
When the German market started to show trouble, EstateGuru informed me on a regular base about possible outcomes. When loans started to be delayed, again EstateGuru informed investors about what they were doing and why, to protect investors.
Eventually some loans I invested in were defaulted. As investing always involves risk. EstateGuru is still handeling some these with their staff and external experts.
The platform has loans from different countries, especially the Baltics. There were Portuguese, Spanish and German loans on the platform but these have disappeared it seems. The loans vary in size, interest, repayment method (bullet, full bullet, ..). There is a market available to buy or sell investments to other investors. It has started to implement a "Grow" side project where EstateGuru invests your money for a fixed netto monthly return of 7%, lower than interest rates on the platform but without the need to do anything yourself.
For me this is a great extra income stream, affordbale with minimum buy-ins of 50 euro, with almost no limit for a max Buy-in.
There are several safety checks involved in registration, submitting funds and investing in projects. All loans are backed so in case of trouble there is a big chance of returning most of you investment back

5 January 2026
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing such a thorough review. We appreciate you taking the time to describe your long-term experience and your step-by-step approach to investing.

It’s good to hear that our communication, platform development, and product range have met your expectations over the years, and that you felt well informed during more challenging periods.

Thank you as well for highlighting the diversity of loans, the secondary market and the Grow product. We’re glad these features have worked well for you and provided an additional income stream.

We value your trust and wish you continued success with your investments.

Rated 1 out of 5 stars

This is a terrible platform

This is a terrible platform. I am an avid user of many other similar platforms (e.g., Mintos, Peerberry, Urbanitae), and I have yet to find one as bad as this one. ALL of the projects I selected (5) have defaulted (invested in 2021), 0% recovery even though all had LTV around the 25% mark.

But apart form their loans, the platform is just scammy. The withdrawal mechancis (not that I will be using them) are hidden, and apparently one of the loans was reimbursed, but that money just disappeared and is not in my wallet....

Terrible, put your money in at your own risk

4 January 2026
Unprompted review
Estateguru logo

Reply from Estateguru

We’re sorry to hear about your negative experience. Some loans have indeed faced prolonged recovery timelines and resolving some older defaulted cases can take significantly longer than anyone would wish. We continue to work on these cases and pursue recoveries.

Regarding your account balance and the repayment you mentioned not appearing in your wallet, this is something we would need to review specifically, as recovered amounts are not meant to disappear. We encourage you to contact our customer support so we can look into your account details and clarify what has happened.

Rated 1 out of 5 stars

More than three years have passed and…

More than three years have passed and my entire portfolio is still in “Default.” For months, I have been receiving the same automated message claiming that a “recovery plan is ongoing,” yet there has been absolutely no progress or concrete action. No solution has been delivered, no transparency provided, and no returns generated. Investors should be extremely cautious, as I have effectively lost my money.

29 December 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your concerns. We acknowledge how frustrating it is when recoveries take significantly longer than expected.

Some older defaulted cases do require extended timelines, and while progress may not always be visible month to month, work on these cases is ongoing.

Rated 1 out of 5 stars

This company is a scam and I hope this…

This company is a scam and I hope this CEO and his board be arrested soon. The customer service gives automatic answers to specific enquiries and all my investments are defaulted for almost 4 years! They just give an update of the progress in 3 in 3 months with te same message.

28 December 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We’re sorry to hear about your experience and understand how frustrating long-running defaults can be. Some older cases do take significantly longer than anyone would wish, but they remain actively worked on.

Regarding support, we use automated replies for quicker initial handling, but investors can always request assistance from a customer service agent for more specific enquiries.

Rated 2 out of 5 stars

I started to invest with this company a…

I started to invest with this company a few years ago, and for a quite a long time everything was OK. However, from about 2020, I have about 50 my investments defaulted and only a few were recovered. The loss is enourmous. The brave and optimistic company's reports about their great achievements are just a lie. Moreover, they started to charge investors for withdrawal their funds (3 Euro) and for not using their funds (10 Euro per month) which seems quite cynical ways of keeping themselves on board. I would say that their team who did research on borrowers and their ability and wish to use loans properly and pay them back, was extremely incompetent, if not dishonest.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Stay away if you want to see your money again

Stay away if you want to invest your money in something legit. They market their solution with providing around 9% return but every time an asset is written off meaning you don't even get your investment back they don't take that into account. I attach a calculation of my investment below.

Also when an asset you invest in goes bankrupt they don't provide any information only do a paste & copy message every 6 months literally all the same for all assets.

I got so upset with that that I sent them an email complaining they got back a couple of weeks later stating that "unfortunately no additional information can be provided". I lost 2/3 of my invested capital.

I attached the way with my real world example how they calculate their "return". It's I think a scam. You lost half of your investment even after interest and spent 4 years waiting for it to be paid back and your return is -9% ??? Really, I mean I am not a genius in math but come one.

I can only say stay away if you ever want to see any of your money again. Scam.

On google reviews I also added the actual screen capture from their calculation, how they calculate net interest. Here unfortunately I can't add a photo.

15 December 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Dear investor, thank you for sharing your concern. As indeed we cannot see the screen you are referring to, we'll try to give you a generic overview here and whenever you have additional questions then we are happy to answer them via our customer support.
The net return visualised on your portfolio is taking both capital loss and loss of interest into account, also fees that apply to your account. The calculation involves all resolved loans that have a final return determined.

Rated 1 out of 5 stars

Stuck investments

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If you whitdraw money - each time you have to pay 3 eur - unlike in other plaforms where it's free or once per month is free. Do not invest here !!!!

15 December 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Some older defaulted loans can remain in recovery longer than anyone would like. We continue to work on these cases until they are resolved.
Asset under management fees are becoming more common across P2P platforms and are standard practice across the wider asset management industry. In the past, many crowdlending platforms were funded almost entirely through borrower-paid fees, which made investing appear “free” for investors. Over time, this model has changed for several practical reasons.
Regulatory requirements across the EU have increased significantly. Platforms must now meet stricter compliance, reporting, and oversight standards, which come with ongoing operational costs.
These fees are also intended to better align interests. Since they are charged only on performing principal, the platform’s incentive is to keep loans performing and to resolve issues as effectively as possible, rather than focusing solely on originating new loans.
At the same time, Estateguru has chosen to be transparent about its fee structure. Instead of bundling costs into a single, less visible charge, fees are broken down clearly, and investors are informed in advance. In certain situations, fees can also be avoided by taking specific actions communicated to investors.
If you would like us to review your portfolio or explain any fees applied to your account in more detail, our customer support team can assist.

Rated 1 out of 5 stars

worst P2P site ever

worst P2P site ever, i have 2K stuck with them, unable to recover for +2 years, of course I did not put any money in them anymore. Then they put 50 EUR fee per month as I am inactive, and they took 12 Euro from my account w/o notice, they noticed me afterwards on these fees.

12 December 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your experience. We understand how frustrating it is when funds remain tied up in recovery for a long time.

Some older defaulted cases do take significantly longer than we would like, and we continue to work on them until they are resolved. Regarding the inactivity fee, it is applied only after 12 months without new investments. Investors are informed in advance, and the notification explains how the fee can be avoided by withdrawing available funds or reinvesting during the notice period. Withdrawals during that period are free of charge.

If you would like us to review the recoveries or fees applied to your account in more detail, our customer support team can assist.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look