After one months use.... Okay, after a bit of patience and time on the learning curve, I like this software. I would have liked "balloon style" info as you run cursor over some of the features which... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great PIM app with all you need to keep productive and stay on track. A better alternative than Outlook which has degraded over the years but even better due to developer's constant improvement and gr... See more
Company replied
It’s a bit clunky. You can search for something, but if you want to see where that article sits relative to the others, you have to exit the search mode to view it in its actual context. There’s also... See more
Company replied
Came to Essential PIM 10 years ago, as a relief from MS Outlook. Rapidly realised its simplicity and potential, and bought the lifetime updates licence. Now I run my life with it as an essential aid... See more
Company details
Written by the company
EPIM is your all-in-one email client and organizer, empowering you to centralize and streamline your digital life. Effortlessly manage appointments, tasks, notes, contacts, and email messages—all within a sleek, intuitive graphical interface. Access everything instantly across platforms and leading cloud services, boosting productivity and keeping you in control wherever you are.
Contact info
Laki 9A, 10621, Tallinn, Estonia
- +37251927921
- info@astonsoft.ee
- essentialpim.com
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Okay it does the job well
After one months use....
Okay, after a bit of patience and time on the learning curve, I like this software. I would have liked "balloon style" info as you run cursor over some of the features which I think could have helped here.
It has strong synchronization with popular cloud services. I'm not too hot on their EPIM Cloud service. I tried this twice and always seemed to run into difficulties but I am happy syncing with dropbox. The interface is highly customizable. Once you invest a bit of time in setting up your categories, labels, screen layout etc., it works rather well. I got a quick reply to a start up problem. I like that with any software. The price for a lifetime license is reasonable. I hope that the software is frequently maintained and updated.
It’s a bit clunky.
It’s a bit clunky. You can search for something, but if you want to see where that article sits relative to the others, you have to exit the search mode to view it in its actual context. There’s also no way to paste as plain text by default. You can right‑click and choose ‘Paste as plain text,’ but that only works when you’re pasting from the clipboard. The issue is that when you use an app like Ditto, which pastes directly from the app, that option doesn’t apply.

Reply from EPIM
They update the software regularly…
They update the software regularly however at times these updates introduce bugs that at times require another update right away to fix glaring issues.
Been having two frustrating issues with the software but perhaps because others are not taking time to report the issue is not going to be looked at.
If another piece of software did what I use EPIM for without 2 persistence issues I would switch.

Reply from EPIM
I have been using EPIM for many years
I have been using EPIM for many years. I have always loved it and welcome the improvements. But for me simple is better so I've not changed much in what and how use the software. That why for me it is the best PIM.

Reply from EPIM
Best APP 😄👍
"Bering organized is essential"
Well that's true and I love this APP cause it helps me to organise me 😄👍

Reply from EPIM
Great PIM app from an excellent developer
Great PIM app with all you need to keep productive and stay on track. A better alternative than Outlook which has degraded over the years but even better due to developer's constant improvement and great support. Great app, responsive support, user focused improvements and reasonable cost... what else can you ask for?

Reply from EPIM
Great contact management software with…
Great contact management software with all the features that you need. It's flexible and easy to use.
EVERYTHING NEEDED IN A PERSONAL…
EVERYTHING NEEDED IN A PERSONAL INFORMATION MANAGER !!!
MICROSOFT'S PRODUCT, BUT AVAILABLE FREE !!!
New PC Versions Working Well
As the new 12.5 and now 12.5.1 roll out, sync to Android has faltered. However, EPIM is very responsive in trying to fix this issue. This repsonsiveness to work out issues is nice. PC version works great for me and, when suncing, the Droid piece is solid as well.
Incredibly useful software that organizes your life from a very reliable company
Incredibly useful software that really helps to organize your life (schedule, contacts, tasks, passwords, etc) and keep track of all kinds of random information that you might need to easily and quickly find one day in the distant future. I have used it for many years. Software is continuously being improved. I have always received prompt responses to support questions. In my experience this is a totally reliable firm.
Great Software AND Vendor
EPIM is a GREAT personal information manager and is, ironically, also essential.
It has replaced Outlook for years and we have not looked back. While Outlook continued to be more and more reduced in features and even ease of use, EPIM has been doing what big corps only talk about - "Continual Improvement".
Is there still room for improvement? Of course.
But at least I can have confidence they will improve with EPIM. I have literally no confidence in other big brands.
When you add to this the great support, you can't help but have a winner...
True continual improvement - focused on the end user - and great support. Not to mention it is a bargain for the features and they have a decent trial too.
I use this app every day
I use this app every day
I need it to remember everything. The best app for life
They take no financial responsibility
Bought lifetime license May 6. Up till now it is the best app for me on the email front. But financially it looks like a disaster. Paid an estimated €15 too much, having to do with exchange rate (pound to euro), coupon code, taxes (Fastspring) etc. Contacted sales at EssentialPIM. No reply.
... After this review came a short reply. I had to contact Fastspring. But I have enough of it. So keep in mind the rating is for the very frustrating handling with third (taxing) parties and leaving the customer victimized. A pity.

Reply from EPIM
Finally got email to work since an update…
Finally got email module to work since a version update last year. Solution was to start over in a new database and import all the modules from the previous one.

Reply from EPIM
Best Personal Information manager…
Best Personal Information manager available - and has been for many years.
The synchronisation is not reliable.
The synchronisation is not reliable.
I stopped using it

Reply from EPIM
EssentialPIM is a verry good PIM on Android & Windows
I use EssentialPIM since years (!) on Windows and Android.
The Software is a cheap and verry good PIM including Sync & Passwordmanager.
Realy!
works great for me
i have an much older version, been using it for years, hindsight the lifetime price would have been better choice. I don't use all the bells and whistles but its great for me. the few issues I've had, not working with phone and new laptop because my version is older, were addressed and resolved pretty quickly via email. Thank you!
Missing functions
EssentialPIM Pro:
+ Very good customer support.
- Google Keep is not synchronized.
- Very poor print functions, e.g. for contacts and appointments.
- Has deleted my appointment series on Google Calendar.
I can only print out a single appointment in a rudimentary form. The font cannot be changed and the printout does not contain all fields of the input mask. Why is it not possible to print the input mask?
Individual or multiple contacts cannot be printed at all. It would also be nice if I could print out the input mask.
I have already contacted your support about the sync problems. They couldn't find a solution.
Many thanks for the tips! The printing-dialogue unfortunately does not exist for individual contacts.
With regard to calendar entries, it appears to me to be incorrect when selecting appointments. It would be nice if it could be integrated into the context menu instead of “Instant print” so that a selected appointment can be printed immediately.
You should give up the “Instant print” function.
Update 4: In the commentary above I used "Instant Print" instead of "Quick Print".

Reply from EPIM
Best Information Manager I have ever used
Does everything an Information Manager is expected to do. And it does it well. Also, it is updated frequently with user's input.
Can not say enough good about EPIM.
Recommend EPIM to all my friends.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







