Tenax Group Ltd (Salford) — concerns about Barrfield Place
This review concerns my experience with Tenax Group Ltd in connection with Barrfield Place in Salford.
I have concerns about both the handover and the follow-up afterwards. Items that had been agreed as part of the purchase were later switched, and I did not receive a clear explanation or satisfactory resolution. I saw no evidence of a proper quality review before handover.
After completion, I found that the dishwasher was leaking and the washing machine did not drain; I also found its pump wiring detached. An independent plumber identified the issues and told me they would have been easy to spot if the appliances had been turned on and tested before handover. No check was carried out on the dishwasher.
The flat had no internal intercom system or wiring, and I could not identify a clear shared connection point for TV or broadband.
I reported numerous snagging issues, but they were not attended to within a reasonable time. Getting them addressed has been very hard work, and I have had to chase repeatedly for updates and resolution. Progress has been slow, and communication has often been unresponsive and unhelpful.
Based on my experience, I would caution prospective buyers about the quality of the finished apartment. I recommend arranging an independent inspection and getting agreed items, building facilities and the process for dealing with repairs confirmed in writing before purchasing.