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See what reviewers are saying

Rated 1 out of 5 stars

Attention! This is a fraud service. Discovered a recurring charge of 29.99GBP going back 10 months on my card and know I have to dispute these. I have never subscribed, authorised or used any of their... See more

Rated 1 out of 5 stars

Refund I have never registered for your site and do not know what your service is about, yet a payment has been taken from my account. This is extremely concerning. I have been trying to contact... See more

Rated 5 out of 5 stars

I accidentally subscribed for this. As soon as I realised what I had done I immediately contacted ESR support and explained my financial situation, and within 5 days they had refunded me the full sub... See more

Rated 1 out of 5 stars

I have never registered for your site and do not know what your service is about, yet a payment has been taken from my account. This is extremely concerning. I have been trying to contact you for... See more

2.4

Poor

TrustScore 2.5 out of 5

35 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud Alert

Attention! This is a fraud service. Discovered a recurring charge of 29.99GBP going back 10 months on my card and know I have to dispute these. I have never subscribed, authorised or used any of their services (I don't even know what it is about - appears as ESR FUN on my bank statement). They provide an international phone number +312 022 54 833 but no one attends. Sad and scary that these things are allowed to happen.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Unauthorised payment

Refund
I have never registered for your site and do not know what your service is about, yet a payment has been taken from my account. This is extremely concerning.

I have been trying to contact you for the past three days with no response. Your phone number also appears to be unavailable. This lack of communication is very frustrating.
Please treat this as urgent and refund the unauthorised payment immediately. I expect a prompt response

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Refund

I have never registered for your site and do not know what your service is about, yet a payment has been taken from my account. This is extremely concerning.

I have been trying to contact you for the past three days with no response. Your phone number also appears to be unavailable. This lack of communication is very frustrating.
Please treat this as urgent and refund the unauthorised payment immediately. I expect a prompt response

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I contacted ESRLiveCo's customer support regarding my subscription, and they handled my case quickly and professionally.
The support team was responsive, respectful, and resolved everything smoothly. I received a refund without any trouble, and I truly appreciate their assistance.
Great customer service — thank you for your help!

14 June 2025
Rated 1 out of 5 stars

They will not refund me the initial fee…

They will not refund me the initial fee of £29.90
I explained the situation to No avail!
I have just had a Stroke and was not fully compos mentos received pop-up and kept pressing buttons to get rid of it!!
Not realising I have entered into a contract with gaming company
They stated my fee is for a renewal!!
I have never been in a gaming website
These people are scam mongers and will not refund initial joining fee only will allow future annual payments to be cancelled!
Please don’t get conned by these people, they just use pop~ups to get you hooked into paying £29.90
Please be aware of this fly by night company 😩

3 February 2025
Unprompted review
Rated 5 out of 5 stars

I accidentally subscribed for this

I accidentally subscribed for this. As soon as I realised what I had done I immediately contacted ESR support and explained my financial situation, and within 5 days they had refunded me the full subscription fee.
I can't thank them enough for their help. They didn't have to refund me, but they did. Again, thank you. I will certainly recommend these in the future, and if I'm able financially to afford their services I will services i will use them.

18 January 2025
Unprompted review
Rated 1 out of 5 stars

Who are these

Who are these? I’ve had a payment come out of my bank but don’t know who they are or why they have taken money from my account

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Fraud

Accidentally accepted a 'free offer' which didn't appear to actually give me anything, then first direct cancelled my card for attempted fraudulent withdrawals

28 November 2024
Unprompted review

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